Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 3, 4 and 5 stars

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Acheteur Vérifié

Published on 08/09/2022 à 19h39 following a purchase from 05/09/2022

Very fast delivery. Very satisfied with the quality of the service

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Acheteur Vérifié

Published on 08/09/2022 à 15h51 following a purchase from 02/09/2022

Very explicit site

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Acheteur Vérifié

Published on 08/09/2022 à 15h11 following a purchase from 03/09/2022

Very good

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Acheteur Vérifié

Published on 08/09/2022 à 11h06 following a purchase from 31/08/2022

The cap is beautiful. It was supposedly sold as being linen. In fact, it is cotton, as marked on the labels. And it is not a Hatteras.

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Acheteur Vérifié

Published on 07/09/2022 à 21h15 following a purchase from 30/08/2022

I found the site pleasant to browse

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Acheteur Vérifié

Published on 07/09/2022 à 07h43 following a purchase from 31/08/2022

Fast service, careful packaging

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Acheteur Vérifié

Published on 06/09/2022 à 21h48 following a purchase from 27/08/2022

very good

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Acheteur Vérifié

Published on 06/09/2022 à 21h15 following a purchase from 31/08/2022

Way too big too wide: the headband and the rose.
I'm keeping that for my car

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Response from Chapellerie Traclet Published on 07/09/2022

Hello
The headband has an adjustment scratch to fit it to the desired size. For the height of the headband, we can modify it according to your choice.
Best regards
Traclet Sébastien

Acheteur Vérifié

Published on 06/09/2022 à 18h01 following a purchase from 12/08/2022

site well readable. large choice. order without problems

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Acheteur Vérifié

Published on 06/09/2022 à 08h43 following a purchase from 20/08/2022

good

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Acheteur Vérifié

Published on 06/09/2022 à 06h38 following a purchase from 20/08/2022

Fast service

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Acheteur Vérifié

Published on 05/09/2022 à 22h15 following a purchase from 30/08/2022

Nothing to report. Product corresponds to my expectations. Top delivery

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Acheteur Vérifié

Published on 05/09/2022 à 16h44 following a purchase from 01/09/2022

Nothing to report

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Acheteur Vérifié

Published on 05/09/2022 à 13h48 following a purchase from 01/09/2022

The hat is still of great quality!

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Acheteur Vérifié

Published on 05/09/2022 à 11h50 following a purchase from 26/08/2022

VERY GOOD

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Acheteur Vérifié

Published on 05/09/2022 à 06h30 following a purchase from 26/08/2022

Product compliant.

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Acheteur Vérifié

Published on 04/09/2022 à 22h14 following a purchase from 02/08/2022

Easy access site. Easy order and quick reception

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Acheteur Vérifié

Published on 04/09/2022 à 22h05 following a purchase from 28/08/2022

Super hat and super quality!

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Acheteur Vérifié

Published on 04/09/2022 à 21h39 following a purchase from 29/08/2022

Well-made site

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Acheteur Vérifié

Published on 04/09/2022 à 21h07 following a purchase from 28/08/2022

Very happy with the service, the people are easily reachable which is exceptional for online sales sites and the exchange was quick within 48 hours (size problem that I underestimated). Thank you again and well done

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Acheteur Vérifié

Published on 04/09/2022 à 16h50 following a purchase from 29/08/2022

The hat intended for my son fits him very well, perfectly covers the neck, very nice model.

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Acheteur Vérifié

Published on 04/09/2022 à 15h58 following a purchase from 13/08/2022

A service and advice of great quality

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Acheteur Vérifié

Published on 04/09/2022 à 13h48 following a purchase from 31/08/2022

Very good telephone reception, professional information given, quick parcel dispatch: THANK YOU AND WELL DONE

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Acheteur Vérifié

Published on 04/09/2022 à 11h19 following a purchase from 18/08/2022

Excellent hat shop. Quick dispatch

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Acheteur Vérifié

Published on 03/09/2022 à 16h20 following a purchase from 30/08/2022

Easy navigation to order, quick processing and delivery time.

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Acheteur Vérifié

Published on 03/09/2022 à 16h08 following a purchase from 29/08/2022

Quick and compliant delivery

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Acheteur Vérifié

Published on 03/09/2022 à 15h00 following a purchase from 25/08/2022

Excellent very professional site, quick delivery and very good quality item

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Acheteur Vérifié

Published on 03/09/2022 à 14h40 following a purchase from 27/08/2022

This is not the right order that I ordered, I request a return

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Response from Chapellerie Traclet Published on 03/09/2022

Hello
Please excuse us if we made a model error.
As indicated this morning by email, please send us a photo of the received model by email so that we can send you the correct model on Monday.
Remaining at your disposal
Best regards
Traclet Sébastien

Acheteur Vérifié

Published on 03/09/2022 à 12h03 following a purchase from 29/08/2022

Nothing to report. From order to delivery and product quality. Perfect

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Acheteur Vérifié

Published on 02/09/2022 à 18h33 following a purchase from 29/08/2022

very satisfied with the order delivery within the announced time

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Acheteur Vérifié

Published on 02/09/2022 à 17h41 following a purchase from 29/08/2022

My order was well delivered and the cap meets my expectations. Very good product. Thank you

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Acheteur Vérifié

Published on 02/09/2022 à 15h42 following a purchase from 29/08/2022

Easy order. High quality products. Careful packaging. Timely delivery

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Acheteur Vérifié

Published on 02/09/2022 à 15h09 following a purchase from 17/08/2022

Very satisfied in every way. Quality navy cap.

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Acheteur Vérifié

Published on 02/09/2022 à 11h03 following a purchase from 25/08/2022

Excellent site, offering many items of very good quality. Quick and efficient order processing. Perfect.

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Acheteur Vérifié

Published on 01/09/2022 à 22h14 following a purchase from 25/08/2022

Product compliant with the description, quick delivery. Thank you

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Acheteur Vérifié

Published on 01/09/2022 à 16h51 following a purchase from 23/08/2022

Woodworm hole in the wood, deplorable leather finish, missing staples on the heel leather, after two days of wearing the clogs the soles came off. I advise you to do a quality check before sending a product. Stay a neighborhood hat maker: do not venture into e-commerce if you do not have the skills. Ultimately, I ordered new clogs from a French clog maker, impeccable quality at €55. If for you French know-how means something: do a quality check on the products you sell.

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Response from Chapellerie Traclet Published on 02/09/2022

Hello
thank you for your comment.
Can you send us a photo of the issues encountered?
Indeed, the model is made of leather, we do not see any possibility of a woodworm hole in the wood. Moreover, if there is a finishing issue, it is preferable to indicate it to us before use in order to proceed with an exchange.
You mention a French clog maker, if you have their contact details we would be interested because our clog maker is in our Roanne region but we are open to working with other French artisans.
Remaining at your disposal.
Best regards
Traclet sebastien

Acheteur Vérifié

Published on 01/09/2022 à 16h38 following a purchase from 28/08/2022

Careful packaging. Quick delivery.

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Acheteur Vérifié

Published on 01/09/2022 à 16h11 following a purchase from 28/08/2022

Very easy navigation on the site, hat well described. Received 48 hours later well packaged. The quality is very nice.

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Acheteur Vérifié

Published on 01/09/2022 à 16h05 following a purchase from 27/08/2022

Good packaging and in accordance with the announcement.

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Acheteur Vérifié

Published on 01/09/2022 à 14h51 following a purchase from 29/08/2022

Order arrived very quickly in 2 days! Hat size perfect +1. In line with my expectations. Hat!!!

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