Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 3, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/07/2022
Fast delivery and very careful packaging
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/07/2022
4 lovely little straw hats for children arrived within the expected time. Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/06/2022
To the Great House TRACLET Ladies, Misses, Gentlemen, What can you write? Everything is perfect. From the site, the descriptions, the classification, etc.... A thousand thanks. Have a good summer
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/07/2022
Clear and very intuitive site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/07/2022
Everything would have been fine if the sizes of the caps were correct, on the two caps that are size 57, the Camaret is correct, but the Benodet is well marked 57, but for me it is size 58 because it is loose, so please review this with your manufacturers.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/07/2022
Order placed for delivery in 24 hours.
The delivery was supposed to take place on Thursday and the order was delivered on Saturday by Chronopost.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/07/2022
Efficiency in order and delivery management. Beautiful products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/07/2022
Very satisfied with my order. The flat cap completely meets my expectations.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/07/2022
Very beautiful hat, quick and careful shipping. In short, all positive!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/07/2022
I regret that there are no more stores in Saint Etienne, but it works anyway!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/07/2022
Very good packaging. Delivery respected. Beautiful quality. I am very satisfied with my purchase.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/07/2022
Fast delivery and satisfied with my choice.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/06/2022
Delay on the order, without explanation. No information on the shipment.
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Response from Chapellerie Traclet
Hello, please excuse us for this delivery delay, the straw hat took longer to manufacture. Normally, an email regarding the manufacturing delay was sent as well as the day of the order's shipment. Best regards, Traclet Sebastien
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/07/2022
Order without issue but despite measuring the head circumference at 56, the size of the delivered hat is unfortunately too small. I use it because I have no choice due to leaving for vacation, but the Large model seems unsuitable. Given the price, I admit my disappointment. My forehead is marked after wearing it even for a few minutes. Disappointing.
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Response from Chapellerie Traclet
Hello, there is definitely an issue, size L corresponds to a head circumference of 58/59 cm. Did you follow our size guide to measure your head circumference? https://www.chapellerie-traclet.com/fr/content/6-mesurer-sa-taille-de-chapeau-casquette-tour-de-tete. Best regards, Traclet Sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/06/2022
Nothing to complain about ...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/07/2022
I love hats too. I hope to receive the hats I ordered soon because I am traveling.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/07/2022
Very fast shipping, product as described.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/07/2022
Satisfied delivery on time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/07/2022
Fast delivery and understanding customer service that quickly resolved the issue (an accessory was missing). Thank you!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/07/2022
items often unavailable and random sizes
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/07/2022
Nothing to say thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/07/2022
Impeccable delivery at the relay point, Petit Provençal hat perfectly packaged.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/06/2022
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/07/2022
Great
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/07/2022
Very good and delivered quickly, it's professional.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/06/2022
All good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/07/2022
The item corresponds well to our choice, maybe a bit lighter than on the site but no problem.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/07/2022
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/07/2022
Product received as ordered and matches what I expected.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/07/2022
Good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/07/2022
Good product, perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/07/2022
Delighted with my Gambler hat, perfect finish and size, very elegant to wear.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/06/2022
The ordered products are of very good quality and conform to the description. Nothing to say really. A slight delay in the announced delivery date but the concerned service did what was necessary and the order arrived before the 'fateful date' ... My cap is perfect, my mittens are pleasant. Excellent service, excellent product(s), Satisfied Customer so nothing to report!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/07/2022
Everything is perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/07/2022
Fast delivery and well packaged.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/06/2022
As expected, perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/07/2022
Easy search, well-presented products, fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/07/2022
Very nice hat, very pleasant to wear, and received quickly. Thank you.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/07/2022
Very good, impeccable service, careful and attentive. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/07/2022
Satisfied with the order as well as the delivery.
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