Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 3, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/09/2023
Super fast service, order received on time and in perfect condition
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/09/2023
Package received quickly, quality product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/09/2023
VERY HAPPY WITH THIS SITE
BEAUTIFUL ITEM AND FAST DELIVERY
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/09/2023
Thank you again to your entire team, the hat is superb, fast and careful delivery, well done!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/09/2023
Products well packaged delivered quite quickly products corresponding to my search
See efficiency in case of rain
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/09/2023
DELIVERY SERVICE I RECOMMEND VERY VERY SERIOUS
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/09/2023
The ushanka, typically Russian, and the toque are of excellent quality. The shipping was very fast and the delivery perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/09/2023
No problem, from start to finish, especially for a customer already having an account
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/09/2023
excellent work
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/09/2023
I went on the smartphone version.
The search filters are not applicable after a keyword search.
The item I received is not really the same as the one presented in the photo.
Disappointing.
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Response from Chapellerie Traclet
Hello
Thank you for your message, in the case of using the search engine, the filters cannot be used, it's true because it's not the same search system.
Finally, for the model received, please send us a photo at [email protected] to verify that the model sent is indeed the correct one.
Did you check the reference if it is indeed the same?
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/09/2023
Very nice hat and good quality, the shipment is great, well packaged, no false notes.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/09/2023
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/09/2023
Fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/09/2023
Nice purchase and careful and fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/09/2023
Easy navigation. Delivery as expected and on time.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/09/2023
And give your opinion
Fast delivery, well packaged and the product meets all requirements
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/09/2023
Good product and excellent delivery tracking.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/08/2023
Disappointed
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Response from Chapellerie Traclet
Hello
Can you tell us more about the issue encountered with your Brixton hat order?
Did you not receive the correct model or is the quality of service not up to par?
If it is a comment on the product, please indicate it on the product itself.
Indeed, we offer a variety of hats with qualities according to everyone's needs.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/09/2023
Quality product, top packaging + fast shipping, so see you next time. Good continuation, thank you.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/09/2023
Easy site - superb products - fast delivery - very well packaged product.
Perfectly satisfactory
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/09/2023
After efficient navigation on the site, the Traclet house acted quickly for the sending of my headgear; I am very satisfied with it, to the point that I am considering a second one for my secondary residence.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/09/2023
Magnificent!
I can't wait to buy an additional one to start a collection!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/09/2023
Everything is ok
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/09/2023
Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/09/2023
compliant with the description very good I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/09/2023
The Miki that I ordered are of very good quality and completely correspond to what I am looking for. I recommend. Thank you.
Perfect delivery and on time.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/09/2023
your item:
https://www.chapellerie-traclet.com/fr/accessoires/407-entreometrique.html#:~:text=Entreometrique-,This%20is%20the%20essential%20accessory%20for%20a%20hatmaker%20to,%20a%20hat,%20cap%20or%20beret
is available in different sizes. It would be good to add a size choice to meet the customer's needs. I based my purchase on the measurements from the illustration. If I had known about the different sizes, I would have bought two items.
In summary:
- disappointing sales experience because the item received does not match the measurements in the photo and does not meet my needs.
- missed sales because potential customers do not know that you offer items in different sizes.
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Response from Chapellerie Traclet
Hello
Thank you for your comment.
To respond to your message, normally this Entreometrique model is in a classic size of about 55 to 62 cm. As indicated in my email, our manufacturer does not always deliver the same product exactly. That is why we did not put a size but only proposed two models, the links of which are below
https://www.chapellerie-traclet.com/fr/accessoires/407-entreometrique.html
https://www.chapellerie-traclet.com/fr/accessoires/17598-entreometrique-57-70-cm.html
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/09/2023
It's clear and precise
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/09/2023
Very good, as always, thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/09/2023
Fast delivery. Product conforms to the photo. Good quality price ratio. Very nice style.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/09/2023
Perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/09/2023
Very long,
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/09/2023
Easy, impeccable
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/09/2023
Fast delivery!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/09/2023
Fast Efficient Honest +++
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/09/2023
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/09/2023
a good choice, hairstyles that are not found everywhere, like the colonial helmet.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/09/2023
The hat is great!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/09/2023
Clear and practical site. Thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/09/2023
Wide choice and feeling of a serious merchant. Speed of delivery. Trust because last time, the size did not fit and the exchange was made without problems
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