Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Product received not conforming to the description of the ordered product. Nevertheless, return shipping costs are at our expense
Very disappointing
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Response from Chapellerie Traclet
Hello
Yes, there is information that we will add to better explain the double cork colonial hat.
Ten years ago, our manufacturer made this model entirely lined with cork, but since then he has stopped production partly because during manufacturing the cork broke and thus the hat was unsellable.
But above all, the cork after a few months of use due to temperature changes broke and became without cork lining.
However, the model has continued but without this complete lining and simply with the band added to the inside of the hat to adjust the size and improve ventilation.
This differentiates it from the classic straw colonial hat.
Finally, if you want a classic colonial hat made like in Vietnam, we still have the authentic model that we have been offering for several years and which has not changed:
https://www.chapellerie-traclet.com/fr/chapeaux-speciaux-style/5383-casque-colonial-francais-kaki-traclet.html
Remaining at your disposal to find a solution to meet your request.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/07/2023
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/07/2023
All good: the hat, the service, the delivery ...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/07/2023
I have been ordering for many years and have always been satisfied with the quality of the products and the delivery packaging
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/07/2023
Very beautiful hat, conforms to tradition!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/07/2023
Choice, fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/07/2023
Clear information, details on the products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/07/2023
The site is very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/06/2023
When I ordered, the hat was available in about 3 weeks. The deadline was respected within a few days. The customer service I contacted several times for updates responded quickly each time.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/06/2023
Good quality products. Large selection.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/07/2023
rasconforme a
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/07/2023
Clear and well-designed site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/07/2023
Totally satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/07/2023
Perfect packaging
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/07/2023
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/07/2023
t.b.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/07/2023
Quality products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/07/2023
Very happy with my purchase and the responsiveness of Tractel's customer service regarding the delays of Colissimo
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/07/2023
Choice and always a bit more research for those +60 or xl .. In the low prices it's 57 or 59 most often. Too bad!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/07/2023
I am very satisfied with the items I ordered from you. The navigation on the site is simple. The delivery was made within the announced time. The quality of your caps is excellent.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/07/2023
"Good but can do better!" The site is well designed, clear and easy to navigate. The offer is diversified, and it's enjoyable to search there.
However, a few points temper this good first impression:
spelling mistakes that would make a middle school student blush on the site and deserve thorough correction, the delivery announced in 24 to 72 hours took 5 days (it's a detail but accumulated with the rest, it undermines trust in the brand), the ordered product arrived defective (badly sewn strap that detached after 2 minutes), the telephone reception regarding the product return was surreal as my interlocutor seemed indifferent. Finally, and this is where my misunderstanding lies, we are dealing with rather high prices which leads to high expectations partially disappointed by reality.
Last disappointing detail: the fact that the return is at the customer's expense while it is free on many sites, whereas depending on the brand and the product the size may not fit.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/07/2023
I had sent an email to find out where the delivery was (the item was not available immediately), and I was surprised to receive a response in less than 24 hours, I did not expect that.
The received item is impeccable
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/07/2023
Everything is perfect! I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/07/2023
Very good nothing to say to recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/07/2023
Reliable site. Good service and merchandise just as ordered.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/07/2023
Site where it is easy to navigate and see the specifics of the products well.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/06/2023
Impeccable service and quality items
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/07/2023
Good product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/07/2023
Fast. Free home delivery. Excellent service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/07/2023
I discovered the TRACLET site and appreciated the presentation, especially the approach of hats made in France.
My straw hat is very nice with beautiful craftsmanship. The delivery was very fast and the product very well packaged, which is very important for a hat
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/07/2023
Intuitive, fast, and well presented
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/07/2023
Excellent
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/07/2023
Product as described
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/07/2023
superb hat
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/07/2023
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/07/2023
Beautifully crafted hat and careful packaging
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/07/2023
fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/07/2023
Very nice quality, the item arrived well packaged and quickly. Impeccable service, careful and attentive. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/07/2023
Very happy with my beret. A beautiful classic Basque beret, very well finished. Comfortable to wear. Adds a different touch compared to my flat caps. Thank you Traclet for the fast shipping!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/07/2023
Delivery is fine otherwise
Varnished clog glue not dry
Strap stained
Strap fixed with staples that go through the clog so had to cut them to be able to wear them 80 euros for being unhappy
Phone service told me I will contact you back never received an email or anything from them to avoid
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Response from Chapellerie Traclet
Hello
Thank you for checking your emails because I did respond to you again this morning to give you the dimensions of the spikes to fix the soles.
Finally, for the varnish, it may not have finished drying due to the high heat of recent days.
As agreed, please
Send us a photo by email if there is an issue.
The email this morning was sent at 9:38 am.
If you do not receive them, you can reach us at 0477714058.
Remaining at your disposal
Best regards
Traclet Sébastien
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