Customer reviews of Changermesverres

Thank you for your feedback, and if the tint received does not match your order, we will obviously resolve this.

Just write to us at [email protected] with your order number and a photo of the lenses received: we will check, and if a preparation error occurred, the correct tint will be sent to you at no cost, that is our commitment.

Our customer service is precisely there for that: when something goes wrong, we find a solution quickly and without arguing.

Good news! What you describe has an immediate solution. Some of our glasses are delivered with a protective film applied during manufacturing, and if they appear opaque or frosted, it is likely that this film has not yet been removed.



Gently peel it off the surface of the glass, and you will regain the clarity of your new glasses.



If after removing the film the problem persists, contact our customer service at [email protected], we will find a solution together.

Thank you for your feedback, and we understand your surprise; these two points deserve a clear explanation, for you as well as for future readers.

Regarding the thinness: our lenses are intentionally thinner than the original lenses. They are made of TAC (Tri-Acetate of Cellulose), a polarizing material chosen for its lightness, optical clarity, and flexibility, without prism distortion.
This is not a manufacturing defect; it is a deliberate technical choice.

Regarding the Ray-Ban logo: its absence is normal, and it is even a guarantee of seriousness. We manufacture compatible lenses, not official Ray-Ban lenses. Placing their logo on our lenses would be counterfeiting, which we obviously prohibit.

It is precisely this positioning, the quality of the lens without the brand cost, that allows us to offer affordable prices.

If the lenses do not suit you, our customer service remains at your disposal to find a solution together.

Hello,

Thank you for your feedback and for your loyalty.

A few useful clarifications: only our mirrored lenses have changed in price, the rest of the range remains at the same price as before. Regarding delivery, it is free for orders over 50 euros.

As for the case, we have chosen a more ecological packaging. This is a deliberate choice, which reduces our footprint while protecting your lenses.

We remain at your disposal for any questions at [email protected].
Best regards,

The CMV team

Hello,

Sorry for this fitting issue. For some references, the same pair exists in several variants with slightly different dimensions. It is therefore possible that the variant selected at the time of the order does not quite match yours, which would explain why the lenses do not fit as expected despite an identical reference.

No worries, this is exactly the type of situation that our customer service easily resolves: write to us at [email protected] with a photo of the inside of the arm, we will identify the exact variant of your frame and provide you with perfectly adapted lenses.

Best regards,

The team – CMV

Thank you for your feedback, no worries, this type of situation can be easily resolved.

The thinness of our lenses is a technical choice on our part: we use Tri-Acetate Cellulose (TAC), a polarizing material that offers lightness, optical clarity without prismatic distortion, shape memory, and good shock resistance.

Regarding the curvature, our lenses are designed to faithfully fit the shape of the selected frame model. The model you ordered comes in several variations (sizes and curvatures), and it happens that the chosen reference does not exactly match your frame, which would explain both the observed gap and the difference in concavity.

To verify together, could you send us a photo of the inside of the arm of your glasses to the address [email protected]? The exact reference is inscribed there (brand, code, dimensions). As soon as we receive it, we will get back to you with the right solution.

Thank you for your feedback, no worries, this type of situation can be easily resolved.

The thinness of our lenses is a technical choice on our part: we use Tri-Acetate Cellulose (TAC), a polarizing material that offers lightness, optical clarity without prismatic distortion, shape memory, and good shock resistance.

However, our lenses are designed to fit without play. The ordered model comes in several sizes, and it happens that the selected reference does not exactly match your frame, which would explain the observed gap.

To verify together, could you send us a photo of the inside of the arm of your glasses to the address [email protected]? The exact reference is inscribed there (brand, code, dimensions). As soon as we receive it, we will get back to you with the right solution.

Indeed, our lenses are not made of mineral glass but of Tri-Acetate Cellulose (TAC), a polarizing polymer material. This is a technical choice on our part, and it is now the standard used by the vast majority of sunglasses manufacturers, including on high-end original models.

TAC offers several concrete advantages over mineral glass: effective polarization against glare, great lightness for comfortable wear, excellent optical clarity without prismatic distortion, shape memory, and above all, much better shock resistance.

Our customer service remains at your disposal via the address [email protected] if you would like more information, or if despite these explanations you prefer to proceed with a refund.

Rest assured, we sometimes encounter this case and it resolves very well.

It happens that some frames are available in several sizes, which may explain the discrepancy you are noticing. To offer you the most suitable solution, could you please send us a photo of the inside of your glasses' arm (where the brand, reference, and dimensions are engraved) to [email protected] with your order number?
We will get back to you as soon as we receive it with a tailored solution.

See you soon,

The CMV team

The chosen frame comes in two sizes, 63 and 66 mm, and it is possible that the ordered size does not exactly match yours, which would explain the observed misalignment. Our customer service has already contacted you by email to verify this point together and find the right solution. We will sort this out!

The Moscot Lemtosh frame comes in several sizes, 44, 46, 49, and 52 mm, and it is possible that the size ordered does not exactly match yours, which would explain the observed discrepancy. Our customer service has already contacted you by email to verify this point together and find the right solution.
We will resolve this!

Hello,

Thank you for taking the time to share your experience.
We are sincerely sorry for the inconvenience encountered.

In some cases, it may happen that the selected reference does not exactly match the specific model of the frame (the same frame may exist in several sizes or very close variants), which can indeed lead to a slight play of the lenses.

In order to verify this together and find a solution, could you please send us a photo of the inside of the arm of your glasses, where the brand, exact reference, and dimensions of the model are generally indicated?
This will allow us to confirm compatibility or identify if it is a variant requiring a different lens shape.

Our goal is for your lenses to fit perfectly in your frame, and our customer service remains at your disposal to assist you.

Best regards

The CMV team

Sorry to hear that the lenses do not match the size of your frame.

It happens that some glasses come in several sizes, which can create confusion at the time of ordering. We can of course check your exact frame model together to identify the source of the discrepancy and offer you the most suitable solution.

Do not hesitate to contact our customer service at [email protected].
We are here to assist you.

Sorry to hear that the lenses received do not fit your frame.

The Ray-Ban Meta Wayfarer does indeed come in several sizes, which can be confusing. The model you ordered corresponds to the RW4006 in 50mm, while many pairs on the market are RW4008 in 53mm.

This is most likely what explains the size difference you noticed.

Of course, we remain entirely available to check your exact model together and offer you the most suitable solution. Our customer service team can assist you quickly so that you obtain lenses compatible with your frame.

Do not hesitate to get back to us, our customer service via [email protected] is here to help you.

We are sorry to learn that the glasses do not fully satisfy you.

Regarding the tint, the rendering of the mirror coating can indeed vary depending on the ambient light and the angle of view — it may appear more golden in certain lighting conditions. We invite you to try them again in natural light or outdoors to see if the rendering corresponds better to what you expected.

However, it is not normal to notice significant reflections inside the glasses, nor to have an uncomfortable vision. We place great importance on the optical quality of our products and specifically select our materials to provide a clear and pleasant vision. It is therefore possible that this is a manufacturing defect.

Our priority is your satisfaction, so we invite you to contact our customer service at [email protected].

We can then offer you either a new replacement or a full refund, in accordance with our "satisfied or refunded" policy.

Have a nice day :)

Unfortunately, we do not know the reason for your dissatisfaction, as we have not received any message from you via our customer service.

Our team is always available to assist you and find a solution if an issue has arisen. Please do not hesitate to contact us at [email protected] so that we can better understand the situation and assist you as best as we can.

Hello Laurent,

Thank you for taking the time to share your experience. We are sorry to learn that you encountered difficulties with your lenses. Our team is fully dedicated to your satisfaction and we are committed to resolving your refund request as soon as possible. Please do not hesitate to contact us directly for any additional assistance. Your feedback is valuable to us and helps us improve our services.

Best regards,
The Changermesverres team

Hello,

Thank you for taking the time to share your feedback. We are sorry to learn that your lenses do not fully satisfy you.

Regarding polarization, allow us a small technical clarification: a lens is either polarized or non-polarized — there is no such thing as "partial polarization" or "poor quality". To verify this, you can perform a very simple test with an LCD screen (like that of a smartphone or computer, for example):

Hold the lens in front of the screen.

Turn it gently on itself.

If the brightness changes significantly at certain angles, the lens is indeed polarized.

As for sun protection, our lenses are all category 3, which corresponds to the category recommended in most high brightness situations (summer, beach, mountains, daytime driving, normal outdoor activities).
Category 4 lenses, which are darker, are only recommended in extreme cases of very intense glare (high altitude skiing, desert, etc.).

Please do not hesitate to consult an optician to be sure: they can confirm the polarization and category of the lens in an instant.

And above all, rest assured: we guarantee a satisfaction or money-back service. If you wish to make a return, simply contact our after-sales service at [email protected]. We will be happy to assist you.

Hello Greg,
The Frogskins model comes in several sizes.
Thank you for taking the time to share your feedback. We are sorry to hear that the lenses did not match your glasses. Please feel free to contact us directly, we would be happy to help you resolve this issue.

Best regards,
The Changermesverres team.

Hello,

Thank you for taking the time to share your feedback.

We fully understand your surprise regarding the thinness and material of our lenses, especially when compared to the original lenses, which are often made of thicker injected polycarbonate.

The choice we made is not a compromise on quality, but a deliberate technical decision. Our lenses are made of Tri-Acetate Cellulose (TAC), a high-performance material known for:

its great lightness, highly appreciated for prolonged wear,

effective polarization, which limits annoying reflections (water, snow, glass surfaces),

good optical clarity, without distortion,

a memory shape, which allows a perfect fit to the frame,

and a multilayer structure that enhances their durability and resistance to micro-scratches.

Their apparent thinness thus contributes to visual and physical comfort, without compromising performance or stability. Once in place, the lenses hold perfectly and provide a pleasant experience on a daily basis, especially when driving or outdoors.

That said, if you have any doubts about the quality of the received product or if it does not meet your expectations, please do not hesitate to contact us. Our priority is your satisfaction, and our customer service is always available to find a solution.

Hello Benjamin,

Thank you for taking the time to share your review. We are sorry to learn that the size of your order does not meet your expectations. Please do not hesitate to contact us so that we can help you find an appropriate solution.

Best regards,
The Changermesverres team

The model you ordered comes in several sizes, which may have caused an incompatibility.

At CMV, customer satisfaction is our priority. That is why we guarantee a satisfaction or money-back service. We invite you to contact our after-sales service so that we can verify together the exact reference of your frame, understand the cause of the incompatibility, and, if necessary, inform you of the return or exchange procedures.

We are here to help you and find the best solution.

Best regards

Hello,

We are sorry for your disappointment. Our reproduction technology from the original lens guarantees perfect compatibility with the corresponding frame. It is a proven method, successfully used in many similar cases.

In your particular situation, despite this guarantee, we offered you several solutions, including a refund, in the interest of service and transparency. We remain available for any further assistance.

At CMV, we do everything possible to ensure that every customer is fully satisfied, and we always act in this direction.

Best regards

Hello Senol,

Thank you for your feedback and we are sorry to hear that the lenses are not compatible with your frame. Your satisfaction is our priority, and we want to help you. Please do not hesitate to contact our customer service, who will be happy to assist you with the refund or exchange process.

Best regards,
The Changermesverres team

I am sorry to learn that the initial lenses did not fit your frame properly.

As agreed, you opted for one of the options we offer in case adjustment is necessary: a new free manufacturing based on one of your original lenses. Once the return has been received, our laboratory team will prepare a new pair, perfectly adjusted.

We thank you for your patience, and we want to assure you that our customers' satisfaction is our top priority. We sincerely hope that this new pair will fully meet your expectations.

We have chosen to offer polarized lenses made of Tri-Acetate Cellulose (TAC) for their many advantages:
- effective polarization that significantly reduces glare (water, snow, windows),
- great lightness for optimal comfort on a daily basis,
- good optical clarity,
- as well as increased resistance to scratches and small impacts.

Thanks to their multilayer structure, these lenses also provide good durability and contribute to visual safety while driving or engaging in outdoor activities.

We hope that the comfort and optical quality will fully meet your expectations after a few days of testing.
Don't hesitate to get back to us if needed, we remain entirely available.

Have an excellent day!

Post message
https://www.laposte.fr/professionnel/outils/suivre-vos-envois?code=LE159595090FR
Your tracking
International shipment with tracking
No LE159595090FR
Your shipment will be delivered to your address.
We will file a complaint with the Lithuanian post
Your shipment has been handed over to La Poste.

Hello,

It is true that our lenses may seem thin, especially in comparison with some bulkier frames. This choice is fully embraced: we have selected a highly qualitative technical material — Tri-Acetate Cellulose (TAC) — to design lenses that are both light, resistant, and high-performing.

Despite their thinness, they are composed of several layers that ensure:
• effective polarization against glare,
• excellent optical clarity,
• increased resistance to micro-scratches and small impacts,
• very good stability once in place.

So it is not a compromise, but a true alternative designed to offer a comfortable, durable, and reliable experience on a daily basis.

We remain at your disposal for any questions or requests.

Have a great day,

The CMV team

Hello, sorry for your disappointment regarding your photochromic lens order.
The photochromic lenses:
For the lenses to darken, you need to be outside to have contact with UV rays, and your lenses will become darker.
We guarantee a satisfaction or money-back service.
Unless I am mistaken, you have not contacted our customer service.
You may have chosen the wrong lens tint?

9.5/10

based on 1314 published reviews

https://www.societe-des-avis-garantis.fr/changermesverres/

Best regards

cmv

Hello, I am sorry that you are disappointed with your order. We guarantee satisfaction service (a free remake) more than 150 pairs of this model have been sold? or refunded. Unless I am mistaken, you did not contact our customer service. It's a shame for your glasses! Thank you for contacting us: [email protected]

Hello, you placed an order: RTTIDUQKR placed on 19/05/2024
more than 9 months ago?
The thickness is not the same as the originals: Yes, but they are the right size, you have used them (more than 8 months)
Our lenses are polarized, unbreakable, and require proper maintenance for standard use.
They meet all CE standards.
The thickness does not impact the vision of the glasses; on the contrary, the lenses are lighter and easy to wear, they have memory shape.
Unless I am mistaken, you have never contacted our customer service for almost 1 year?
Best regards
cmv

Post message *
Your tracking
International shipment with tracking
https://www.laposte.fr/professionnel/outils/suivre-vos-envois?code=LE159594029FR
No LE159594029FR

Your shipment will be delivered to your address.

The import/export formalities for your shipment are completed and it continues its journey.

Hello
POST OFFICE MESSAGE

Your tracking
Tracked shipment

No. 88000022139217E
Your shipment is being handled by La Poste
Monday, December 16, 2024

Your shipment will be delivered to your address.

Your shipment is sorted at the departure platform.

A complaint has been made, a new production has been launched

Best regards

cmv

Hello,

When placing your order, the mention "taxes included" refers to sales tax / VAT, which is indeed included in the product price.

However, customs duties or import fees are not taxes charged by us and may be applied by local customs authorities depending on your country’s regulations. Unfortunately, these fees are outside of our control and are not included in the order total.

If you have any questions about the charges you were asked to pay or would like us to review your order, our customer service team will be happy to help. You can contact us at [email protected]
.

Kind regards,
ChangerMesVerres Customer Support

Hello
We are sorry that you are disappointed with your order. We guarantee a satisfaction or money-back service. Unless I am mistaken, you have not contacted our customer service. It's a shame for your glasses!

Hello
for information:
5 stars means very good 1 star means not good

The advantages of our TAC polycarbonate lenses:
Polycarbonate lenses are made by injection, the polymer is heated and then injected into molds until cooled. This material is increasingly used in the optical industry because it has many advantages:
High impact resistance: polycarbonate lenses are up to 10 times more resistant to impacts than organic lenses and mineral glass. It is particularly suitable for protective glasses, sports glasses, children's glasses... TAC polycarbonate sunglasses are nearly unbreakable.
Significant lightness: these lenses are very comfortable because they are very light.
For the same lenses; organic or mineral lenses are heavier and thicker.
UV protection: due to their chemical design,
polarizing TAC polycarbonate lenses protect the wearer's eyes 100% from UV rays.
Good optical quality: TAC polycarbonate lenses provide high optical quality without prismatic distortion for the wearer and a comfortable field of vision for sunglasses.
For your information, over 80% of the global solar market consists of polycarbonate lenses.