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Rating: 5 out of 5
Meets my expectations. I recommend
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2, 3, 4 and 5 stars
Reset filtersA
Rating: 4 out of 5
very high quality hat.
only regret is the shipping time which could be explained by the manufacturing time?
overall well done.
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only regret is the shipping time which could be explained by the manufacturing time?
overall well done.
A
Rating: 5 out of 5
Fast shipping, hat conforms to the description and much better price than on some sites! Thank you
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A
Rating: 4 out of 5
The gift is nice even though the ribbon is not black as in the photo but brown.
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A
Rating: 5 out of 5
Very well made site
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A
Rating: 5 out of 5
Purchase without problems, product conforms, impeccable delivery.
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A
Rating: 5 out of 5
ok, very good
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A
Rating: 5 out of 5
Perfect website
Easy to navigate for product selection
Easy for online payment
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Easy to navigate for product selection
Easy for online payment
A
Rating: 5 out of 5
Lots of choices and fast delivery
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A
Rating: 5 out of 5
Great
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A
Rating: 5 out of 5
Fast and careful shipping. Very nice hat, wide-brimmed with a very nice movement and provides good sun protection. Beautiful quality, very chic.
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A
Rating: 5 out of 5
Simply perfect
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A
Rating: 5 out of 5
Fast delivery
Product conforms to the description.
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Product conforms to the description.
A
Rating: 3 out of 5
Serious.
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A
Rating: 5 out of 5
Very professional store, to recommend.
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A
Rating: 5 out of 5
Good price, fast delivery, excellent hat.
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A
Rating: 5 out of 5
Very good and as I hoped
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A
Rating: 4 out of 5
The hat fits a bit small…
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A
Rating: 5 out of 5
Perfect packaging, nothing to complain about
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A
Rating: 5 out of 5
Nothing special.
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A
Rating: 5 out of 5
Impeccable ... product conforms to the order and my expectations ... fast delivery
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A
Rating: 5 out of 5
Very good
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A
Rating: 3 out of 5
Very good.
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A
Rating: 5 out of 5
Package arrived late
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A
Rating: 3 out of 5
Missing sizes especially in size 60 (always size 60). I would have bought more products if available immediately in size 60. Too bad!!!
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A
Rating: 5 out of 5
The ordered capelin arrived quickly. It is beautiful, elegant, of good quality. Thank you!
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A
Rating: 5 out of 5
Very satisfied with the product, a sailor's cap, the only small downside is that it says one size fits all, but the size in cm is not specified. But otherwise, the order arrived very quickly, well packaged, so in good condition.
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A
Rating: 5 out of 5
I would have liked another color and another model of scarf but it's not a big deal
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A
Rating: 1 out of 5
Out of stock. Waiting time +++
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Response from Chapellerie Traclet
Hello
Thank you for your comment.
The delivery time of 3/4 weeks was indeed well noted when choosing the size. This manufacturing delay is also indicated in the order summary and a third time, an email is sent to indicate this delay.
We understand that for many 3/4 weeks may seem long but unfortunately Laulhere, which is the last manufacturer of berets for the army, currently requires a delay of 3/4 weeks that we cannot reduce as they have no stock.
Thank you for your understanding.
Best regards
Traclet Sebastien
Thank you for your comment.
The delivery time of 3/4 weeks was indeed well noted when choosing the size. This manufacturing delay is also indicated in the order summary and a third time, an email is sent to indicate this delay.
We understand that for many 3/4 weeks may seem long but unfortunately Laulhere, which is the last manufacturer of berets for the army, currently requires a delay of 3/4 weeks that we cannot reduce as they have no stock.
Thank you for your understanding.
Best regards
Traclet Sebastien
A
Rating: 4 out of 5
Pure wool quality Top class...
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A
Rating: 4 out of 5
not enough size unfortunately
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A
Rating: 5 out of 5
Fast delivery. High quality product (the Tilley paddler) I immediately recommended a second one, as my wife has taken the first one.
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A
Rating: 4 out of 5
satisfied, except for the labels stuck inside directly on the felt.
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A
Rating: 5 out of 5
perfect
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A
Rating: 5 out of 5
Fast delivery
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A
Rating: 5 out of 5
Good
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A
Rating: 5 out of 5
no problem
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A
Rating: 5 out of 5
Fast delivery, well packaged
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A
Rating: 2 out of 5
When I placed the order I was supposed to be delivered in 72 hours but after 72 hours the package was not even made and even less given to the carrier. I had to pay 6 euros to have my order on time so you understand my dissatisfaction ???????
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Response from Chapellerie Traclet
Hello
please excuse us for this delivery delay, we had a problem with the bank's payment confirmation. The order was placed on August 8, 2021, and the payment confirmation was made on August 13, which is also the day the order was sent.
Please excuse us for this inconvenience.
Best regards
Traclet Sebastien
please excuse us for this delivery delay, we had a problem with the bank's payment confirmation. The order was placed on August 8, 2021, and the payment confirmation was made on August 13, which is also the day the order was sent.
Please excuse us for this inconvenience.
Best regards
Traclet Sebastien
A
Rating: 3 out of 5
Hello, the hat is in accordance with the description, too bad the ribbon is not a real knot that cannot be modified or personalized.
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