Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 3, 4 and 5 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2021
Nothing to complain about, impeccable
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2021
Fast shipping and quality product that matches the catalog model.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2021
Good service, fast.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2021
Filters not always very effective on the site. The order was simple and quick.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2021
EASY ENOUGH
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/11/2021
Hello
I am very dissatisfied with the service because I had to send an email to get my product which was ordered on November 21 and ordered for Christmas
Taking more than a month to send a product seems completely unacceptable to me
I have received neither apologies nor explanations for the delay
Best regards
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Response from Chapellerie Traclet
Hello
The delivery time was clearly indicated at the time of the order as 2-3 weeks.
We did our best to ensure you received it on time before Christmas.
The manufacturing time being unavoidable.
Remaining at your disposal for any questions.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2021
very fast delivery, thank you. beautiful quality. thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2021
Easy navigation but I would like to see the inside of the item in the photos.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2021
Just magnificent, the quality is impeccable, careful packaging, I highly recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2021
Fast and efficient shipping, quality product and top-notch staff
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2021
very fast delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/12/2021
Fez hat too big compared to the ordered size
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2021
Perfect, fast, incredible!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2021
Quality item, careful packaging, fast shipping, deadline respected. I am delighted
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2021
Particularly fast delivery. Very nice product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/11/2021
Beautiful quality product that meets my expectations. Serious company that I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2021
fast delivery
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/12/2021
Delivery on time but not the right product! Indeed, I ordered a sand-colored miki and received it in anthracite. Being for a Christmas gift, there is no time to return it...
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Response from Chapellerie Traclet
Hello, there must be an issue with the order because order 254109 concerns a Saint Nazaire miki wool hat - Color: Anthracite - Size: One size. The color we received on our site is indeed anthracite as indicated on your invoice. Please let us know if your invoice is indeed for the sand color because for us the order is for an anthracite color. It is of course possible to change the color if it does not suit you. Best regards, Traclet Sebastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2021
Choice and quality. Very nice site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2021
Well-made site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2021
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2021
Easy and clear order. Perfect tracking and delivery!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2021
Serious site, nothing to complain about
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2021
Beautiful quality polar beret and fast shipping, delighted with my purchase
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2021
I received my union cap, I am very satisfied, exact copy, I recommend and I will also recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2021
very good
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/12/2021
I have received my order before Christmas, thank you. I just have one disappointment regarding the lack of information about the French and artisanal manufacturing of the hat. I thought it would be more valued with, for example, a note attached to the order, explaining that it is a French product, in which city it was made, the name of the artisan. Or otherwise a logo, a label 'made in France'. I therefore feel like it is a scam...
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Response from Chapellerie Traclet
Hello, thank you for your comment, the product sheet clearly states that this product is indeed made in France. Here is the link on our site: https://www.chapellerie-traclet.com/fr/chapeaux-de-paille/11638-capeline-femme-en-paille-canina-traclet.html. Regarding the labeling, normally this hat has a Traclet logo that is associated with the size and its composition. These elements are glued to the bottom of the hat's crown. If there is nothing on it, it must have come off during transport. Remaining at your disposal and wishing you a Merry Christmas. Best regards, Traclet Sebastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2021
Order processed quickly, careful package. Clear explanations about the product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2021
The site is well made, you immediately know if the item is available or not. Easy order and very fast delivery. The item is of good quality but has not yet been tried (Christmas gift).
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2021
everything was perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2021
Super!! Order processed immediately, BRAVO and received very quickly. My daughter spent her day with her chapka on her head... in the house... thank you!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2021
one word excellent
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2021
Top quality and fast delivery. Thank you, I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2021
Speed, qualitative
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2021
Beautiful hat my husband loved
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2021
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2021
I wanted to shrink a cap received as a gift. This head reducer from Traclet is perfect, I no longer have my cap falling over my ears. I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2021
Everything went very well, product conforms to the photos and is of very good quality and super elegance, too bad the chosen size is a bit too big but a big thank you for the exchange granted, waiting for the receipt of the right size, I am impatient, site to recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2021
satisfied with order, delivery and item
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2021
Good navigation
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