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Rating: 5 out of 5
The information about the items as well as their maintenance is very detailed.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2, 3, 4 and 5 stars
Reset filtersV
Rating: 4 out of 5
gift check delivery arrived on time
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S
Rating: 5 out of 5
Great!
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M
Rating: 5 out of 5
Fast order and delivery. Careful shipping.
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A
Rating: 1 out of 5
I have not received my shipment for 11 days. Unfortunately disappointing
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Response from Chapellerie Traclet
Hello
Please excuse us for this inconvenience beyond our control.
Indeed, the order was sent on the 19th under the colissimo tracking
https://www.laposte.fr/outils/suivre-vos-envois?code=CM264975632FR
Shipped Armada Levell 19/12/2024 18:04:28
Payment made 18/12/2024 19:23:40
We have just made a complaint to colissimo who will do what is necessary with DPD to deliver it to you quickly.
We are also sending you the DPD tracking which is the carrier in Germany guaranteeing quality German deliveries.
Thank you for your understanding.
Best regards
Traclet Sébastien
Please excuse us for this inconvenience beyond our control.
Indeed, the order was sent on the 19th under the colissimo tracking
https://www.laposte.fr/outils/suivre-vos-envois?code=CM264975632FR
Shipped Armada Levell 19/12/2024 18:04:28
Payment made 18/12/2024 19:23:40
We have just made a complaint to colissimo who will do what is necessary with DPD to deliver it to you quickly.
We are also sending you the DPD tracking which is the carrier in Germany guaranteeing quality German deliveries.
Thank you for your understanding.
Best regards
Traclet Sébastien
J
Rating: 4 out of 5
1st order with TRACLET as there are no hat makers in my city, order received as expected, the hats are of good quality. Experience to be renewed in some time after appreciating wearing these hats.
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C
Rating: 5 out of 5
Yes, it was difficult for returning the item
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D
Rating: 5 out of 5
Fast and efficient! A very wide choice of products
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Y
Rating: 5 out of 5
Good reception of my order, perfect packaging.
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P
Rating: 5 out of 5
Fast delivery
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P
Rating: 5 out of 5
Very well packaged
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J
Rating: 5 out of 5
Perfect
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D
Rating: 5 out of 5
Perfect!
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G
Rating: 5 out of 5
A very simple order to make. A very well-designed site. A very professional feedback between the customer and the company. A super short delivery time, very efficient. Thank you
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S
Rating: 1 out of 5
No news of my package ordered 10 days before Christmas, missed gift... still nothing received.. and no response from customer service... I do not recommend
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Response from Chapellerie Traclet
Hello
Please excuse us. To which email
Did you send a message because we have not received any message requesting tracking.
Here is the colissimo tracking that we had sent you
According to the tracking, it will be delivered to you tomorrow.
https://www.laposte.fr/outils/suivre-vos-envois?code=6A88728337073
A complaint will be made tomorrow.
Remaining at your disposal
Best regards
Traclet Sébastien
Please excuse us. To which email
Did you send a message because we have not received any message requesting tracking.
Here is the colissimo tracking that we had sent you
According to the tracking, it will be delivered to you tomorrow.
https://www.laposte.fr/outils/suivre-vos-envois?code=6A88728337073
A complaint will be made tomorrow.
Remaining at your disposal
Best regards
Traclet Sébastien
E
Rating: 5 out of 5
The item is in accordance with the order and arrived on time.
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R
Rating: 5 out of 5
Fast delivery and quality package.
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M
Rating: 5 out of 5
Easy navigation on the site, a lot of choice and products available quickly.
Very happy with my order, thank you
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Very happy with my order, thank you
R
Rating: 5 out of 5
very good value for money
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R
Rating: 5 out of 5
I am generally satisfied with the customer service which has been responsive.
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S
Rating: 5 out of 5
Very good as usual! Great products and very fast shipping. Thank you very much
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L
Rating: 5 out of 5
Perfect! Good quality, secure website order entry, simple, intuitive, ultra-fast delivery! What more can I say...
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G
Rating: 5 out of 5
Order arrived as expected.
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D
Rating: 5 out of 5
I did not receive an immediate response regarding the receipt of my order with you, so I had some concerns about the accepted payment but only news at the time of shipping. I would have liked to have a message like: "order received and being prepared". Otherwise, no problem, very well-stocked site and a lot of choices, I will recommend it to my friends and family.
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M
Rating: 4 out of 5
delivery time a bit long as order placed on December 8 received on the 24th.
customer service a bit disappointing: I had to call twice to find out where my order was
final delivery ultra fast sent on Monday the 23rd received on Tuesday the 24th
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customer service a bit disappointing: I had to call twice to find out where my order was
final delivery ultra fast sent on Monday the 23rd received on Tuesday the 24th
B
Rating: 5 out of 5
Everything was perfect, lervi
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M
Rating: 5 out of 5
Very good site and ensured fast delivery, nothing to say
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S
Rating: 5 out of 5
I was looking for a specific model, so I didn't explore the site much. I went straight to the essentials and everything went well. Thank you
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J
Rating: 4 out of 5
Quality products and a lot of choice on the site. Quick reception and in line with expectations. Thank you
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T
Rating: 5 out of 5
Everything worked out
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M
Rating: 5 out of 5
Always very good quality.
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C
Rating: 5 out of 5
everything is easy to find
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A
Rating: 5 out of 5
Excellent service
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P
Rating: 5 out of 5
Excellent site with a lot of choices. Very good packaging and ultra-fast delivery in 24 hours!
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S
Rating: 5 out of 5
Completely meets my expectations, delivery respected plus a pen as a gift so I thank you
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C
Rating: 5 out of 5
Order, fast delivery and material, everything is very good.
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G
Rating: 5 out of 5
fast and super well packaged
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A
Rating: 5 out of 5
Careful packaging
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A
Rating: 5 out of 5
Beautiful product and fast shipping
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D
Rating: 4 out of 5
10.5. How long for an exchange? Best regards
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