Customer reviews of CBDOO

Hello Sébastien,
We are sincerely sorry to learn that your experience did not meet your expectations. We tried to contact you to better understand your dissatisfaction and remedy it, but we did not receive a response from you.
Our priority remains the satisfaction of our customers, and we are of course at your disposal if you wish to discuss further. Please feel free to contact us again via chat, phone, SMS, email, or on social media.

Best regards,
The CBDOO team

Hello Gregory,
Thank you very much for your feedback,

We are delighted to know that you are satisfied with the delivery and the seriousness of our service.
We tried to contact you to better understand what could have deserved more than 3 stars, as customer satisfaction is essential for us. With more than 100 varieties available on our site, we are confident that we can find together varieties that suit you. Please feel free to contact us again via chat, phone, SMS, email, or on social media.

Best regards,
The CBDOO team

Hello Alexis, Thank you for your feedback. To be honest, your message surprises us. All our products are tested in an independent laboratory, and the results are clear: the THC level is at 0.00% for the Ketama 0%. If you have any doubts or questions, we are always available to discuss them constructively. Unfortunately, we have tried to contact you by phone, SMS, and email several times, without any response from you. Our priority is customer satisfaction. Please feel free to reach out to us again via chat, phone, SMS, email, or social media. Best regards, The CBDOO team Edit: Upon reflection, we believe we understand what went wrong. On the label of the Ketama 0%, the mention < 0.3% THC is indicated as on all our products, which is true because a product containing 0% THC contains less than 0.3% THC. Furthermore, you state that all CBD products contain 0.3% THC, which is not entirely true; all CBD products contain less than 0.3% THC. To clarify: the Ketama product you ordered does indeed contain 0% THC, as stated. However, our labels are generic for all our CBD flowers and mention “<0.3% THC” simply because it is the legal threshold in Europe.

Hello Nicola,

Thank you for your feedback. We are sincerely sorry that our products did not convince you, even though we are also very surprised by the severity of your comment.

We make a demanding selection of our flowers and resins, working with several different producers, precisely to offer a real diversity of profiles (flavors, head sizes, colors, etc.). The products you ordered come from various batches, from different farmers, including several best-sellers that are highly rated by our clientele.

We understand that tastes are subjective, but when more than 20 varieties seem "identical", it raises questions. A bud remains a bud, of course, but there are real differences that can be perceived by customers who know nothing about CBD, both in terms of colors, sizes, densities, and terpene profiles (often very marked depending on the varieties).

If you do not appreciate legal cannabis or if you had unrealistic expectations, this can skew the experience. But that does not mean that our products are of poor quality.

We also regret that you never responded to our attempts to contact you: we offered to find a solution, samples, refunds, or commercial gestures, unfortunately without success.

Our priority is customer satisfaction. Do not hesitate to contact us directly (by email, chat, or phone), we would be happy to discuss and offer you compensation if it can improve your experience.

Best regards,
The CBDOO team

P.S.: We would like to add that Mr. Nicola M. seems not to have liked all of our products, but that did not prevent him from placing 2 other orders since this review (on 29/04 and 25/06). Once again, why recommend us if none of our products convinced you?

Hello Mauro,
Thank you for your feedback,

Following our exchanges, you returned the product to us and we proceeded with a full refund, as agreed. That is why we are quite surprised to see such a severe review with only one star, despite our responsiveness and willingness to resolve the situation.

Furthermore, you ordered the "Olivette Amnesia" resin, which is an entry-level product, at a very accessible price, which may explain a lower quality compared to other references. Our shop contains more than 100 different varieties, and we do not think it is fair to criticize the quality of our products after having only tried an entry-level product. We would like to add that our products are meant to be infused or vaporized.

We understand your disappointment nonetheless, and we hope you will find satisfaction elsewhere if our offer does not meet your expectations. We wish you all the best.

Best regards,
The CBDOO Team

Hello Andrea, Thank you very much for your positive comment, we are delighted that your experience was satisfactory. We strive every day to provide impeccable service, so please let us know what you think could have deserved a fourth and fifth star. Your feedback really helps us improve. Looking forward to welcoming you again, The CBDOO team

Hello Kamel,

We are sorry to read about your dissatisfaction and that our products did not convince you. However, allow us to provide some important clarifications for a better understanding of the situation.

You have ordered several times from CBDOO, which is surprising if you were truly disappointed from the very first experiences. Additionally, we did not receive any feedback from you until your fourth order. During your last order, which was for a significant quantity, we offered you a full refund on the condition that you return the products, which you accepted, but we never heard back from you.

Furthermore, the varieties you chose were part of our clearance offer (lemon haze, medihaze, cannadiesel..), clearly indicated on our site as being at a reduced price and of lower quality compared to our usual ranges. A red message was even displayed on these varieties at the time of your purchase to inform you of the lower quality. It is worth noting that these products are available at bargain prices (less than €1/g on large quantities without using promo codes).

We always do our best to satisfy our customers, but it is also important that everyone acts in good faith and respects the terms of sale. We remain at your disposal if you wish to resolve this situation constructively; we are confident that we could assist you.

Best regards,
The CBDOO Team

Hello Stefania, Thank you very much for your positive comment, we are delighted that your experience was satisfactory. We strive every day to provide impeccable service, so please let us know what you think could have deserved a fourth and fifth star. Your feedback really helps us improve. Looking forward to welcoming you again, The CBDOO team

Hello Giovanni,

Thank you for taking the time to share your feedback. The effects of molecules vary from person to person. What works very well for some may be more subtle for others. Some people experience strong effects with one molecule, while others perceive weaker effects.

It is possible that your body, particularly the B1 and B2 receptors, has become accustomed to this type of product. This can happen with the use of much stronger products in the past, resulting in diminished effects. On our side, we rigorously test all our products and have received a large majority of positive feedback on the effectiveness of the Terminator.

We have tried to reach you several times to offer you additional samples from our best-sellers, which might better meet your expectations. Please do not hesitate to contact us: we are at your disposal to advise you and find a suitable solution. Our priority is your satisfaction. Our goal is truly to make each of our customers happy.

Best regards,
The CBDOO Team

Hello Mr. Raynal,
Thank you for your feedback.
We are surprised by your opinion, but we would like to sincerely apologize that none of our varieties convinced you.

We can confirm that we don't do any photoshop and that you received the right varieties. Light conditions may influence the color of the heads, but these are exactly the same varieties as those we send and which appear on our website. We update the photos with each new batch and/or arrival if the product is different, in order to keep a representative photo.

We also confirm that these are CBD derivatives (neocannabinoids) and not CBD. We regularly receive feedback from very satisfied users. Some people experience stronger effects with one molecule, while others perceive weaker effects. It's possible that your body, particularly the B1 and B2 receptors, has become accustomed to this type of product. This can happen after using much stronger products in the past, with the result that the effects may be diminished. On our side, we can confirm that many of the products you have ordered are best sellers (AK49, Apollo 11, Durban Poison, Original Frozen...) and receive a lot of positive reviews, which cannot be the case if the product has no effect.

We always strive to make 100% of our customers satisfied. That's why we've tried to contact you by phone on several occasions to find a solution and offer you a commercial gesture. Our priority is customer satisfaction, so don't hesitate to contact us by chat, phone, SMS, email or on social networks.

Best regards,
The CBDOO team

Good morning Vincenzo,
Thank you for your feedback. We are sorry that your experience did not meet your expectations. Your comment is valuable to us and will help us improve. We hope to have the opportunity to serve you better in the future. Best wishes and thank you for your kind words.
Best regards,
The CBDOO team

Hello Dorian, Thank you for your feedback, For your information, to avoid the problem you mentioned at all costs, we check the weight of the bags at two different times during production by two different people. The first order preparer weighs the flowers he puts in the bag. The second preparer checks the weight of the bag during shipping. We have been applying this method for almost five years now. As a result, an error is extremely rare, if not impossible. Did you weigh it on two different scales? This is also why we tried to contact you by phone, SMS, and email several times to find a solution and possibly proceed with a reshipment, unfortunately without a response. Our priority is the satisfaction of our customers; please do not hesitate to contact us again via chat, phone, SMS, email, or social media. Best regards, The CBDOO team

Hello Claudio,

Thank you for taking the time to share your feedback. The effects of molecules vary from person to person. What works very well for some may be more subtle for others. Some people experience strong effects with one molecule, while others perceive weaker effects.

It is possible that your body, particularly the B1 and B2 receptors, has become accustomed to this type of product. This can happen with the use of much stronger products in the past, resulting in diminished effects. On our side, we rigorously test all our products and have received a large majority of positive feedback on the effectiveness of the Terminator.

We have tried to reach you several times to offer you additional samples from our best-sellers, which might better meet your expectations. Please do not hesitate to contact us: we are at your disposal to advise you and find a suitable solution. Our priority is your satisfaction. Our goal is truly to make each of our customers satisfied.

Best regards,
The CBDOO Team

Hello Eymeric,

Hello Mr. Salvador, Thank you for your feedback on our store. We are sorry that the effects did not convince you. If you are looking for more potent CBD products, we can recommend our hydroponic range. For your information, this remains CBD, which consequently offers mild effects. And if you want even more potent products, we recommend cannabinoids like 10-OH-HHC, MCPN... On our side, we are quite surprised. We confirm that several of the products you ordered are best sellers (Super Royal Haze, G13 Haze, Blueberry...) and receive a lot of positive reviews, which cannot be the case if the products have no taste. However, we understand that tastes and colors differ for everyone. We always strive to make 100% of our customers satisfied. This is why we have tried to contact you by phone several times to find a solution and offer you a commercial gesture. Our priority is customer satisfaction, so please feel free to contact us again via chat, phone, SMS, email, or social media. Best regards, The CBDOO Team

Hello Francesco,

Hello, Mr. Medkouri,

Thank you for taking the time to share your opinion. The effects of molecules vary from one person to another. What works very well for some may be more subtle for others. Some people feel powerful effects, while others perceive weaker ones.

It's possible that your body, particularly the B1 and B2 receptors, has become accustomed to this type of product. This can happen with the use of much stronger products in the past, with the consequence that the effects may be diminished. For our part, we can confirm that the products you order are among our best sellers and receive an enormous number of positive reviews, which would not be the case if the products had no effect at all.

We have tried to contact you several times to offer you additional samples from our bestsellers, which might better meet your expectations. Please don't hesitate to contact us: we'll be happy to advise you and find a suitable solution. Our No. 1 objective is to make every one of our customers satisfied.

Best regards,
The CBDOO team

Hello Mr. Verstraete,
Thank you very much for your feedback,

First of all, we apologize that the products arrived damaged due to the delivery. We have tried to contact you several times to find a solution, unfortunately we have not been able to reach you. We also think it's a shame that you have rated us 3 out of 5 stars for a problem beyond our control, especially as your first experience with us was a satisfactory one.

You should know that we are available 7 days a week, and that for every problem (whether beyond our control or not), we offer a solution where the customer always wins.
We're easy to reach and can be contacted via various platforms to find a solution, so don't hesitate to get in touch.

Best regards,
The CBDOO team