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Rating: 5 out of 5
I would recommend you.
Best regards
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Best regards
Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2, 3, 4 and 5 stars
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Rating: 4 out of 5
Fast delivery and in accordance with the description. Too bad that return shipping costs are the responsibility of the buyer.
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C
Rating: 4 out of 5
Your service responded very quickly to my email to confirm the availability in stock of the items I was about to order. As well as on the announced delivery time which was respected. So satisfied.
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J
Rating: 4 out of 5
We just received them. Difficult to give an opinion so quickly
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D
Rating: 5 out of 5
There is little information to know where the order is
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J
Rating: 5 out of 5
Fast delivery, clean packaging and the products are in good condition. I would recommend other hats on this site.
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A
Rating: 5 out of 5
Delivery in accordance with the indicated deadline.
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F
Rating: 3 out of 5
Still haven't received my order
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M
Rating: 4 out of 5
of course my sharing
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T
Rating: 5 out of 5
Nothing to report, everything went well
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O
Rating: 4 out of 5
The delivery and packaging are clean, just lacking something to adjust to the desired size otherwise perfect.
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J
Rating: 3 out of 5
A bit disappointed
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B
Rating: 5 out of 5
Clear and ergonomic seat, great choice for everyone, the quality is good.
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H
Rating: 4 out of 5
Beautiful hat matching the description! Fast delivery
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M
Rating: 5 out of 5
Very nice cap that will accompany me this summer during my hikes. Light, pleasant to wear and always the quality of Stetson. The colors are identical to the photo. Regarding the size, I wear 58 and I ordered 57 and the hat fits my head without being tight or loose, it is just perfect.
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M
Rating: 5 out of 5
As always, very satisfied with the product in terms of fabric quality, cut quality, sewing quality, and packaging care.
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J
Rating: 5 out of 5
Very nice cap, beautiful fabric, well finished, very reasonable price.
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J
Rating: 5 out of 5
2nd order, still very satisfied.
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G
Rating: 4 out of 5
well received the items on time, responsive customer service
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J
Rating: 3 out of 5
The product matches the description well. The big problem is the delivery time which is way too long.
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R
Rating: 5 out of 5
Very good. Very clear. Does not cause any hesitation.
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G
Rating: 5 out of 5
A lot of choices, no problem with the order and impeccable delivery, well packaged. Very satisfied.
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H
Rating: 1 out of 5
The delivered hat does not exactly match the photo of the product.
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Response from Chapellerie Traclet
Hello,
please excuse us if we made a model error.
Please send us a photo at [email protected]
so we can proceed with its exchange for the correct model.
Best regards,
Traclet Sebastien
please excuse us if we made a model error.
Please send us a photo at [email protected]
so we can proceed with its exchange for the correct model.
Best regards,
Traclet Sebastien
G
Rating: 5 out of 5
Very nice beret of good quality.
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M
Rating: 5 out of 5
Satisfied with the accuracy of the item to order and the respect of the information.
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M
Rating: 5 out of 5
Serious company, fast shipping.
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L
Rating: 5 out of 5
Clear site, product available, delivery time respected.
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P
Rating: 5 out of 5
Very satisfied; beautiful quality hat.
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M
Rating: 5 out of 5
I have already replied that I was very satisfied: order and delivery!
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H
Rating: 5 out of 5
Super nice with my chapi chapeau.
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C
Rating: 5 out of 5
Quality items.
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G
Rating: 5 out of 5
Nothing special, functional site.
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P
Rating: 1 out of 5
Cannot give a review as I have not received my order
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Response from Chapellerie Traclet
Hello,
Thank you for your feedback and we are sincerely sorry to learn that you have not yet received your order.
According to the colissimo tracking sent by email; the package is waiting for you at the chosen pickup point
https://www.laposte.fr/outils/suivre-vos-envois?code=9H00264204251
the post office and we even sent you the colissimo tracking
Tue. 22/04/2025 - 15:03, Email to Recipient:
« Reminder Pickup Instance »
Email opened on 25/04/2025 at 12:28
Sat. 19/04/2025 - 09:31, Email to Recipient:
« Pickup Instance »
Email opened on 25/04/2025 at 12:26
Thu. 17/04/2025 - 23:07, Email to Recipient:
« Package in transit »
Delivered on 17/04/2025 at 23:10
Therefore, we invite you to go to your pickup point to collect your cap which has been waiting for you for several days.
Best regards,
Traclet Sebastien
Thank you for your feedback and we are sincerely sorry to learn that you have not yet received your order.
According to the colissimo tracking sent by email; the package is waiting for you at the chosen pickup point
https://www.laposte.fr/outils/suivre-vos-envois?code=9H00264204251
the post office and we even sent you the colissimo tracking
Tue. 22/04/2025 - 15:03, Email to Recipient:
« Reminder Pickup Instance »
Email opened on 25/04/2025 at 12:28
Sat. 19/04/2025 - 09:31, Email to Recipient:
« Pickup Instance »
Email opened on 25/04/2025 at 12:26
Thu. 17/04/2025 - 23:07, Email to Recipient:
« Package in transit »
Delivered on 17/04/2025 at 23:10
Therefore, we invite you to go to your pickup point to collect your cap which has been waiting for you for several days.
Best regards,
Traclet Sebastien
E
Rating: 5 out of 5
Very good construction, especially with the correct offset of the front horn above the left eye, which is very rare in modern productions. Small downside but I am picky, the sweatband in a viscose and cotton mix. I would have preferred 100% natural materials.
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B
Rating: 4 out of 5
Perfect.. except for delivery times
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B
Rating: 4 out of 5
Navigation on the site is easy and we can quickly find the hat we are looking for. The only downside is that when there is a waiting period and a slight delay in delivery we are not informed. We have to call. But the information during the call is effective and we get an answer.
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P
Rating: 5 out of 5
Very well-made site. Easy search. Judicious remarks regarding hat sizes.
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C
Rating: 5 out of 5
Satisfactory overall.
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R
Rating: 5 out of 5
Package came complete no damage.
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R
Rating: 5 out of 5
Perfect product. Delivered very quickly.
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