Customers consistently highlight attentive and kind service, with staff taking time to help with sizing and information, quick and careful packing, and prompt, reliable delivery that arrives on time or quickly across various destinations. They praise the quality and appearance of hats, noting items are beautifully made, flattering, comfortable, and true to description, with sturdy packaging and secure delivery. The store’s professionalism and responsiveness stand out, including easy ordering, good communication, and helpful follow-up, making the shopping experience smooth and satisfactory. Overall, the combination of responsive customer service, fast shipping, and high-quality, well-packaged products contributes to very positive experiences and strong recommendations.
Good, very happy. The only small problem was that I had only one choice for the carrier. Apparently the other one was on vacation as it was not available.
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Response from Chapellerie Comme au Marche
Hello,
Thank you very much for your positive feedback on our hat! We are delighted that you are very happy with it. We apologize for the inconvenience regarding the limited choice of carrier. It may indeed be that one of our logistics partners was temporarily unavailable.
G
Guillou D.
Rating: 5 out of 5
following a purchase from 03/06/2024
Excellent product, it matches exactly what I wanted. Light, airy and protects from the sun as well as the rain.
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Response from Chapellerie Comme au Marche
Hello Dominique,
Thank you for your positive review. Enjoy your Aussie Apparel Bermudas :)
A
Alain B.
Rating: 5 out of 5
following a purchase from 28/05/2024
Very satisfied with my purchase and your fast shipping very good product
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Response from Chapellerie Comme au Marche
Hello Alain,
Thank you very much for your positive feedback!
We are delighted to hear that you are very satisfied with your Aussie Apparel Bermudas and that our fast shipping met your expectations.
Feel free to reach out to us for any other needs or questions. We will be happy to serve you again!
Best regards,
The hat team
A
Anthony L.
Rating: 5 out of 5
following a purchase from 15/05/2024
The hat was expedited very quickly and was expertly packed and received in excellent condition. A top class company that I would be happy to buy from again.
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Response from Chapellerie Comme au Marche
Dear Anthony,
Thank you so much for your kind words! We're thrilled to hear that your hat arrived quickly and in excellent condition. It’s wonderful to know that you were satisfied with our service and packaging. We strive to provide top-notch service, and your feedback makes it all worthwhile.
We look forward to serving you again in the future!
Best regards,
Team, Chapellerie Comme au Marche
R
Roger B.
Rating: 5 out of 5
following a purchase from 07/05/2024
fast delivery, corresponding to my order. The hat was meticulously packed......Bravo and...thank you
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Response from Chapellerie Comme au Marche
Hello Roger,
Thank you very much for your positive feedback! We are delighted to learn that the delivery was fast and that your order perfectly matched your expectations. We place great importance on the meticulous packaging of our products, and we are happy that it met your expectations.
C
Claude P.
Rating: 5 out of 5
following a purchase from 14/04/2024
Product conforms to my expectations, I am delighted! Speed of delivery (small agenda as a gift, thank you!)
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Response from Chapellerie Comme au Marche
We are delighted that our STETSON cap meets your expectations and that you are delighted!
Thank you for your kind words. We are happy that you also appreciated the speed of delivery and the small agenda as a gift.
We hope to see you again soon for another satisfying experience!
P
Peter D.
Rating: 5 out of 5
following a purchase from 22/03/2024
Thank you very much! Fantastic! Very good!
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Response from Chapellerie Comme au Marche
Hello Peter,
Thank you very much for your comment. We are delighted that you appreciated your Cuban cap from Stetson and Aurega! If you have any other questions or need assistance, do not hesitate to contact us. We are here to help you. See you soon!
S
Severina M.
Rating: 5 out of 5
following a purchase from 16/02/2024
Beautiful quality and style.
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Response from Chapellerie Comme au Marche
Good day Severina,
Thanks a lot for your comment :)
Enjoy your Aurega Raffia hat ;-)
F
Frédéric D.
Rating: 5 out of 5
following a purchase from 09/02/2024
Totally satisfied, speed of delivery, quality of the product, I recommend.
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Response from Chapellerie Comme au Marche
Hello Frédéric,
We are delighted that you are totally satisfied with your shopping experience with us! Your appreciation of the speed of delivery and the quality of the product encourages us to maintain our high standards. Thank you for your recommendation, we are grateful for your continued support.
F
Fabienne S.
Rating: 5 out of 5
following a purchase from 21/12/2023
Very good phone reception, fast shipping and very good quality of the product
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Response from Chapellerie Comme au Marche
Hello Fabienne,
We are delighted that you appreciated our phone reception, the speed of shipping and the quality of our products. Thank you for your kind words and your trust!
L
Lucy L.
Rating: 5 out of 5
following a purchase from 10/01/2024
Meets expectations and delivery without issues
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Response from Chapellerie Comme au Marche
Hello Lucy,
Thank you sincerely for your positive feedback! We are delighted to learn that the product meets your expectations and that you received it without any delivery issues.
P
Peter D.
Rating: 5 out of 5
following a purchase from 02/01/2024
Fantastic!
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Response from Chapellerie Comme au Marche
Thanks a lot Peter, for your comments :)
C
Christophe M.
Rating: 5 out of 5
following a purchase from 25/10/2023
Tilley T1 orange received on time, in a careful packaging; Thick cotton hat of great quality.
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Response from Chapellerie Comme au Marche
Hello Christophe,
First of all, we would like to thank you for choosing our Tilley hat.
It is a pleasure to know that you are satisfied with your purchase, both in terms of packaging and the quality of the hat.
We hope your Tilley hat will accompany you on many adventures to come.
Best regards,
the Hat Shop team
J
Julien M.
Rating: 5 out of 5
following a purchase from 08/09/2023
Super thank you
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Response from Chapellerie Comme au Marche
Hello Julien,
Thank you for your rating and comment.
G
Gabriela B.
Rating: 5 out of 5
following a purchase from 22/07/2023
A big thank you for this good service, the hat arrived well in Switzerland. I am happy to recommend Madame Sylie and the friendly team. Until next time. Best regards, Gabriela
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Response from Chapellerie Comme au Marche
Dear Gabriela,
We sincerely thank you for your kind words. We are delighted that the hat arrived in Switzerland in perfect condition. Your recommendation is a source of encouragement for Mrs. Sylvie and our entire team. We look forward to your next visit.
Best regards,
The dedicated team of the Hat Shop
P
Philippe H.
Rating: 5 out of 5
following a purchase from 19/07/2023
I saw and tried this hat (a superb Borsalino) in the store and had it delivered directly. Super sturdy box, hat box - from the brand please - surrounded by a good layer of tissue paper. In short, perfect (and the Panama is just beautiful!). The welcome and advice in the store were just as good. You can go there without any doubt.
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Response from Chapellerie Comme au Marche
Hello Philippe,
We are delighted that your experience was perfect, from the quality of the package to the beauty of the Borsalino hat. We are proud to provide careful service and thoughtful advice in-store. Thank you for your trust, we look forward to seeing you again soon!
Sylvie
M
Muriel V.
Rating: 5 out of 5
following a purchase from 28/06/2023
Item meets expectations. Fast and careful shipping. Very satisfied
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Lucas B.
Rating: 5 out of 5
following a purchase from 15/06/2023
Perfect, fast and careful shipping
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Response from Chapellerie Comme au Marche
Thank you very much Lucas for your positive feedback!
We are delighted that you are satisfied with your order and our fast and careful shipping service. Please feel free to reach out to us for future purchases.
See you soon
A
Anthony J.
Rating: 4 out of 5
following a purchase from 08/06/2023
Very well packaged parcel. One downside, the different sizes of identical products (except for color) that I noticed. Probably a manufacturing issue and not the hat shop's fault!
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Response from Chapellerie Comme au Marche
Hello Anthony,
Thank you for your feedback. We have indeed passed your comments to our supplier. It seems that the quality of this product has deteriorated compared to previous versions. Regarding the size, please check the position of the velcro inside and ensure it is properly adjusted.
We sincerely apologize for any inconvenience this may have caused.
S
Sylvie B.
Rating: 5 out of 5
following a purchase from 10/06/2023
Very important choice, fast delivery, response from the merchant site within 24 hours for tracking requests and especially very reasonable prices. I really recommend
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Response from Chapellerie Comme au Marche
Hello Sylvie,
Thank you sincerely for sharing your positive experience with our merchant site. Your satisfaction is our absolute priority, and we are delighted to know that you were fully satisfied with your choice, the fast delivery, and the responsive customer service.
We are happy that our prices met your expectations and that you found them very reasonable.
Once again, we thank you for your trust and support. We hope to have the opportunity to serve you again in the near future.
Best regards,
The hat shop team
A
Angélique R.
Rating: 5 out of 5
following a purchase from 07/06/2023
Very good contact with the hat shop that could not provide me with the first item ordered and was able to offer me a substitute product very quickly. I recommend this store.
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Response from Chapellerie Comme au Marche
Hello Angélique,
Thank you for sharing your positive experience with our hat shop. We are delighted to hear that you had very good contact with our team.
We sincerely apologize for not being able to provide you with the first item you ordered. However, we are happy to have been able to quickly offer you a substitute product that met your expectations. Your satisfaction is our priority, and we do everything possible to meet our customers' needs.
We also appreciate your recommendation of our store. It means a lot to us, and we are grateful for your trust.
If you need anything else in the future, please do not hesitate to contact us. We will be happy to assist you again.
Best regards,
The hat shop team
V
Valérie P.
Rating: 5 out of 5
following a purchase from 04/06/2023
I ordered for the first time on the site a Stetson summer cap for my elderly father. Received with careful packaging and very quickly (3 days). I am super happy, trustworthy site and quality products. Top
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Response from Chapellerie Comme au Marche
Hello Valérie,
Thank you very much for sharing your shopping experience on the site! I am delighted to learn that you ordered a Stetson summer cap for your father and that you are very satisfied with the service. It is wonderful to know that the packaging was careful and that the delivery was fast. It is always nice to find a trustworthy site offering quality products. Your enthusiasm is a pleasure to hear!
Please do not hesitate to get back to us if you have any other questions or if you need further assistance. We are here to help you.
C
Cyril R.
Rating: 5 out of 5
following a purchase from 31/05/2023
Fast, even at the other end of the hexagon. Compliant with my expectations, impeccable packaging. I recommend!
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Response from Chapellerie Comme au Marche
Hello Cyril,
Thank you very much for your flattering comment on the sale of the hat feather! I am delighted to learn that you found our service fast and efficient. We do our best to meet our customers' expectations and ensure fast delivery throughout France.
I am also happy to know that the packaging of the feather was impeccable. We take great care to protect our products during shipping so that they arrive in perfect condition.
Your recommendation is greatly appreciated. It means a lot to us to know that you are satisfied with your purchase. If you have any other needs or additional questions, please do not hesitate to contact us. We will be happy to assist you again in the future.
J
Jean-Paul S.
Rating: 5 out of 5
following a purchase from 02/06/2023
As usual, beautiful product, fast shipping and suitable packaging. Top-notch.
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Response from Chapellerie Comme au Marche
Thank you very much for your positive comment! We are delighted to learn that you are satisfied with your Stetson. At La Chapellerie Comme au Marché, we take pride in offering high-quality products, and it is encouraging to see that we have met your expectations in terms of quality.
We thank you for your trust and support. If you have any other questions or need further assistance, please do not hesitate to contact us. We are here to help you and we hope to see you again soon for more quality purchases with us.
S
Sebastien J.
Rating: 5 out of 5
following a purchase from 11/04/2023
Great service. No worries!! Of course, it's a Charente store!!
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Response from Chapellerie Comme au Marche
Hello Sebastien,
We are delighted that you appreciated our service! We are proud to represent the quality and commitment of Charente businesses. Thank you for your support!
M
Massimo C.
Rating: 5 out of 5
following a purchase from 09/04/2023
Really excellent and very fast shipping service, congratulations! The item purchased, which I had been looking for a long time, is simply fantastic.
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Response from Chapellerie Comme au Marche
Hello Massimo,
Happy to hear that you like your Stetson cap.
Thank you very much
J
Jamen G.
Rating: 5 out of 5
following a purchase from 27/03/2023
Found a branded cap at the same price as multinational chains. The product was compliant and sent very quickly, so why not support real merchants rather than the large groups mentioned above? Long life to you, and congratulations on your website.
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Response from Chapellerie Comme au Marche
Hello Mr. Jamen,
The entire team at La Chapellerie thanks you for this very good feedback. We are delighted to read that you particularly appreciated the professionalism of our team as well as the quality of your Stetson Cuban cap. Please do not hesitate to contact us if needed and why not recommend us to your loved ones. Best wishes for your future endeavors.
N
Nadège D.
Rating: 4 out of 5
following a purchase from 23/01/2023
I am satisfied with my order, but it took a long time to be shipped, which is regrettable.
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Response from Chapellerie Comme au Marche
Hello Nadège,
Thank you for your comment.
When you placed your order, you should have seen a red message indicating that the shop was on annual leave for this period. Deliveries resumed as soon as we reopened. Sorry if there was a delay.
C
Celine T.
Rating: 5 out of 5
following a purchase from 08/02/2023
Impeccable, fast and compliant
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Response from Chapellerie Comme au Marche
Hello Céline,
Thank you very much for your review :)
L
Ludia Z.
Rating: 5 out of 5
following a purchase from 13/12/2022
Super cap and top service and advice
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Response from Chapellerie Comme au Marche
Hello Ludia,
My team and I thank you for your very positive comment. We are delighted to have met your expectations and to count you among our clients. It is a real pleasure. See you soon.
Sylvie
C
Catherine D.
Rating: 5 out of 5
following a purchase from 05/12/2022
It's a gift for Christmas, it is still packed, with a nice golden thread, it awaits Father Christmas, I hope this hat from Loïc P. will be as good as my cap, which in high heat allows me to feel a few degrees less than the ambient temperature.. it's a plus now with the current temperatures in summer!!
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Response from Chapellerie Comme au Marche
Hello Catherine,
The entire hat shop team thanks you for your message. We are delighted to know that you appreciated the SOWAY brand.
We hope to see you very soon on our site or at our hat shop on the island of Ré.
F
Fabrice E.
Rating: 5 out of 5
following a purchase from 08/12/2022
Very good telephone reception, very fast reception and very satisfied with the hat, I recommend
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Response from Chapellerie Comme au Marche
Hello Fabrice,
Thank you for this feedback. I am sincerely happy to learn that our work and efforts to satisfy you have been appreciated.
Happy holidays
Sylvie
R
Redwan B.
Rating: 5 out of 5
following a purchase from 26/11/2022
Very fast and careful shipping. Confirmed items. Perfect.
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Response from Chapellerie Comme au Marche
Hello Redwan,
Thank you very much for your review :)
We are delighted to read that you particularly appreciated the professionalism of our team
S
Sebastien J.
Rating: 5 out of 5
following a purchase from 04/11/2022
perfect
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Response from Chapellerie Comme au Marche
Hello Sébastien,
My team and I thank you for your very positive comment.
J
Jean-Paul S.
Rating: 5 out of 5
following a purchase from 29/10/2022
Fast delivery and very well packaged. Quality product. Trusted seller.
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Response from Chapellerie Comme au Marche
Hello Jean Paul,
My team and I thank you for your very positive comment. We are delighted to have met your expectations and to count you among our customers. It's a real pleasure. See you soon.
Sylvie
V
Virginie C.
Rating: 5 out of 5
following a purchase from 10/09/2022
Perfect
Thank you
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Response from Chapellerie Comme au Marche
Hello Virginie,
Thank you very much for your comment.
We are delighted to know that you appreciated our service and your "look like the rain" outfit. We hope to see you very soon on our site or at our hat shop on the island of Ré.
Sylvie
P
Philippe M.
Rating: 5 out of 5
following a purchase from 07/09/2022
thank you, I received what I ordered. It's perfect
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Response from Chapellerie Comme au Marche
Hello Philippe,
Thank you for your comment :)
Sylvie
P
Philippe J.
Rating: 5 out of 5
following a purchase from 20/08/2022
Fast delivery and in accordance with the order. Very good.
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Response from Chapellerie Comme au Marche
Hello Philippe,
Thank you very much for your review :)
Sylvie
J
Jean-Paul S.
Rating: 5 out of 5
following a purchase from 16/08/2022
Good advice. Available and attentive. Very fast delivery and very well packaged. I recommend.
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Response from Chapellerie Comme au Marche
Hello Jean-Paul,
We would like to thank you for taking the time to write this review about our hat shop :)
We are a small local family business here on the island of Ré, and every comment like this helps us immensely!
Thank you again!
Sylvie
F
Franck M.
Rating: 5 out of 5
following a purchase from 14/08/2022
superb Stetson hat, nothing to say, perfect delivery, the saleswoman on the phone was very pleasant, I recommend this brand
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Response from Chapellerie Comme au Marche
Hello Franck,
The entire hat shop team thanks you for your message. We are delighted to know that you appreciated our service and your Stetson hat.
We hope to see you very soon on our site or at our hat shop on the island of Ré.
Sylvie
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