Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 3, 4 and 5 stars

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P
Pierre G.
Rating: 5 out of 5
following a purchase from 15/09/2024
Impeccable service, as usual.
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Patrick H.
Rating: 5 out of 5
following a purchase from 14/10/2024
Very good
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Jean-Luc D.
Rating: 5 out of 5
following a purchase from 11/10/2024
Nothing to report, everything is fine... from the decision to purchase, through the order, tracking, delivery... thank you
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Laurent L.
Rating: 5 out of 5
following a purchase from 13/10/2024
Good efficiency
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Elza S.
Rating: 4 out of 5
following a purchase from 12/10/2024
Perfect, thank you for the timely delivery after our email exchanges. But you should remove your mention of 'delivery in 24 to 48 hours'. It would be more honest. As for the chapka, it meets my expectations. All's well that ends well!
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Gérard F.
Rating: 5 out of 5
following a purchase from 14/10/2024
Everything is great, perfect!
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Myriam L.
Rating: 5 out of 5
following a purchase from 16/10/2024
Perfect
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Étienne H.
Rating: 5 out of 5
following a purchase from 13/10/2024
Good service - thank you, I am very happy.
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Guillaume U.
Rating: 5 out of 5
following a purchase from 06/10/2024
Great
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Pierre Q.
Rating: 4 out of 5
following a purchase from 15/10/2024
Good
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Rodolphe L.
Rating: 5 out of 5
following a purchase from 15/10/2024
Very good
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Tu G.
Rating: 5 out of 5
following a purchase from 16/10/2024
Everything is efficient.
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Marc D.
Rating: 5 out of 5
following a purchase from 14/10/2024
Quality product that meets my expectations. Fast delivery. I recommend
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Eric L.
Rating: 5 out of 5
following a purchase from 15/10/2024
Excellent
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Mimi M.
Rating: 5 out of 5
following a purchase from 29/09/2024
Very easy navigation, the first delivery was long while the debit from my card was very quick... that shocked me a bit but I understood. I was so happy with the product that I ordered 3 in a row normally delivered Monday evening 5 days later.
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Daniel P.
Rating: 2 out of 5
following a purchase from 13/10/2024
Product not compliant. Inner band of the Egean cap announced as being leather while it is canvas on the received model.
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Response from Chapellerie Traclet
Hello
We apologize for this description error on the last received, we forgot to change the description. We expect a delivery in 3-4 weeks
We can change it for you.
Remaining at your disposal
Best regards
Traclet Sébastien
B
Bruno T.
Rating: 5 out of 5
following a purchase from 15/10/2024
Fast delivery, item as described
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Jean-Pierre C.
Rating: 4 out of 5
following a purchase from 12/10/2024
The product does not match the description: Contrary to what was said, the neck strap is not Velcro but a lace. Impossible to change as it is a gift for someone who was leaving for cold countries in the following days.
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Loïc B.
Rating: 5 out of 5
following a purchase from 14/10/2024
Perfect size and top quality
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Gauthron L.
Rating: 5 out of 5
following a purchase from 08/10/2024
Fast delivery and quality product
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Lionel P.
Rating: 5 out of 5
following a purchase from 14/10/2024
Easy purchase and fast delivery! Quality products (this is my 3rd order with Traclet!)
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Eric M.
Rating: 5 out of 5
following a purchase from 14/10/2024
Fast delivery, beautiful quality product
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Philippe B.
Rating: 5 out of 5
following a purchase from 29/09/2024
Very pleasantly surprised by the quality of the product, the delicate attention paid to the packaging and the personal note included, handmade in France as we wish to see more often..
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Lichtenstajn D.
Rating: 5 out of 5
following a purchase from 15/10/2024
The choice, very fast delivery.
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Luc A.
Rating: 4 out of 5
following a purchase from 15/10/2024
Beautiful Brooklyn cap. Arrived on time.
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Alain J.
Rating: 4 out of 5
following a purchase from 15/10/2024
Satisfied with the delivery, yes and no: the cap (56_57) is 'large' compared to other caps I own. It will need a small modification as 54_55 seems too small to me.
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Luyen N.
Rating: 5 out of 5
following a purchase from 13/10/2024
Very good. Large selection of products, order shipped quickly. Thank you.
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Jose V.
Rating: 4 out of 5
following a purchase from 10/10/2024
Product matches the catalog, and fast delivery.
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Dominique G.
Rating: 3 out of 5
following a purchase from 20/09/2024
Hello. I have already ordered size 60 hats in the past and this one is too big... I am returning it.
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Bernard P.
Rating: 4 out of 5
following a purchase from 11/10/2024
A little lack of precision for the photo of the item
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Pierre D.
Rating: 1 out of 5
following a purchase from 07/10/2024
Damaged item
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Response from Chapellerie Traclet
Hello
Please excuse us for this issue encountered with your order.
Thank you for simply sending us a photo at [email protected] with the reference of your order and we will proceed with its exchange.
Remaining at your disposal
Best regards
Traclet Sébastien.
N
Nicolas T.
Rating: 5 out of 5
following a purchase from 10/10/2024
The cap received was too big, no difficulty for the exchange, very professional and I congratulate you. Thank you for everything
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Yannig F.
Rating: 5 out of 5
following a purchase from 04/10/2024
Clear and easy to use site
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Jacques D.
Rating: 5 out of 5
following a purchase from 11/10/2024
Very good hat shop
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Jocelyne M.
Rating: 5 out of 5
following a purchase from 13/10/2024
Very comfortable... beautiful material... package arrived in good condition.
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Eric C.
Rating: 5 out of 5
following a purchase from 11/10/2024
I made a mistake in my measurements, I took too large. I ordered another product and it fits. Conclusion: do not take too large!
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Thierry O.
Rating: 5 out of 5
following a purchase from 03/10/2024
I just received my hat that was out of stock this summer. Proof of its success without a doubt. It is magnificent and its quality exceptional. Thank you to the whole team at Traclet.
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Dominique B.
Rating: 5 out of 5
following a purchase from 11/10/2024
Perfect
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Pascale B.
Rating: 5 out of 5
following a purchase from 13/10/2024
Nothing to report, everything went well
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Marc C.
Rating: 5 out of 5
following a purchase from 09/10/2024
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Response from Chapellerie Traclet
Thank you for your order. Best regards, Traclet Sebastien
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