Customer reviews of CÉBÉ

Trust Attestation
8,9 /10
Overall rating: 8,9 out of 10
Based on 59 published reviews
5 40 68% 4 13 22% 3 2 3% 2 0 0% 1 4 7%

Summary of reviews

Customers praise fast delivery and smooth, secure packaging, with many notes that glasses arrive quickly and in good condition, often matching the description and photos. They highlight reliable product quality, including well-fitting frames, comfortable wear, effective photochromic lenses, and durable replacement parts at fair prices. The shopping experience is described as easy and intuitive, with clear product descriptions, quick order placement, and responsive customer service that resolves issues promptly. Overall, the store is depicted as dependable, with a strong emphasis on timely, well-packaged shipments and helpful support.

Reviews 1 and 3 stars

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J
Javier R.
Rating: 1 out of 5
following a purchase from 13/07/2026
They tell you that they will ship within 24h even once you set the country and address but then they tell you it's only in France.
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Response from CÉBÉ
Hello Javier! Thank you for mentioning it, you are right: we had not indicated that the 24h shipping applied only to France, which caused this confusion. We have corrected it to make it clearer. Sorry for the inconvenience and thank you for helping us improve it. If you need info about the shipping time to your country, we are here.
R
Raphael B.
Rating: 1 out of 5
following a purchase from 30/06/2026
Not the right product, request for refund. And they give you a credit note when the mail order, refund must be made in the payment method.
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Response from CÉBÉ
Hello Raphael, Could you please contact Marine from customer service at the address [email protected]? We can then find a solution to this inconvenience. We apologize for the trouble caused! Best regards, The Cébé team
V
Véronique C.
Rating: 1 out of 5
following a purchase from 25/06/2026
I gave this helmet to my daughter and when she opened the box, she had the unpleasant surprise of finding the foam detached.
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Response from CÉBÉ
Hello Véronique, We invite you to follow this link: https://sav.cebe.com/fr to proceed with an exchange. We apologize for the inconvenience caused! Have a nice day and see you very soon.
F
Francis E.
Rating: 1 out of 5
following a purchase from 04/05/2026
I received my order incomplete, I was missing the straight glass and to this day despite several messages sent to customer service, no proposals or solutions....
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Response from CÉBÉ
Dear Francis,

We have tried to reach you several times and via different email addresses. Our messages remain unanswered. Could you please check your inboxes, including spam, in case our messages are there? If that yields nothing, could you please write to us at [email protected]?
We are doing everything we can to satisfy you.

Best regards,
The Cebé team
J
Johnny G.
Rating: 3 out of 5
following a purchase from 10/03/2026
Not very smooth
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Xavier G.
Rating: 3 out of 5
following a purchase from 18/09/2025
The different products are hard to find
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Response from CÉBÉ
Hello Xavier,

Thank you for your feedback regarding the difficulty in finding our products. We are working daily to improve the website. You can search using the "magnifying glass" button at the top right of your browser. Please feel free to contact us at [email protected] if you have a specific request.

Best regards,
The Cébè team
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