Customer reviews of Celinni

Good value for money, very beautiful jewelry, carefully packaged. Unfortunately, the manufacturing and delivery times are not met. Avoid if you are a bit tight on time. My product arrived after the event. Too bad....

Order received with a 10-day delay and received without the gift (a bracelet) that was supposed to be offered with the order

I still haven't received the gift I was supposed to get with my order for a month. The delivery times for my order were not respected either.

Error in the description, the ring does not match. After-sales service seems good. Waiting for the refund

Great, except that the gift bracelet is unfortunately not adjustable...

Unfortunately, I received the defective bracelet because I cannot close it. Problem with the clasp.

Not representative of the photo. Delivery time too long

The earrings are smaller than the image in question disappointed

Very bad experience, the clasps of their diamond bracelets are not secure at all. After noticing this on my bracelet, the brand immediately replaced it, giving me a new one that fell off again without me being able to find it. Product to avoid..

I leave a mixed review, I ordered a ring with a ruby that when I received it was not true to the photo on the website. I therefore returned it, the after-sales service was up to my expectations by modifying the ring to match the one on the site. This ring is the third I order from Celinni and it is the first where I was disappointed. The customer service remains excellent, however I find that for jewelry of this quality the site should be true to the jewelry we receive.

Very disappointed with this company, when it comes to refunding a customer, the delay is very long and this is already the second time, there will not be a third time, the work is not done... selling is not enough..

The customer service is average. Without my experience with Mr. Rayan, my experience would have been worse. He is one of your best salespeople on site. A big congratulations to him.

I ordered two wedding bands for our marriage and was given a deadline of 5 to 6 weeks. After 6 and a half weeks, I called myself to get news. The lady on the phone told me it would be sent within the week. Upon opening the package, I was really shocked - the two wedding bands, but especially my future husband's, scratched, matte, with no finish. I was almost in tears... I returned it by post within half an hour. I called customer service and the lady simply replied that she was not in quality service and apologized. 9 days later I received the rings again, this time, less bad, but still without finish, with matte edges. I called the office again and spoke to a man who mocked my despair and insisted that the rings were of good quality. The term is too short to initiate legal proceedings, as the wedding is in 1 month, but they are not professional and not honest. I did not deserve this kind of treatment especially since we paid 1470 euros. No one deserves it! Common sense is priceless. You can probably find cheaper elsewhere and more serious and humane people!

Is it really reliable? Impossible to get information by phone about promotional offers...

I am trying to buy my future wedding ring, they indicate payment in 10x, when I get to payment it is noted as 4x. I left several messages to customer service for help, I even called and left a voicemail in vain, no one deigns to respond, I am talking to ghosts. Too bad, I will take my ring elsewhere.

I am very surprised by the reviews. Unfortunately, I relied on all these positive reviews to order my wedding ring and I was super disappointed. The deadline was not respected and I received a ring that looked second-hand (broken and dirty box, ring with scratches, irregular diamonds in their sizes, and slightly twisted band). I find that regrettable... The only positive point: they refunded me of course but I found myself in a very delicate situation without a ring a few days before the big day.

They do not send the ring on the date indicated on the website! They ruined our wedding because they did not send the ring we ordered on the promised date! They ruined a wedding! The number of frustrations and tears they caused me is priceless! Do not give an arrival time if you cannot respect it! We are talking about wedding and engagement rings here, so do not make a fool of yourself. ORSOLYA KASZAS!

The website works well but as soon as you deal with the sellers in the showroom, it's a nightmare. I did not expect high-end service when getting our wedding bands from Celinni but here we are at rock bottom. For the first visit to the showroom, we were received by a very young and friendly seller welcoming us with a smoothie in hand. Well... the prices being interesting, we proceed to the purchase. I pay the deposit to launch the order and then no news for a month and a half. No responses to my phone messages or emails. Finally, we manage to contact another seller who promises us imminent delivery. A week later, we go to the showroom to pick up our wedding bands and there, they forgot the engravings! They assure us that they will resolve the problem very quickly and send us the wedding bands by post... On the day of delivery, we wait the entire morning. No delivery. We call Celinni. We learn that the package has not been sent! We are promised again a delivery in the following days. We are indeed delivered three days later and there.... the package contains only one wedding band! After a furious phone call and after flat apologies, we are assured a quick delivery of the second wedding band. We are also promised a commercial gesture. We finally received the second wedding band but we are still waiting for the commercial gesture. As a result, we begin to doubt the quality of the wedding bands... So if you are getting married, run away! Update from November 4, 2019. Following my return from the honeymoon and to close this commercial experience with Celinni, a simple comparison: I recently had a delay in setting up my internet line with Bouygues Telecom. Even before I complained, customer service contacted me, very politely and sincerely apologized and immediately offered a commercial gesture. I thought that for a company that only sells plastic boxes to surf the internet, they knew how to put themselves in the customer's shoes, what class, what elegance! With one phone call, the matter was resolved and I immediately associated Bouygues Telecom with quality service. Three months ago, I bought my wedding bands from you. I recounted this experience above. Certainly, you apologized for some mistakes you made and at the same time: - you accuse me of lying about the absence of responses from your advisor - you make improbable calculations to make it seem that I delayed in paying the deposit, which would be the cause of the long delivery time. I ordered on August 2, paid the deposit in two transfers. You received the total on the 14th. Where is the problem? This does not explain the delivery delays at all. - You minimize the long delivery times. However, your site announces guaranteed deliveries within 15 days. I ordered and paid for the men's wedding band on August 3, delivered on September 27, which is 8 weeks later. For the women's wedding band, although the order form does not mention the 4-week delay you speak of, the delivery took place 2 weeks after that same delay. A detail for you but believe me, it does not help in preparing for a wedding that was approaching fast. - You did indeed consent to a commercial gesture. Yes, but... only because after a week, seeing nothing coming from you, I decided to write a review on Trustpilot. Only then did you fulfill your promise. Your commercial gesture was 165 euros on an order of 3837 euros. - I spend the time and multiple phone calls made to obtain information from you. - I spend the very embarrassing email where you mention problems that relate to your private life, very personal and intimate. - I skip the insistent phone calls from your advisor who wants to apologize but also reproaches me for having mentioned my problems on Trustpilot. So no, my opinion remains unchanged despite the 4% discount, which should not worry you given the very good ratings you receive on this site. You consider yourself to be bending over backwards to satisfy me. You have the right to think so. That is not what I perceived. This criticism is not a lack of respect on my part, just the factual account of my experience. As for my wife, she is satisfied with her wedding band. Mine is too loose, I will go have it adjusted. Looking at the ring, I was far from imagining that it would be so complicated. I hope you understand. Best regards, Vincent Gobert

Order of diamond earrings via their site. Ultra-fast preparation and shipping, nothing to say about that, the earrings are very beautiful. However (and this must be a stroke of bad luck for my case, given the very positive comments from others), some issues with information (certain clarifications before the order) and communication (delivery address not taken into account), were nevertheless resolved in time.

Following the sending of my wedding band to Celinni for them to remake my wedding band, after many calls and emails, they announced to me that they had lost it. The managers told me they would remake it, and it has now been more than two months that I have been waiting for it, while on their site, they are capable of making a ring and delivering it in 10 days... I have now been without a wedding band for more than 5 months, for an operation that should have lasted 3 weeks... Extremely disappointed customer to this day... Mr. Wetzel.

Not professional, what a shame.

We ordered our wedding bands from Celinni, a white gold band and a diamond barrette band of 2 carats of color GVS1, jewelry that we paid for during a 20% promotion on the site. The order was well delivered with the insurance certificate and the invoice stating the actual value of the rings as well as an insurance certificate where it was clearly written diamond barrette band of 2 carats of color GVS1. We had to have our jewelry appraised in Switzerland, and we were greatly surprised to find that the delivered ring was of quality I-J/SI, a quality of stones far inferior to that sold in large stores!! When we contacted the company, they said they were surprised that there must have been an error. However, until now, this dispute has not been resolved. We are still not refunded. A professional would have apologized, taken back the ring, and refunded without further ado, which is not the case with this company. If we hadn't had an appraisal of the jewelry, we wouldn't have known anything. Because it is impossible to see the difference with the naked eye between several diamonds.

Best way to upset your wife for her birthday. No order tracking, despite follow-up phone calls. Argument with the contact following my second follow-up. Disgraceful service and below par. To be avoided.

Excellent contact. Very beautiful stones. Very flexible. Attention to the responsiveness and precision of the deadlines given and appointments, but overall a very good experience! They were able to fully meet our expectations on a somewhat complicated request...