Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Thank you very much for your positive review and your 5/5 rating! We are delighted to learn that you appreciated the speed of our shipping as well as the quality of our products. Your satisfaction is our priority. We look forward to seeing you again on our site!
Best regards,
The Chapellerie Traclet team
J
Joris D.
Rating: 5 out of 5
following a purchase from 15/03/2026
Ok
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Response from Chapellerie Traclet
Hello Joris,
We sincerely thank you for your review. Even a simple "Ok" makes us happy and encourages us to continue providing quality service. Please feel free to reach out to us for any questions or needs regarding our products. See you very soon at Chapellerie Traclet!
Best regards,
The Chapellerie Traclet team
G
Gerard B.
Rating: 4 out of 5
following a purchase from 14/03/2026
Nothing to say Everything is perfect
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Response from Chapellerie Traclet
We sincerely thank you for your positive review and your 4/5 rating, Mr. Gérard. We are delighted that you appreciated your experience on our site "Chapellerie Traclet". Please feel free to reach out to us for any questions or suggestions, we will always be here to listen to you.
L
Louis G.
Rating: 5 out of 5
following a purchase from 16/03/2026
Product conforms to my wish. Excellent responsiveness from Traclet.
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Response from Chapellerie Traclet
Hello Louis,
Thank you very much for your positive feedback and your 5-star rating! We are delighted to learn that the product meets your expectations and that our responsiveness satisfied you. Please feel free to reach out to us for your future needs.
Best regards,
The Chapellerie Traclet team
P
Philippe B.
Rating: 5 out of 5
following a purchase from 15/03/2026
Very good
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Response from Chapellerie Traclet
We warmly thank you for your positive review, Mr. Philippe. Your satisfaction is our priority, and we are delighted that your experience on the Chapellerie Traclet site met your expectations. Please feel free to reach out to us for any questions or future needs.
A
Atsuko B.
Rating: 5 out of 5
following a purchase from 15/03/2026
The hat is superb and the delivery was very fast! THANK YOU
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Response from Chapellerie Traclet
Dear Atsuko, we sincerely thank you for your flattering review and are delighted that our hat met your expectations. Your satisfaction as well as the speed of our delivery service are our priorities. We look forward to welcoming you again on our site "Chapellerie Traclet."
J
Jean-Jacques B.
Rating: 5 out of 5
following a purchase from 16/03/2026
Very good
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Response from Chapellerie Traclet
Dear Jean-Jacques,
We sincerely thank you for your flattering review and your 5/5 rating. Your satisfaction is our priority, and we are delighted that you appreciated your experience at Chapellerie Traclet. Please feel free to reach out to us for your future hat needs.
Best regards,
The Chapellerie Traclet team.
A
Aline B.
Rating: 3 out of 5
following a purchase from 15/03/2026
Package arrived 1 week late and the parcel was completely torn! Fortunately, the merchandise was not damaged....
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Response from Chapellerie Traclet
Dear Aline, we thank you for taking the time to share your experience. We are sorry to learn that your package arrived late and in a damaged state. Please be assured that we take your comments into account to improve our delivery service.
B
Benjamin M.
Rating: 5 out of 5
following a purchase from 14/03/2026
Perfect
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Response from Chapellerie Traclet
Hello Benjamin,
Thank you very much for your positive review and your 5/5 rating! We are delighted that you found your experience at Chapellerie Traclet perfect. Your satisfaction is our greatest reward.
Looking forward to seeing you again soon!
Best regards,
The Chapellerie Traclet team
V
Vincent S.
Rating: 5 out of 5
following a purchase from 14/03/2026
Impeccable
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Response from Chapellerie Traclet
Hello Vincent,
Thank you very much for your flattering review! We are delighted that our site "Chapellerie Traclet" has satisfied you. Your feedback is a great motivation for our team. See you soon!
Best regards,
The Chapellerie Traclet team
M
Miguel D.
Rating: 4 out of 5
following a purchase from 30/12/2025
Hello, Although the production delay may extend slightly beyond what was planned, the received product is of exceptional quality and I am very satisfied. Best regards, Mr. De AZCARATE
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Response from Chapellerie Traclet
Hello Mr. De Azcarate,
Thank you for your feedback and we are delighted to hear that you are satisfied with the quality of your product. We also apologize for the slight delay in the production time and appreciate your understanding. We look forward to serving you again.
Best regards,
The Chapellerie Traclet team
J
Joel Q.
Rating: 4 out of 5
following a purchase from 11/03/2026
return and refund done
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Response from Chapellerie Traclet
Dear Joël,
We sincerely thank you for your review and for your rating of 4/5. We are delighted to learn that the return and refund process went smoothly for you. Your satisfaction is our priority, and we hope to see you again soon on our site for your next order. Please feel free to contact us if you have any questions or additional needs.
Best regards,
The Chapellerie Traclet team
M
Monique V.
Rating: 5 out of 5
following a purchase from 13/03/2026
fast shipping and well packaged, the item is very satisfactory, in line with the presentation
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Response from Chapellerie Traclet
Dear Monique,
We sincerely thank you for your flattering review and your rating of 5/5. We are delighted to learn that the shipping was fast and that the item fully satisfies you. Your satisfaction is our priority, and we hope to see you again soon on our site.
Best regards,
The Chapellerie Traclet team.
C
Charles L.
Rating: 5 out of 5
following a purchase from 13/03/2026
fersgfregreger
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Response from Chapellerie Traclet
Dear Charles,
We warmly thank you for your 5-star rating and for your feedback, even if it seems a bit mysterious! Your satisfaction is paramount to us, and we hope that your experience with Chapellerie Traclet has met your expectations. Please feel free to contact us if you have any questions or need assistance.
Best regards,
The Chapellerie Traclet team
A
Anne O.
Rating: 1 out of 5
following a purchase from 28/02/2026
Good quality product as ordered. However, it is disappointing that the after-sales service is so unpleasant.
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Response from Chapellerie Traclet
Hello Anne,
Thank you for your feedback, and we are glad that you are satisfied with the product. We apologize for the disappointing experience you encountered with our after-sales service. Your satisfaction is our priority, and we will ensure to improve our communication. Please do not hesitate to contact us directly if you wish to discuss your experience further.
Best regards,
The Chapellerie Traclet team
H
Hassan A.
Rating: 5 out of 5
following a purchase from 13/03/2026
Item delivered on time and as described.
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Response from Chapellerie Traclet
We sincerely thank you for your positive review, Hassan. We are delighted to learn that your experience with our site "Chapellerie Traclet" has met your expectations, both in terms of delivery times and the conformity of the item. Please feel free to reach out to us for your future purchases!
P
Pauline D.
Rating: 5 out of 5
following a purchase from 11/03/2026
Very nice phone reception
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Response from Chapellerie Traclet
Dear Pauline,
We sincerely thank you for your flattering review and for the perfect score you gave us. It is a pleasure for our team to offer you a warm welcome, whether by phone or in-store. Your satisfaction is our priority and your encouragement motivates us to continue to excel. We look forward to welcoming you back to Chapellerie Traclet!
Best regards,
The Chapellerie Traclet team
W
William R.
Rating: 5 out of 5
following a purchase from 11/03/2026
Very good product, good quality, reasonable price
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Response from Chapellerie Traclet
Hello William,
We sincerely thank you for your flattering review and for the rating of 5/5. We are delighted to learn that you are satisfied with the quality of our products as well as their value for money. Your satisfaction is our priority, and we hope to see you again soon on our site.
Best regards,
The Chapellerie Traclet team
V
Vincent Robert Alphonse Jean L.
Rating: 5 out of 5
following a purchase from 08/03/2026
Excellent hat made in France!! Keep it up!!!!
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Response from Chapellerie Traclet
Dear Vincent Robert Alphonse Jean,
We warmly thank you for your flattering review and your 5/5 rating. We are delighted to learn that you are satisfied with your hat made in France. Your support and encouragement motivate us to continue excelling in the quality of our products. We look forward to serving you again!
Best regards,
The Chapellerie Traclet team
G
Geroges L.
Rating: 5 out of 5
following a purchase from 12/03/2026
very good
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Response from Chapellerie Traclet
Hello Georges,
We sincerely thank you for your positive review and your 5-star rating! We are delighted that our site "Chapellerie Traclet" has satisfied you. Your feedback motivates us to continue to offer the best to our customers.
See you soon,
The Chapellerie Traclet team.
N
Nadir B.
Rating: 5 out of 5
following a purchase from 12/03/2026
Excellent store. Quality products at affordable prices. Friendly, understanding, and competent customer service. Fast shipping. I will definitely return.
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Response from Chapellerie Traclet
We warmly thank you for your flattering review, Nadir. We are delighted to learn that our products and services have met your expectations. We would be happy to welcome you back to our store and remain at your disposal for any future requests.
J
Jean-Marc A.
Rating: 5 out of 5
following a purchase from 08/03/2026
Well received on time. Compliant with what I hoped to receive.
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Response from Chapellerie Traclet
Hello Jean-Marc,
We sincerely thank you for your flattering review and are delighted to learn that your order met your expectations. Your satisfaction is our priority, and we hope to see you again soon on our "Chapellerie Traclet" site.
Best regards,
The Chapellerie Traclet team.
R
Raymonde M.
Rating: 5 out of 5
following a purchase from 10/03/2026
Very happy, thank you
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Response from Chapellerie Traclet
Dear Raymonde,
We warmly thank you for your flattering review and your rating of 5/5. We are delighted to learn that you are very happy with your experience at Chapellerie Traclet. Your satisfaction is our greatest reward, and we hope to see you again very soon in our store.
Best regards,
The Chapellerie Traclet team
M
Maurice M.
Rating: 5 out of 5
following a purchase from 09/03/2026
An incredible choice and perfect service.
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Response from Chapellerie Traclet
Dear Maurice,
We sincerely thank you for your flattering review and your 5-star rating. We are delighted that you appreciated our wide selection as well as the quality of our service. Your satisfaction is our best reward, and we hope to welcome you again very soon at Chapellerie Traclet.
Best regards,
The Chapellerie Traclet team.
D
Daniel A.
Rating: 5 out of 5
following a purchase from 08/03/2026
Satisfied with the quality of the hat.
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Response from Chapellerie Traclet
Mr. Daniel, we sincerely thank you for your flattering review. We are delighted to learn that you are satisfied with the quality of your hat and hope to see you again soon on our "Chapellerie Traclet" site. Your satisfaction is our priority.
R
Rodolphe M.
Rating: 5 out of 5
following a purchase from 10/03/2026
Exactly what I expected. Headband as described, fast and careful delivery.
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Response from Chapellerie Traclet
Hello Rodolphe,
Thank you very much for your positive review! We are delighted that the headband met your expectations and that you appreciated the speed and care taken with the delivery. We look forward to welcoming you back to our site!
Best regards,
The Chapellerie Traclet team
C
Carine T.
Rating: 5 out of 5
following a purchase from 26/02/2026
Fast delivery and careful packaging. I recommend!
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Response from Chapellerie Traclet
Dear Carine,
We warmly thank you for your flattering review and your recommendation. We are delighted to learn that you were satisfied with the delivery and packaging of your order. We look forward to seeing you again soon on our "Chapellerie Traclet" site.
Best regards,
The Traclet team
V
Véronique G.
Rating: 3 out of 5
following a purchase from 11/03/2026
It's a shame that the finishing touches leave something to be desired regarding the ribbon around the hat that is fraying. It's a pity we can't send you a photo.
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Response from Chapellerie Traclet
Dear Véronique, we thank you for taking the time to share your feedback regarding our site "Chapellerie Traclet". We are sorry to learn that the finishing of your hat did not meet your expectations, and we take your comments very seriously. Please feel free to contact us directly by email to discuss your experience and consider a solution.
A
André J.
Rating: 5 out of 5
following a purchase from 11/03/2026
simple, practical, well done
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Response from Chapellerie Traclet
Dear André,
We warmly thank you for your positive review and your encouragement! We strive to make our customers' experience simple and pleasant, and your satisfaction is our greatest reward. We look forward to serving you again on our site "Chapellerie Traclet".
N
Nathalie B.
Rating: 5 out of 5
following a purchase from 09/03/2026
The hat chosen for my husband was very appreciated for its quality and look. The delivery took place within the deadlines. I recommend Chapellerie Traclet!
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Response from Chapellerie Traclet
Hello Nathalie,
A big thank you for your flattering review! We are delighted to learn that the hat pleased your husband and that the delivery went smoothly. Your recommendation means a lot to us, and we hope to see you again soon on our site.
Best regards,
The Chapellerie Traclet team
J
Jean M.
Rating: 4 out of 5
following a purchase from 06/03/2026
Good quality of manufacturing. We would have liked a thicker material in the denim quality.
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Response from Chapellerie Traclet
Thank you, Mr. Jean, for your positive feedback on the quality of our products. We take your remark regarding the thickness of the denim into account and will evaluate it for our future collections. Your satisfaction is paramount to us, and we hope to fully satisfy you during your next visit.
F
Freddy Lay L.
Rating: 3 out of 5
following a purchase from 10/03/2026
It is regrettable that there are no fixings provided to withstand the wind.
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Response from Chapellerie Traclet
Hello Freddy,
Thank you for taking the time to share your opinion. We are sorry to learn that our product did not fully meet your expectations regarding the fixings. Your feedback is valuable and will help us improve our products in the future. Please do not hesitate to contact us if you have any questions or suggestions.
Best regards,
The Chapellerie Traclet team
A
Antoine M.
Rating: 4 out of 5
following a purchase from 09/03/2026
My opinion is a bit mixed; I expected the fabric to have a bit more hold, however, it will serve its purpose and protect me from the sun.
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Response from Chapellerie Traclet
Dear Antoine, we thank you for your review and constructive remarks. We are glad to learn that our product fulfills its function of sun protection, and we take your suggestion regarding the fabric's hold into account to improve our future models. Please do not hesitate to come back to us for any questions or needs; we remain at your disposal.
G
Ginette T.
Rating: 5 out of 5
following a purchase from 09/03/2026
Very pleasant and clear phone conversation before ordering online with advice and explanations. Package and hat perfect upon receipt. Since then, we have ordered 10 more straw hats for our group.
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Response from Chapellerie Traclet
Dear Ginette,
We sincerely thank you for your flattering review and are delighted to learn that your experience with our service was pleasant. It is a pleasure to know that you found our advice helpful and that your straw hats fully met your expectations. Please do not hesitate to come back to us for any new orders; we will always be here to offer you the best service.
Best regards,
The Chapellerie Traclet team
H
Henri Camille T.
Rating: 5 out of 5
following a purchase from 03/03/2026
With the receipt of this second order, satisfaction is confirmed just like the first due to the quality of the products to the touch confirming the descriptive sheet of each item respectively.
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Response from Chapellerie Traclet
Dear Henri Camille,
We warmly thank you for your flattering review and for the trust you place in our shop. We are delighted to learn that the quality of our products met your expectations, both during your first order and the second. Your satisfaction is our priority, and your feedback is precious to us. We look forward to serving you again!
Best regards,
The Chapellerie Traclet team
G
Guy P.
Rating: 5 out of 5
following a purchase from 10/03/2026
Very good. Responsive and attentive.
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Response from Chapellerie Traclet
Dear Guy,
We sincerely thank you for your flattering review and your rating of 5/5. We are delighted to learn that you appreciated our responsiveness and our listening. Your satisfaction is our priority, and we are happy to have met your expectations. We look forward to serving you again at Chapellerie Traclet.
Best regards,
The Chapellerie Traclet team
I
Isabelle C.
Rating: 5 out of 5
following a purchase from 09/03/2026
Very good but be careful, I find this hat runs small.
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Response from Chapellerie Traclet
Dear Isabelle,
Thank you very much for your review and your 5-star rating! We are delighted that you are satisfied with your experience at Chapellerie Traclet. We take note of your comment regarding the size of the hats and we will make sure to communicate this to our customers. Looking forward to seeing you again soon!
Best regards,
The Chapellerie Traclet team
H
Hervé M.
Rating: 4 out of 5
following a purchase from 07/03/2026
I would have liked to be delivered at home. Otherwise, I am satisfied.
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Response from Chapellerie Traclet
Mr. Hervé, we thank you for your feedback and are delighted to learn that you are satisfied with your experience with our site "Chapellerie Traclet". We take note of your suggestion regarding home delivery and hope to fully satisfy you during your next orders. Do not hesitate to share your specific needs with us.
S
Sébastien B.
Rating: 5 out of 5
following a purchase from 08/03/2026
Good product
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Response from Chapellerie Traclet
Hello Sébastien,
We warmly thank you for your positive review and your rating of 5/5. We are delighted to hear that you are satisfied with your product. Please do not hesitate to reach out to us for any other requests or questions. See you very soon at Chapellerie Traclet!
Best regards,
The Chapellerie Traclet team
D
Dominique L.
Rating: 5 out of 5
following a purchase from 08/03/2026
Perfect, very happy, quality, speed in delivery. Top-notch.
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Response from Chapellerie Traclet
Dear Dominique,
We sincerely thank you for your flattering review and your rating of 5/5. We are delighted to learn that you are satisfied with the quality of our products and the speed of our service. Your satisfaction is our priority, and your encouragement motivates us to continue offering the best. We look forward to seeing you again soon on our site!
Best regards,
The Chapellerie Traclet team
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