Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 3, 4 and 5 stars

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Acheteur Vérifié

Published on 04/12/2023 à 10h35 following a purchase from 29/11/2023

No problem

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Acheteur Vérifié

Published on 04/12/2023 à 07h58 following a purchase from 30/11/2023

Conforms to my order. Just the inner lining is much thinner than it was 10 years ago.

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Acheteur Vérifié

Published on 04/12/2023 à 07h37 following a purchase from 29/11/2023

Really very good, both for the beautifully finished product and for the delivery time. Also, very responsive after asking a question by email.

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Acheteur Vérifié

Published on 04/12/2023 à 00h17 following a purchase from 27/11/2023

Fast and careful shipping. Beautiful quality product.

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Acheteur Vérifié

Published on 03/12/2023 à 20h54 following a purchase from 30/11/2023

impeccable

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Acheteur Vérifié

Published on 03/12/2023 à 20h46 following a purchase from 29/11/2023

Fully compliant with the description.

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Acheteur Vérifié

Published on 03/12/2023 à 20h34 following a purchase from 09/11/2023

Quality product. Fits perfectly.

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Acheteur Vérifié

Published on 03/12/2023 à 20h32 following a purchase from 17/11/2023

Very good and good quality

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Acheteur Vérifié

Published on 03/12/2023 à 20h32 following a purchase from 27/11/2023

Very fast delivery, beautiful item, perfect thank you

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Acheteur Vérifié

Published on 03/12/2023 à 20h04 following a purchase from 26/11/2023

No package!!

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Response from Chapellerie Traclet Published on 03/12/2023

Hello
According to the tracking, the package could not be delivered to you on Saturday but it should be delivered to you at the beginning of this week.
Here is the tracking of your package
https://www.laposte.fr/outils/suivre-vos-envois?code=6A33569431664
The tracking has also been sent to you by email and is also available on your account.
Remaining at your disposal
Best regards
Traclet Sébastien

Acheteur Vérifié

Published on 03/12/2023 à 20h01 following a purchase from 29/11/2023

Very happy with my order.

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Acheteur Vérifié

Published on 03/12/2023 à 19h58 following a purchase from 27/11/2023

perfect

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Acheteur Vérifié

Published on 03/12/2023 à 19h58 following a purchase from 26/11/2023

Cap that matches the photo

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Acheteur Vérifié

Published on 03/12/2023 à 19h47 following a purchase from 26/11/2023

Fast and compliant shipping

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Acheteur Vérifié

Published on 03/12/2023 à 19h40 following a purchase from 28/11/2023

compliant with the photo, beautiful quality

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Acheteur Vérifié

Published on 03/12/2023 à 17h50 following a purchase from 29/11/2023

everything was perfect!

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Acheteur Vérifié

Published on 03/12/2023 à 14h35 following a purchase from 27/11/2023

item conforms to my wish

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Acheteur Vérifié

Published on 03/12/2023 à 11h17 following a purchase from 29/11/2023

Everything is perfect.

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Acheteur Vérifié

Published on 03/12/2023 à 11h08 following a purchase from 28/11/2023

Serious site. Quality items. Lots of choices.

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Acheteur Vérifié

Published on 03/12/2023 à 10h21 following a purchase from 29/11/2023

Order delivered quickly, well packaged. I will recommend this company to my acquaintances.

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Acheteur Vérifié

Published on 03/12/2023 à 10h03 following a purchase from 28/11/2023

Good. Lots of choices. Good quality/price ratio. Fast delivery

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Acheteur Vérifié

Published on 03/12/2023 à 09h01 following a purchase from 28/11/2023

The received cap does not match the photo

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Acheteur Vérifié

Published on 03/12/2023 à 08h43 following a purchase from 28/11/2023

Very satisfied with my purchase from order to delivery, everything went very well.

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Acheteur Vérifié

Published on 02/12/2023 à 21h41 following a purchase from 28/11/2023

Berets conform to their description. Comfortable. Fast and careful shipping.

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Acheteur Vérifié

Published on 02/12/2023 à 21h16 following a purchase from 24/11/2023

Very satisfied with this online store. The quality of their hats is excellent. This is not the first time I have purchased from them. There is tracking for your order. Perfect.

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Acheteur Vérifié

Published on 02/12/2023 à 20h23 following a purchase from 28/11/2023

Very good site. They managed to offer promotions on French brands that are therefore more accessible. Fast shipping. Very responsive service.

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Acheteur Vérifié

Published on 02/12/2023 à 20h12 following a purchase from 28/11/2023

Super fast delivery. The two hats are very nice, warm, and pleasant to wear.

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Acheteur Vérifié

Published on 02/12/2023 à 19h56 following a purchase from 28/11/2023

Following the receipt of my package, I notice several finishes that are not finished (the threads are not finished, glue stains and the interior padding of the clog poorly finished)
Disappointed because the person received this package as a gift and I find it disappointing given the price.

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Acheteur Vérifié

Published on 02/12/2023 à 14h51 following a purchase from 26/11/2023

The delivery was made to a different location than specified in the order. The requested pickup point was indeed proposed in the order form. With threats to return the package if it was not picked up within 4 days.

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Response from Chapellerie Traclet Published on 02/12/2023

Hello
Can you tell us the address where you went to pick up your package?
Indeed, we had the address of the pickup point
CARREFOUR MARKET
ZAC DE TOULAN
56190 AMBON
and that is indeed the address noted on the delivery address today.
Please excuse us for this inconvenience beyond our control.
Remaining at your disposal
Best regards
Traclet Sébastien

Acheteur Vérifié

Published on 02/12/2023 à 12h55 following a purchase from 27/11/2023

perfect, easy navigation on the site, delivery within the announced deadlines. Product conforms, very satisfied.

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Acheteur Vérifié

Published on 02/12/2023 à 12h03 following a purchase from 27/11/2023

high quality product, impeccable services, fair price, everything is perfect and fast too

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Acheteur Vérifié

Published on 02/12/2023 à 11h42 following a purchase from 25/11/2023

Perfect, fast delivery. Product conforms and additionally oiled for rain. Trendy look.

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Acheteur Vérifié

Published on 02/12/2023 à 11h39 following a purchase from 26/11/2023

compliant with my expectations

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Acheteur Vérifié

Published on 02/12/2023 à 11h38 following a purchase from 06/11/2023

Site that sells products from France or Europe. Bravo!

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Acheteur Vérifié

Published on 02/12/2023 à 10h51 following a purchase from 27/11/2023

Product corresponding to my expectations, well packaged, of good quality.

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Acheteur Vérifié

Published on 02/12/2023 à 09h42 following a purchase from 27/11/2023

Fast shipping, careful packaging, nothing to complain about.

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Acheteur Vérifié

Published on 02/12/2023 à 07h54 following a purchase from 28/11/2023

Very good and ultra fast

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Acheteur Vérifié

Published on 02/12/2023 à 07h15 following a purchase from 28/11/2023

Very fast shipping, careful packaging.

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Acheteur Vérifié

Published on 01/12/2023 à 22h57 following a purchase from 28/11/2023

Everything was in line with my expectations

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Acheteur Vérifié

Published on 01/12/2023 à 21h35 following a purchase from 27/11/2023

This is my first order and I am delighted with the quality of the delivery, the respect of deadlines, and finally the quality of the products. In two words, I recommend!!!

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