Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
I find the finish shabby. Staple for the attachment of the ribbon. Too bad I can't send photos. I regret this purchase.
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Response from Chapellerie Traclet
Hello
The ribbon does indeed have a staple for attaching the ribbon to the hat.
But it is not visible, otherwise it is a problem.
This staple is necessary for adjusting the ribbon on the crown. Then it is of course machine sewn.
Please send us a photo at [email protected].
If you want a hand-sewn hat, that is also possible, we can make it for you in our hat shop.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2024
Work done as planned, return a bit long.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2024
The suspenders match exactly what I was looking for, and the reception was very quick. I will not hesitate to recommend an item from you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/01/2024
Traclet, the assurance of service and product quality, my purchase confirms it, satisfied!..
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/01/2024
good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/01/2024
flawless
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/01/2024
My opinion: Over time - I have been ordering caps for my men for a very long time and I made my first online purchase with you - I can no longer find models other than very classic ones. This is somewhat acceptable for men's products but your choice for women is far too ordinary and monotonous. You should review your purchases and look for more creative and fashionable options. I can't find the hats I buy from you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2024
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/01/2024
no problem, fast and efficient service!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/01/2024
Navigation on the site, delivery time, product quality… Everything is perfect! Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/01/2024
Nothing to report.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/01/2024
Good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/01/2024
very good and beautiful hat, careful delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/01/2024
good but I can't order certain hats, stock problem
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/01/2024
First order with Traclet, very satisfactory. Well-designed site, various payment methods, deadlines respected, goods well packaged and no surprises on the items, everything is as described. We will return, that's for sure.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/01/2024
Careful and very fast shipping.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/01/2024
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/01/2024
Easy to use.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/01/2024
the navigation on the site OK
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/01/2024
Clear site and well-detailed articles
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/01/2024
Good evening, the delivery is dreadful, almost a month to receive the order, plus the delivery person did not want to come up to my apartment even though my building has an elevator. I advise you to stop working with Chronopost, they are awful. I am a person with a motor disability and I had to go pick up the package 3 km from my home by taxi when they could have left the package with the building's caretaker or at the post office at the bottom of my building.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/01/2024
I am satisfied with the order I made. I easily made my choice on the site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/01/2024
Product as described... but I would like to find a solution to feel the straps less when wearing them against the skin
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2023
Very good
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/01/2024
Very disappointed because the site offers customers choices, unfortunately unavailable products. In these cases, suggest what you actually have.
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Response from Chapellerie Traclet
Hello
Thank you for your comment.
We understand that unavailable products can be frustrating, but normally the system suggests available items; however, some sizes are unavailable, especially at the end of the season.
If you have references to verify, you can send them to us at [email protected]
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/01/2024
Excellent quality of hats and the shipping was fast. I recommend this store.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/01/2024
In line with what I expected.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/01/2024
Delighted with my 2nd order, good quality/price ratio
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/01/2024
very satisfied and a fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/01/2024
Quality caps and in careful packaging that respects the environment.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/01/2024
no problems
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/12/2023
Just a small problem with the signaling of the restocking times (resolved by email)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/01/2024
Product matching my expectations, arrived quickly and properly packaged. Good quality for this item. The navigation on the site is satisfactory.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/01/2024
The product seems to be of good quality - color lighter than in the photo (more ecru than beige), but that's not a bad thing
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/01/2024
Simple and fast navigation
Timely delivery proposed
Satisfied with this site, they are serious
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/01/2024
ITEM NOT RECEIVED TO DATE
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Response from Chapellerie Traclet
Hello
The package has been sent since January 25 under the following colissimo tracking
https://www.laposte.fr/outils/suivre-vos-envois?code=6M20341710062
We will make a complaint to the post office to do what is necessary to receive it quickly.
Please excuse us for this inconvenience beyond our control.
Currently, some platforms are slowed down due to strikes.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/01/2024
Really small
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Response from Chapellerie Traclet
Hello
If it does not fit, we can make it larger for you. What size do you wear?
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/01/2024
Nothing to report
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/01/2024
Fast shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/01/2024
It's a serious site, I bought several hats and there is no problem when hesitating about sizes.
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