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Rating: 5 out of 5
compliant product
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2, 3, 4 and 5 stars
Reset filtersD
Rating: 5 out of 5
Good contacts with the hat shop before buying. Satisfied with the bucket hat that protects well from the sun. Durability to be seen in use. Giving feedback after a few months of use would be more interesting.
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C
Rating: 1 out of 5
I will be completely honest, the hat itself is beautiful but the after-sales service has been terrible. I sent so many messages for my delivery to be made. The waiting time was not respected. To say during the purchase that we would have the order within 40 days, which was not the case. I waited more than 60 days to receive my order. At one point, I thought this online store was a scam.
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Response from Chapellerie Traclet
Hello, it's true that a Pharrell hat in red in size 62 cm is not easy to find, we are one of the last hat makers to offer this service. We understand your impatience to receive this unique hat. However, the master hat maker who makes it is the only one crafting it and on this model, it is completely molded by hand, especially since size 62 cm is a less common size. Despite this very negative note, we hope the hat gives you complete satisfaction. Best regards, Traclet Sebastien, Hat Maker.
J
Rating: 5 out of 5
fully satisfied with the 2 hats received and the service.
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C
Rating: 5 out of 5
Superb cap
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J
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Fast shipping of the order and the product meets my expectations.
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C
Rating: 5 out of 5
Very satisfied with the quality of the men's colonial helmet as well as the careful packaging and the speed of delivery.
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M
Rating: 5 out of 5
Nothing to report
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G
Rating: 5 out of 5
Excellent seller
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A
Rating: 5 out of 5
Just as I imagined, thank you!
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C
Rating: 5 out of 5
Very good products! fast delivery!
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M
Rating: 5 out of 5
Well, well leave my necklace I like it thank you
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J
Rating: 5 out of 5
Package received very quickly
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F
Rating: 5 out of 5
Hat conforms to the description. Very practical for protecting from the sun.
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P
Rating: 5 out of 5
I am delighted with my order, the hat is of very good quality and beautiful
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Q
Rating: 5 out of 5
Very good quality hat, very well packaged delivery.
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F
Rating: 5 out of 5
Product conforms to what was expected. Very fast delivery.
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J
Rating: 5 out of 5
Very good quality cap, linen and cotton and lightweight.
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C
Rating: 5 out of 5
Delivery on time and quality of the hats is on point
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R
Rating: 5 out of 5
Good quality....
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B
Rating: 5 out of 5
This is my 2nd order I am still very satisfied with my purchase
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E
Rating: 5 out of 5
Good
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D
Rating: 5 out of 5
Good product as announced and to size I hope it will be as sturdy as beautiful
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L
Rating: 5 out of 5
Very good, I didn't have tracking, I called and was directed. Very very good quality product, it was worth the wait!
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O
Rating: 5 out of 5
Perfect! Thank you!
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M
Rating: 5 out of 5
The site is well made, fast delivery and the hat well packaged. Lots of choices and prices that seem reasonable. What more can we hope for?
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D
Rating: 5 out of 5
Products of very good quality. Very satisfied thank you
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M
Rating: 5 out of 5
I have been a customer for several years and I recommend you to my friends for the quality of your products.
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M
Rating: 5 out of 5
Beautiful hat, fast delivery... Perfect!
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M
Rating: 5 out of 5
Very nice hat, beautiful quality
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N
Rating: 5 out of 5
Very satisfied with my purchase on a very serious site Thank you
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B
Rating: 5 out of 5
Very good service Very good product
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J
Rating: 5 out of 5
Very good site. Many models to choose from. The new arrivals are well highlighted.
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P
Rating: 5 out of 5
perfect AAAA++++
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Response from Chapellerie Traclet
Hello Pascal,
We sincerely thank you for your flattering evaluation of our site "Chapellerie Traclet". We are delighted to see that you are satisfied with your experience and remain at your disposal for any questions or future needs. Your satisfaction is our priority!
Best regards,
The Chapellerie Traclet team
We sincerely thank you for your flattering evaluation of our site "Chapellerie Traclet". We are delighted to see that you are satisfied with your experience and remain at your disposal for any questions or future needs. Your satisfaction is our priority!
Best regards,
The Chapellerie Traclet team
H
Rating: 5 out of 5
Very good experience and good service
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Response from Chapellerie Traclet
Dear Hamza,
We sincerely thank you for your flattering comment and are delighted to learn that you had a very good experience with us. Your satisfaction is our priority, and we strive to offer you the best possible service. We look forward to welcoming you again in our store!
Best regards,
The Chapellerie Traclet team
We sincerely thank you for your flattering comment and are delighted to learn that you had a very good experience with us. Your satisfaction is our priority, and we strive to offer you the best possible service. We look forward to welcoming you again in our store!
Best regards,
The Chapellerie Traclet team
P
Rating: 5 out of 5
Colonial helmet beyond my expectations. Well made, comfortable and generously packaged at a very reasonable price. I am completely satisfied and I congratulate you.
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Response from Chapellerie Traclet
Dear Philippe,
We sincerely thank you for your flattering review and your rating of 5/5. We are delighted to learn that the colonial helmet exceeded your expectations in terms of quality and comfort. Your satisfaction is our greatest reward, and your praise encourages us to continue our commitment to excellence. We look forward to seeing you on our site!
Best regards,
The Chapellerie Traclet team
We sincerely thank you for your flattering review and your rating of 5/5. We are delighted to learn that the colonial helmet exceeded your expectations in terms of quality and comfort. Your satisfaction is our greatest reward, and your praise encourages us to continue our commitment to excellence. We look forward to seeing you on our site!
Best regards,
The Chapellerie Traclet team
F
Rating: 5 out of 5
Good product and serious delivery My Auvergnat is magnificent
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Response from Chapellerie Traclet
Hello Frédéric,
Thank you very much for your positive review! We are delighted to learn that you are satisfied with your hat and that you like your Auvergnat so much. Your satisfaction is our priority, and we hope to see you again soon on our site.
Best regards,
The Chapellerie Traclet team
Thank you very much for your positive review! We are delighted to learn that you are satisfied with your hat and that you like your Auvergnat so much. Your satisfaction is our priority, and we hope to see you again soon on our site.
Best regards,
The Chapellerie Traclet team
D
Rating: 5 out of 5
Very good overall
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Response from Chapellerie Traclet
Hello Denis,
A big thank you for your flattering review! We are delighted that our site "Chapellerie Traclet" met your expectations. Your satisfaction is our priority, and your encouragement motivates us to continue offering the best.
See you soon in our store!
Best regards,
The Chapellerie Traclet team
A big thank you for your flattering review! We are delighted that our site "Chapellerie Traclet" met your expectations. Your satisfaction is our priority, and your encouragement motivates us to continue offering the best.
See you soon in our store!
Best regards,
The Chapellerie Traclet team
D
Rating: 5 out of 5
I am fully satisfied with the two hats I ordered from you, I will soon get back to you to order a Fedora...
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Response from Chapellerie Traclet
Hello D B,
We sincerely thank you for your flattering review and are delighted to learn that you are fully satisfied with your hats. It is always a pleasure to know that our customers appreciate the quality of our products. We look forward to your next order for a Fedora and remain at your disposal for any questions or assistance.
Best regards,
The Chapellerie Traclet team
We sincerely thank you for your flattering review and are delighted to learn that you are fully satisfied with your hats. It is always a pleasure to know that our customers appreciate the quality of our products. We look forward to your next order for a Fedora and remain at your disposal for any questions or assistance.
Best regards,
The Chapellerie Traclet team