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Rating: 4 out of 5
Good
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2, 3, 4 and 5 stars
Reset filtersA
Rating: 4 out of 5
Impeccable
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A
Rating: 3 out of 5
Hello, Regarding the product, nothing to say, it is very good. However, regarding customer service, there are points to review, namely: - I would have liked to be informed by email that the product I ordered was being restocked, and that I was given an approximate delivery date. Instead, I was left without news, wondering if I would receive my order before Christmas. - Not having any news, I called the company, and I spoke to someone who was borderline polite who told me that I shouldn't have called, but that I should send an email. Where is the Customer Service?
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A
Rating: 4 out of 5
Many sizes missing: too bad!
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A
Rating: 4 out of 5
I am generally happy with my order, but one of the berets ordered is not Made in France and seems of lower quality... and this was not specified on the site. Otherwise, the other 3 are perfect, the quality and fit of the berets are very good.
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A
Rating: 5 out of 5
Cap not yet given, but will surely please. That's for sure!!
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A
Rating: 5 out of 5
Thank you
for the very beautiful hats
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for the very beautiful hats
A
Rating: 4 out of 5
Too bad the ordered hat was not in a box that could be placed in the mailbox. Fortunately, I was home when the mail carrier rang the bell. I had chosen the colissimo delivery without signature, since this hat could fit in the mailbox.
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A
Rating: 5 out of 5
Phone contact before ordering to confirm sizes and model. Very professional.
Easy order, fast delivery.
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Easy order, fast delivery.
A
Rating: 5 out of 5
Arrived on time, of good quality and fits perfectly.
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A
Rating: 5 out of 5
Perfect
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A
Rating: 4 out of 5
Satisfied
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A
Rating: 5 out of 5
Very beautiful hat
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A
Rating: 5 out of 5
This order was not in stock, requested delay 12 days, received 1 month after the order. No matter, impeccable delivery and very good quality product like the previous ones.
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A
Rating: 5 out of 5
Always excellent service and performance for this third item ordered and received very quickly. Serious seller in every respect. To recommend.
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A
Rating: 5 out of 5
item matching my expectations, I am very satisfied.
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A
Rating: 4 out of 5
Quality items
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A
Rating: 4 out of 5
Stetson hat received quickly and as described. The only disappointment is that I thought it would be delivered in a storage box so I could store it when not in use. Hence my one star less.
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A
Rating: 5 out of 5
Very clear site, order sent quickly in a sturdy package. Item perfectly meets my expectations.
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A
Rating: 3 out of 5
Disappointed that there is no sewn label inside the berets with your company's name
that would signify 'made in France'
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that would signify 'made in France'
A
Rating: 5 out of 5
Very accessible site.
I quickly found what I was looking for.
The package was delivered in 48 hours.
Good.
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I quickly found what I was looking for.
The package was delivered in 48 hours.
Good.
A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
So far everything is fine. Congratulations on the assured follow-up
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A
Rating: 4 out of 5
Since it's a gift, I hope it will be fine; in any case, it's exactly what I was looking for.
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A
Rating: 5 out of 5
Very beautiful product, with very fast delivery.
With Traclet... you are satisfied
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With Traclet... you are satisfied
A
Rating: 5 out of 5
Very happy with my purchases. Delivery as expected.
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A
Rating: 5 out of 5
Very fast. The quality is always there.
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A
Rating: 5 out of 5
The size is custom, I took a 58. The quality of the finish is impeccable.
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A
Rating: 5 out of 5
it's amazing what you can find there
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A
Rating: 5 out of 5
Purchase of a chapka. Quality item. Deadlines respected. I recommend.
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A
Rating: 5 out of 5
Fast delivery, good packaging and quality product.
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A
Rating: 5 out of 5
Precise and practical site.
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A
Rating: 5 out of 5
Great choice, easy, ultra-fast order, top-notch delivery, very very happy with my hat
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A
Rating: 5 out of 5
Very responsive. Fast delivery
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A
Rating: 5 out of 5
Quality products, very fast shipping
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A
Rating: 5 out of 5
Impeccable
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A
Rating: 5 out of 5
Very very we are very satisfied with our purchases.
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A
Rating: 5 out of 5
Good description of the hat
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A
Rating: 2 out of 5
The cap is too small .. I need a 57 instead of a 56. And I can't reach anyone..??
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Response from Chapellerie Traclet
Hello
It is certainly possible to make an exchange, here is the procedure to do it directly on the site
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Otherwise, we can be reached at 0477714058.
There is an answering machine if we are already with clients.
Remaining at your disposal
Best regards
Traclet Sebastien
It is certainly possible to make an exchange, here is the procedure to do it directly on the site
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Otherwise, we can be reached at 0477714058.
There is an answering machine if we are already with clients.
Remaining at your disposal
Best regards
Traclet Sebastien
A
Rating: 5 out of 5
Very clear site, fast service and delivery!
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