Customer reviews of Celinni

Trust Attestation
9,8 /10
Overall rating: 9,8 out of 10
Based on 1 341 published reviews

Summary of reviews

Celinni consistently delivers on-time shipments with beautifully finished pieces. Customers highlight sturdy, well-made jewelry such as luminous, sparkling pendants and rings with meticulous attention to detail, including accurate representations in photos and reliable, careful packaging. The service team is described as attentive and responsive, providing clear updates during creation, secure shipping, and helpful, patient communication. Overall, buyers praise the value, reliability, and dedication of the Celinni team, expressing strong satisfaction and willingness to return for future purchases.

Reviews 3 and 4 stars

Reset filters
A
Alain
Rating: 4 out of 5
following a purchase from 17/05/2020
I ordered a pendant with a diamond. The stone matches the description. However, I find the white gold chain a bit thin, so I hope it won't be fragile with use. The whole is delivered in a simple case and a pouch that is unfortunately too small to contain the box. Very fast delivery. I recommend this site.
Translated reviews
J
Jb
Rating: 4 out of 5
following a purchase from 29/04/2020
It's a good service despite the lockdown. It would be helpful to have some models or photos to visualize all the sizes and styles of rings. I recommend.
Translated reviews
M
Matthieu L.
Rating: 4 out of 5
Product meets expectations in terms of size, brilliance, color; however, an effort must be made on the presentation, even when sent by parcel: the diamond was loose at the bottom of the box, and it did not look very clean, with signs of dust on the setting and behind.
Translated reviews
F
François B.
Rating: 4 out of 5
following a purchase from 16/12/2019
Very good except for the order tracking information on the site which does not update.
Translated reviews
R
Raphaëlle T.
Rating: 4 out of 5
following a purchase from 17/09/2019
After a few mishaps, the earrings arrived! Very beautiful. Thank you.
Translated reviews
J
Jek P.
Rating: 4 out of 5
following a purchase from 11/04/2019
Excellent work, beautiful stone, beautiful work a downside on the delay longer than expected Otherwise the payment in ten installments without fees is also welcome.
Translated reviews
R
Rita A.
Rating: 4 out of 5
following a purchase from 17/07/2018
I am very happy with my diamond and my solitaire. The Celinni team, especially Nadia, understood my expectations! The solitaire is magnificent, thank you again! The only small downside is that the meetings in the showroom are quick and there aren't many examples of rings. But the execution and the work are perfect! The price of the diamond that Nadia was able to negotiate is incredible and beats all competitors!
Translated reviews
T
Thibaud V.
Rating: 3 out of 5
Order of diamond earrings via their site. Ultra-fast preparation and shipping, nothing to say about that, the earrings are very beautiful. However (and this must be a stroke of bad luck for my case, given the very positive comments from others), some issues with information (certain clarifications before the order) and communication (delivery address not taken into account), were nevertheless resolved in time.
Translated reviews
T
Turtle M.
Rating: 4 out of 5
I bought a diamond pendant necklace during a special sale, pure 0.50 HSI1 (non-exchangeable and non-refundable), starting price €1490, after discount €890. It's a great promotion!! Estimated delivery date was 4 weeks, package received on time, very professional, beautiful packaging, discreet shipping... A few exchanges with the very professional staff who answered all my questions. The downside I have is that the chain and the clasp are really too thin, at risk of breaking. I find that the diamond is a bit colored. In comparison, I have a pair of earrings with diamonds of the same HSI1 quality that are whiter. Next to it, the effect is not the same at all. Nevertheless, the diamond has a beautiful sparkle.
Translated reviews
S
S B.
Rating: 4 out of 5
Good order processing. Possibility to meet the team on-site in Paris. Efforts made on the quality-price ratio: diamond prices instead of a deluxe store/agency to impress the customer.
Translated reviews
V
Vandecatsye
Rating: 4 out of 5
Order conforms to the offer, nothing to complain about, beautiful presentation. Only downside, the delivery time; it's better to allow some margin to avoid receiving the order too close to the date.
Translated reviews
M
Monsieur P.
Rating: 4 out of 5
I wanted a "diamond" that was "big and not expensive and I got it! That's all and it's all good!
Translated reviews
I
Iryna
Rating: 4 out of 5
I just received my wedding band ordered on the celinni.com site. It is magnificent, the delivery times shorter than those initially announced. I am completely satisfied.
Translated reviews
A
Alexm
Rating: 4 out of 5
I recently bought a diamond. The advice and communication with Celinni went very well. One small downside: the delivery time which has significantly lengthened. Nevertheless, I highly recommend this site and their services.
Translated reviews
M
Mr D.
Rating: 4 out of 5
after a visit to the website, a phone call to make contact, I decided to see the offices and the stones in person. Regarding the setting, I had it made to measure from a photo. I received the ring on time. It corresponds exactly to my request. Only criticism, because there always has to be one, the velvet box was of poor quality.
Translated reviews
M
Monsieur F.
Rating: 4 out of 5
Jewelry of very beautiful quality. Large selection of stones for all budgets with personalized advice. Sellers attentive, the customer is not just a wallet as in a classic jewelry store.
Translated reviews
T
Thierry
Rating: 4 out of 5
Careful welcome, quality service, and respect for deadlines.
Translated reviews
G
Gaillard A.
Rating: 4 out of 5
The certificates of the stones are not readable online, which is a shame for understanding the price differences reflecting the different characteristics of diamonds. A sorting by criteria would be a big plus to save time. Oral and written communication is therefore necessary. The staff is pleasant and precise in their explanations. Generally speaking, I recommend this company because the staff answers all questions with great transparency. I am happy with my purchase and will not hesitate to place another order when the opportunity arises.
Translated reviews
F
Filip
Rating: 4 out of 5
Very good experience! Highly recommend
Translated reviews
G
Gregoire
Rating: 3 out of 5
Excellent contact. Very beautiful stones. Very flexible. Attention to the responsiveness and precision of the deadlines given and appointments, but overall a very good experience! They were able to fully meet our expectations on a somewhat complicated request...
Translated reviews