/10
★★★★★
based on 1615 reviews published
★★★★★
based on 1615 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
First order placed no problem but the second the product was damaged.
Gilles V.
purchased on 08/01/2025
Translated review
Answer from CBDOO
Hello Mr. Verstraete,
Thank you very much for your feedback,
First of all, we apologize that the products arrived damaged due to the delivery. We have tried to contact you several times to find a solution, unfortunately we have not been able to reach you. We also think it's a shame that you have rated us 3 out of 5 stars for a problem beyond our control, especially as your first experience with us was a satisfactory one.
You should know that we are available 7 days a week, and that for every problem (whether beyond our control or not), we offer a solution where the customer always wins.
We're easy to reach and can be contacted via various platforms to find a solution, so don't hesitate to get in touch.
Best regards,
The CBDOO team
Thank you very much for your feedback,
First of all, we apologize that the products arrived damaged due to the delivery. We have tried to contact you several times to find a solution, unfortunately we have not been able to reach you. We also think it's a shame that you have rated us 3 out of 5 stars for a problem beyond our control, especially as your first experience with us was a satisfactory one.
You should know that we are available 7 days a week, and that for every problem (whether beyond our control or not), we offer a solution where the customer always wins.
We're easy to reach and can be contacted via various platforms to find a solution, so don't hesitate to get in touch.
Best regards,
The CBDOO team
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