Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 3, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2023
Satisfied with my purchase, good quality
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2023
Very good, with attention to respond to the customer and describe the merchandise.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2023
impeccable!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2023
Well-designed site, easy to use, fast delivery in the announced time slot, however it seems that the announced size is slightly smaller than the actual (size 58 ordered just after trying on)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2023
Product conforms to the order, very beautiful workmanship and very well packaged.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2023
conform
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/12/2023
Very good. Fast delivery. I would have liked this sailor cap to be thicker and therefore warmer.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2023
Everything impeccable
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2023
Excellent product choice even if not all sizes are available... Correct prices, fast delivery, well-packaged product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2023
Clear and well-designed site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/12/2023
Very good quality, fast and careful shipping. Thank you for the little gift in the package, it's nice. I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2023
Easy order, fast shipping, beautiful products upon arrival
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/11/2023
Nothing to complain about... fast delivery...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2023
Important choice and well-classified products. Ergonomic site.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/11/2023
Not at all compliant with the photo. Misleading photo! Very low quality for 60 euros. I do not recommend at all
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Response from Chapellerie Traclet
Hello
Thank you for indicating the issue encountered with this fur toque that we have been making for several years.
The model price in the photo is indeed the one we manufacture ourselves.
Do you want another fur or lining?
Remaining at your disposal to understand your expectations.
Best regards
TRACLET Sébastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/11/2023
Reactivity and efficiency, I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2023
Easy navigation allowing to find each product in its category. Delivery ok. My order corresponds exactly to the description.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2023
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/11/2023
I am happy with the quality!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2023
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2023
fast delivery, very well packaged hat
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2023
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2023
The hat corresponds well to the desired item
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/11/2023
Return of the order non-compliant size: very small item said to be one size
I paid to return it
Upon arrival, I was charged shipping fees for the delivery, whereas I paid for this delivery at the time of ordering
Practice that is not indicated in the T&Cs
Curious procedure
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Response from Chapellerie Traclet
Hello
The one size fits a head circumference of 55 to 58 cm.
What size do you need?
For the return shipping costs, they are indeed noted in our T&Cs
https://www.chapellerie-traclet.com/fr/content/3-conditions-generales-de-ventes
This right of withdrawal is exercised without penalty, except for return shipping costs and transport costs
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2023
Fast delivery! Conforms!! Super well packaged! Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2023
Beautiful quality
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2023
Very good advice and efficient. Very helpful.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2023
Product conforms, quick arrival, thank you for the gift
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2023
Good follow-up, fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2023
very beautiful product with a quality/price ratio exceeding my expectations.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2023
Very fast, very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2023
Always quality, that's all that needs to be said
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2023
Very good tricorn, exactly the one I was looking for
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/11/2023
A lot of difficulty navigating the site, many bugs.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2023
Very easy to find an item and make a choice
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2023
Super beautiful and warm
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/11/2023
Very satisfied.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/11/2023
very easy to use
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/11/2023
Very beautiful hat
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/11/2023
Clear and effective.
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