Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 3, 4 and 5 stars

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Acheteur Vérifié

Published on 02/02/2023 à 15h18 following a purchase from 21/01/2023

Great

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Acheteur Vérifié

Published on 02/02/2023 à 09h29 following a purchase from 26/01/2023

I followed the size recommendations for a cap, but I should have probably taken my size. What bothers me is that I have to pay for the return of said headgear... we'll see how the refund is handled...

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Acheteur Vérifié

Published on 01/02/2023 à 20h34 following a purchase from 21/01/2023

I received the order well, thank you. But I did not expect to have 32.80 CHF for delivery. Big disappointment also on the parts supposed to cover the ears; at the front there is an open space that lets in air, it is very uncomfortable. I will need to call a craftsman to remedy this problem. Otherwise, the product is of good quality. The site seems incompatible with Firefox, I had to finish the order by phone and email.

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Acheteur Vérifié

Published on 01/02/2023 à 16h18 following a purchase from 27/01/2023

Listening, great information, remarkable order tracking. To summarize "Hat". I recommend this company located in ROANNE. Thank you.

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Acheteur Vérifié

Published on 01/02/2023 à 09h07 following a purchase from 25/01/2023

The product search results on the site do not seem complete (difference between search bar results and filter search). Apart from that, the site is very pleasant, the delivery is very good (product well packaged) and within very good deadlines.

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Acheteur Vérifié

Published on 01/02/2023 à 08h34 following a purchase from 21/01/2023

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Acheteur Vérifié

Published on 01/02/2023 à 06h56 following a purchase from 25/01/2023

Very poor quality

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Response from Chapellerie Traclet Published on 01/02/2023

Hello
In case the product does not fit; it is of course possible to return it for an exchange or refund.
Can you tell us the issue with the tribe cap?
The improvements you wish for?
Sincerely
Traclet Sébastien

Acheteur Vérifié

Published on 01/02/2023 à 05h39 following a purchase from 24/01/2023

Always very fast.

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Acheteur Vérifié

Published on 31/01/2023 à 21h56 following a purchase from 06/12/2022

Well-designed site, with useful information (email, phone contact..) Possibility to narrow down your search (size, price, men, women, materials...)

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Acheteur Vérifié

Published on 31/01/2023 à 21h09 following a purchase from 11/01/2023

This is my fourth purchase, no difficulty finding what I want, no issues paying for my order; a real pleasure to shop at Traclet Chapellerie.

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Acheteur Vérifié

Published on 31/01/2023 à 20h05 following a purchase from 24/01/2023

I have been a customer of TRACLET establishments for some time now... And I have always been satisfied with the attention and care given during my orders.

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Acheteur Vérifié

Published on 31/01/2023 à 17h36 following a purchase from 16/01/2023

Easy navigation on the site. I do ask to be notified when there is a restock of missing items, but so far I have never received an email to inform me of their new availability.

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Acheteur Vérifié

Published on 31/01/2023 à 16h27 following a purchase from 26/01/2023

Very good service and fast. Large and very varied complete choice.

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Acheteur Vérifié

Published on 31/01/2023 à 09h59 following a purchase from 21/01/2023

good

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Acheteur Vérifié

Published on 31/01/2023 à 09h44 following a purchase from 24/01/2023

Perfect for customer service and delivery.

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Acheteur Vérifié

Published on 31/01/2023 à 09h04 following a purchase from 05/01/2023

Navigation on the site is good.. a lot of choices.. however the delivery time of 3 weeks is way too long maybe you were out of stock on this item. Very good packaging. And quality item

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Acheteur Vérifié

Published on 31/01/2023 à 05h53 following a purchase from 17/01/2023

Impeccable service.

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Acheteur Vérifié

Published on 31/01/2023 à 01h43 following a purchase from 27/11/2022

Easy navigation.

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Acheteur Vérifié

Published on 31/01/2023 à 01h33 following a purchase from 24/01/2023

Good quality cap. The product keeps your head warm. I recommend this seller. Fast shipping, what more could you ask for?

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Acheteur Vérifié

Published on 30/01/2023 à 22h37 following a purchase from 25/01/2023

Very good.

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Acheteur Vérifié

Published on 30/01/2023 à 21h32 following a purchase from 24/01/2023

Hello, I am very satisfied with this site, it has very affordable prices.

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Acheteur Vérifié

Published on 30/01/2023 à 21h23 following a purchase from 25/01/2023

Order arrived quickly. Very good quality items.

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Acheteur Vérifié

Published on 30/01/2023 à 20h26 following a purchase from 24/01/2023

Very good products.

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Acheteur Vérifié

Published on 30/01/2023 à 17h39 following a purchase from 26/01/2023

Long-time customer, services always impeccable. They respond quickly to phone calls when you want information. Fast and careful shipping. I recommend Traclet hat shop with my eyes closed.

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Acheteur Vérifié

Published on 30/01/2023 à 14h22 following a purchase from 21/01/2023

Order delivered on time. Very well packaged. Perfect.

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Acheteur Vérifié

Published on 30/01/2023 à 14h02 following a purchase from 27/01/2023

Fast delivery and great advice before the purchase, I recommend.

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Acheteur Vérifié

Published on 30/01/2023 à 13h30 following a purchase from 25/01/2023

It's exactly the color I wanted.

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Acheteur Vérifié

Published on 30/01/2023 à 12h03 following a purchase from 24/01/2023

very good. Perfect.

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Acheteur Vérifié

Published on 30/01/2023 à 08h16 following a purchase from 25/01/2023

Fast shipping, product as described.

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Acheteur Vérifié

Published on 29/01/2023 à 22h30 following a purchase from 23/01/2023

I am generally satisfied with the site and the fast shipping of the cap.

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Acheteur Vérifié

Published on 29/01/2023 à 22h01 following a purchase from 25/01/2023

Very easy order to place, good explanations on the available models, I am waiting for delivery for a final opinion.

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Acheteur Vérifié

Published on 29/01/2023 à 21h01 following a purchase from 22/01/2023

good value for money.

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Acheteur Vérifié

Published on 29/01/2023 à 17h02 following a purchase from 25/01/2023

Serious company, very professional, Thank you.

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Acheteur Vérifié

Published on 29/01/2023 à 15h36 following a purchase from 09/01/2023

Fast and careful shipping.

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Acheteur Vérifié

Published on 29/01/2023 à 14h45 following a purchase from 25/01/2023

Very good !!!!!!

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Acheteur Vérifié

Published on 29/01/2023 à 14h41 following a purchase from 25/01/2023

Nothing to say; everything is perfect.

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Acheteur Vérifié

Published on 29/01/2023 à 13h32 following a purchase from 23/01/2023

The hat corresponds to our request: size, color, quality for a normal price for such a product.

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Acheteur Vérifié

Published on 29/01/2023 à 13h26 following a purchase from 25/01/2023

Perfect, very good quality, made in France!

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Acheteur Vérifié

Published on 29/01/2023 à 08h56 following a purchase from 12/12/2022

No issues in the ordering process

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Acheteur Vérifié

Published on 28/01/2023 à 22h29 following a purchase from 24/01/2023

Very good. Fast and careful shipping. Product perfectly conforms to the order. Very nice set and of very good quality.

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