Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 3, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/12/2022
Product in line with my expectations and of quality
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/12/2022
An order of 2 items without communication. We wait, we wait, and one day we notice that the product is out of stock. We contact them because they do not keep you informed, no! The items arrive... Finally, there is only one product out of the 2, and still no communication. We call. "Oh oops, I will check". Another item out of stock. Damn, when I ordered everything was available though. Refund made without offering another solution beforehand, 24 hours before Christmas, great, it was a gift obviously. A proposal arrives, a similar item but more expensive and express shipping costs waived. Well, thank goodness, I paid shipping costs on my initial order with 2 items and I only received one! In short, no commercial gesture, I do not recommend even if, once everything received and everything offered, the person is delighted!
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Response from Chapellerie Traclet
Hello, please excuse us if we had a communication issue. The information about one of the out-of-stock issues was indicated during the order as well as by email. Shipped: Armada Levell 19/12/2022 18:02:17. Awaiting restocking: 08/12/2022 10:28:37. Payment accepted: 08/12/2022 10:28:37. Following your message, we proposed a similar model in stock and we covered the express shipping cost of 12 euros. We are sorry that this could not satisfy you; fortunately, the person who received the items was satisfied. Again, sorry for this inconvenience. If we could have delivered the out-of-stock product, we would have done so gladly, but we could no longer receive it quickly. Best wishes for 2023; Remaining at your disposal. Best regards, Traclet Sebastien.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/12/2022
clear site, easy to access.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/01/2023
Efficient house selling quality products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2022
Items conform to the description, very fast delivery. Well done
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/01/2023
Very nice and received quickly
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/01/2023
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/01/2023
very satisfied, I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/12/2022
Very efficient site and merchant.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/01/2023
Conforms to my order, no surprises
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/01/2023
Good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2023
Everything was perfect.
I am very satisfied with my purchase.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/01/2023
The size is not very respected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/01/2023
satisfactory set
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/01/2023
Super good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2023
Very good, impeccable service, careful and attentive. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2023
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2023
Delivery on time as announced, quality hat, advice by phone and YouTube video from the shop. I recommend without hesitation.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/12/2022
Fast delivery and good quality packaging. The site is not very user-friendly. It quickly becomes apparent that the requested filters are not applied! As a result, it's a bit of a hassle to find what we really want. Prices are within the norm. A bit expensive, but with enough searching, you can find cheap hats. However, I have never received a discount code.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2023
Very pretty hat, nice color
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2023
Super hat fits perfectly
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2023
Quality items, (very) fast and careful shipping, it's perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2022
Very fast delivery even after a return due to size.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2023
Very pleasant site to discover. Quality products, I like to know their origin.
Delivery: No issues
I recommend!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/12/2022
The product is great, good value for money. But very little information about the delivery was communicated; I was left without news for nearly 2 weeks before having to fish for information to know what was happening. The exchange was complicated, but the product eventually arrived, well packaged and in line with my expectations.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/12/2022
Conforms to the description and even better than in the photo. Fast delivery. Very satisfied. I recommend without any problem.
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Response from Chapellerie Traclet
thank you very much for your message.
remaining at your disposal
sincerely
Traclet sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/12/2022
The site is pleasant, the proposed products are interesting. The after-sales service seems efficient.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/12/2022
Superrrrrrrrrn.
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Response from Chapellerie Traclet
Thank you for your message
Best wishes 2023
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/12/2022
Very reliable site, delivery on time and item meets my expectations
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/11/2022
Order placed on 15/11/22, received on 04/01/23. Announced delay 2 to 3 weeks... I sent a message twice, the Traclet house never bothered to respond.
Moreover, the item has no label, neither the manufacturer's name nor washing instructions. I am absolutely convinced that there was one, there is a trace and moreover there was a piece of thread that was used to attach this label!!!
The worst part is that when this label was removed, there was a little unfortunate scissor cut.
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Response from Chapellerie Traclet
Hello
please excuse us for these inconveniences. Our manufacturer had a significant delay in the production of goretex hats and we tried to send it to you as quickly as possible after Christmas. Regarding the label, normally there is indeed a label attached to a plastic thread detailing the care characteristics of the goretex.
As for the emails, we received one to which we replied that the hat should be shipped for reception at the beginning of January.
For these reasons, please find attached a gift voucher of 20 euros.
code: N5JD1DCX (unique code)
remaining at your disposal
sincerely
Traclet sebastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2022
good quality
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/01/2023
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2022
A lot of choices. Quick response when sending messages. Fast delivery and very well packaged
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/12/2022
very happy
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/12/2022
clear site with multiple payment options and fast shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2022
Fast delivery. Quality hat, as described. I will order other products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2022
I’m very happy it is exactly what I wanted
Thank you very much!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/11/2022
Very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2022
perfect size, impeccable quality
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/12/2022
Only 3 stars because my order placed on 20/12, which was supposed to be delivered in 24 to 48 hours (planned as a Christmas gift), was delivered on 26/12 and at a pickup point much further away than the one selected!!! Failed Christmas gift... Thank you Traclet!
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