★★★★★
based on 35190 reviews published
Latest customer reviews
Hello, Although the production delay may extend slightly beyond what was planned, the received product is of exceptional quality and I am very satisfied. Best regards, Mr. De AZCARATE
Thank you for your feedback and we are delighted to hear that you are satisfied with the quality of your product. We also apologize for the slight delay in the production time and appreciate your understanding. We look forward to serving you again.
Best regards,
The Chapellerie Traclet team
Return and refund done
We sincerely thank you for your review and for your rating of 4/5. We are delighted to learn that the return and refund process went smoothly for you. Your satisfaction is our priority, and we hope to see you again soon on our site for your next order. Please feel free to contact us if you have any questions or additional needs.
Best regards,
The Chapellerie Traclet team
Fast shipping and well packaged, the item is very satisfactory, in line with the presentation
We sincerely thank you for your flattering review and your rating of 5/5. We are delighted to learn that the shipping was fast and that the item fully satisfies you. Your satisfaction is our priority, and we hope to see you again soon on our site.
Best regards,
The Chapellerie Traclet team.
Fersgfregreger
We warmly thank you for your 5-star rating and for your feedback, even if it seems a bit mysterious! Your satisfaction is paramount to us, and we hope that your experience with Chapellerie Traclet has met your expectations. Please feel free to contact us if you have any questions or need assistance.
Best regards,
The Chapellerie Traclet team
Good quality product as ordered. However, it is disappointing that the after-sales service is so unpleasant.
Thank you for your feedback, and we are glad that you are satisfied with the product. We apologize for the disappointing experience you encountered with our after-sales service. Your satisfaction is our priority, and we will ensure to improve our communication. Please do not hesitate to contact us directly if you wish to discuss your experience further.
Best regards,
The Chapellerie Traclet team
Item delivered on time and as described.
Very nice phone reception
We sincerely thank you for your flattering review and for the perfect score you gave us. It is a pleasure for our team to offer you a warm welcome, whether by phone or in-store. Your satisfaction is our priority and your encouragement motivates us to continue to excel. We look forward to welcoming you back to Chapellerie Traclet!
Best regards,
The Chapellerie Traclet team
Very good product, good quality, reasonable price
We sincerely thank you for your flattering review and for the rating of 5/5. We are delighted to learn that you are satisfied with the quality of our products as well as their value for money. Your satisfaction is our priority, and we hope to see you again soon on our site.
Best regards,
The Chapellerie Traclet team
Excellent hat made in France!! Keep it up!!!!
We warmly thank you for your flattering review and your 5/5 rating. We are delighted to learn that you are satisfied with your hat made in France. Your support and encouragement motivate us to continue excelling in the quality of our products. We look forward to serving you again!
Best regards,
The Chapellerie Traclet team
Very good
We sincerely thank you for your positive review and your 5-star rating! We are delighted that our site "Chapellerie Traclet" has satisfied you. Your feedback motivates us to continue to offer the best to our customers.
See you soon,
The Chapellerie Traclet team.
Excellent store. Quality products at affordable prices. Friendly, understanding, and competent customer service. Fast shipping. I will definitely return.
Well received on time. Compliant with what I hoped to receive.
We sincerely thank you for your flattering review and are delighted to learn that your order met your expectations. Your satisfaction is our priority, and we hope to see you again soon on our "Chapellerie Traclet" site.
Best regards,
The Chapellerie Traclet team.
Very happy, thank you
We warmly thank you for your flattering review and your rating of 5/5. We are delighted to learn that you are very happy with your experience at Chapellerie Traclet. Your satisfaction is our greatest reward, and we hope to see you again very soon in our store.
Best regards,
The Chapellerie Traclet team
An incredible choice and perfect service.
We sincerely thank you for your flattering review and your 5-star rating. We are delighted that you appreciated our wide selection as well as the quality of our service. Your satisfaction is our best reward, and we hope to welcome you again very soon at Chapellerie Traclet.
Best regards,
The Chapellerie Traclet team.
Satisfied with the quality of the hat.
Exactly what I expected. Headband as described, fast and careful delivery.
Thank you very much for your positive review! We are delighted that the headband met your expectations and that you appreciated the speed and care taken with the delivery. We look forward to welcoming you back to our site!
Best regards,
The Chapellerie Traclet team
Fast delivery and careful packaging. I recommend!
We warmly thank you for your flattering review and your recommendation. We are delighted to learn that you were satisfied with the delivery and packaging of your order. We look forward to seeing you again soon on our "Chapellerie Traclet" site.
Best regards,
The Traclet team
It's a shame that the finishing touches leave something to be desired regarding the ribbon around the hat that is fraying. It's a pity we can't send you a photo.
Simple, practical, well done
We warmly thank you for your positive review and your encouragement! We strive to make our customers' experience simple and pleasant, and your satisfaction is our greatest reward. We look forward to serving you again on our site "Chapellerie Traclet".
The hat chosen for my husband was very appreciated for its quality and look. The delivery took place within the deadlines. I recommend Chapellerie Traclet!
A big thank you for your flattering review! We are delighted to learn that the hat pleased your husband and that the delivery went smoothly. Your recommendation means a lot to us, and we hope to see you again soon on our site.
Best regards,
The Chapellerie Traclet team
Good quality of manufacturing. We would have liked a thicker material in the denim quality.
My opinion is a bit mixed; I expected the fabric to have a bit more hold, however, it will serve its purpose and protect me from the sun.
Very pleasant and clear phone conversation before ordering online with advice and explanations. Package and hat perfect upon receipt. Since then, we have ordered 10 more straw hats for our group.
We sincerely thank you for your flattering review and are delighted to learn that your experience with our service was pleasant. It is a pleasure to know that you found our advice helpful and that your straw hats fully met your expectations. Please do not hesitate to come back to us for any new orders; we will always be here to offer you the best service.
Best regards,
The Chapellerie Traclet team
With the receipt of this second order, satisfaction is confirmed just like the first due to the quality of the products to the touch confirming the descriptive sheet of each item respectively.
We warmly thank you for your flattering review and for the trust you place in our shop. We are delighted to learn that the quality of our products met your expectations, both during your first order and the second. Your satisfaction is our priority, and your feedback is precious to us. We look forward to serving you again!
Best regards,
The Chapellerie Traclet team
Very good. Responsive and attentive.
We sincerely thank you for your flattering review and your rating of 5/5. We are delighted to learn that you appreciated our responsiveness and our listening. Your satisfaction is our priority, and we are happy to have met your expectations. We look forward to serving you again at Chapellerie Traclet.
Best regards,
The Chapellerie Traclet team
Very good but be careful, I find this hat runs small.
Thank you very much for your review and your 5-star rating! We are delighted that you are satisfied with your experience at Chapellerie Traclet. We take note of your comment regarding the size of the hats and we will make sure to communicate this to our customers. Looking forward to seeing you again soon!
Best regards,
The Chapellerie Traclet team
I would have liked to be delivered at home. Otherwise, I am satisfied.
Good product
We warmly thank you for your positive review and your rating of 5/5. We are delighted to hear that you are satisfied with your product. Please do not hesitate to reach out to us for any other requests or questions. See you very soon at Chapellerie Traclet!
Best regards,
The Chapellerie Traclet team
Perfect, very happy, quality, speed in delivery. Top-notch.
We sincerely thank you for your flattering review and your rating of 5/5. We are delighted to learn that you are satisfied with the quality of our products and the speed of our service. Your satisfaction is our priority, and your encouragement motivates us to continue offering the best. We look forward to seeing you again soon on our site!
Best regards,
The Chapellerie Traclet team
Nice quality item. Fast and careful shipping. I recommend.
We sincerely thank you for your flattering review and your rating of 5/5. We are delighted that our article satisfied you and that you appreciated the quality of our service. Your recommendation particularly touches us. We look forward to seeing you again soon on our site!
Best regards,
The Chapellerie Traclet team.
Perfect
We warmly thank you for your flattering review and your rating of 5/5. We are delighted to learn that you are satisfied with your experience with our site. Your satisfaction is our priority, and we hope to welcome you again very soon in our hat shop.
Sincerely,
The Traclet Hat Shop Team
Satisfied with the respected deadline and the condition of the package.
We sincerely thank you for your positive feedback! We are delighted to learn that you are satisfied with the delivery time and the condition of your package. Your satisfaction is our priority and your comments encourage us to continue providing quality service. We look forward to seeing you again on our site.
Best regards,
The Chapellerie Traclet team
Perfect. Matches the photo and description. Very good quality.
Thank you very much for your flattering review! We are delighted that you are satisfied with your purchase and that the product meets your expectations. Your satisfaction is our priority. See you soon at Chapellerie Traclet!
Best regards,
The Chapellerie Traclet team
Very happy with my experience, order arrived quickly and very nice straw hats.
We sincerely thank you for your flattering review. We are delighted to learn that your order was processed quickly and that you are satisfied with the quality of our boaters. Your satisfaction is our priority, and your positive feedback encourages us to continue improving our service. We look forward to seeing you again soon on our website!
Best regards,
The Chapellerie Traclet team
Traclet always offers very good quality items with beautiful finishes.
We warmly thank you for your flattering review. We are delighted to learn that you appreciate the quality and finish of our items, as this reflects our commitment to excellence. We look forward to welcoming you again on our "Chapellerie Traclet" site.
Serious
A big thank you for your positive feedback and your trust in Chapellerie Traclet. We are delighted to know that our seriousness has satisfied you. We look forward to serving you again!
Best regards,
The team at Chapellerie Traclet
Hello, My delivery message was followed to the letter, securing and guaranteeing delivery to the Post Office pickup point at the indicated address. Thank you for that. I don't really like being bombarded with newsletters; I have kept your contact details; if there is a product that interests me, I will place an order in due time; by the way, I will soon place another order. Until then. Best regards. ARKistnah.
We sincerely thank you for your positive feedback and are delighted to learn that you appreciated the follow-up on your delivery. We completely understand your preference regarding newsletters and respect your choice. Please feel free to reach out to us for your next order, we will be happy to serve you again.
Best regards,
The Traclet Hat Shop team.
Never received this order
We are sorry to hear that you have not received your order. We have just filed a complaint with Colissimo to see where the package is.
If we cannot deliver it to you, we will refund you as we had sent you the last pair.
Best regards,
The Chapellerie Traclet team
Perfect in every way
A big thank you for your glowing review! We are delighted to hear that you are completely satisfied with your experience on our site "Chapellerie Traclet". Your satisfaction is our priority, and your encouragement motivates us to continue providing the best possible service.
Looking forward to seeing you again soon!
Best regards,
The Chapellerie Traclet team
*****
We sincerely thank you for your flattering comment and for the 5/5 rating. Your satisfaction is our priority, and we are delighted that our hats have met your expectations. Do not hesitate to come back to us for your next purchase, we will always be happy to welcome you to Chapellerie Traclet.
Best regards,
The Chapellerie Traclet team.