Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Very satisfied with both the ordered products (a hat and a visor) the hat in particular is very beautiful and the packaging of the package (perfect).
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Response from Chapellerie Traclet
Dear Josiane,
We sincerely thank you for your flattering review and for the 5/5 rating. We are delighted to learn that you are satisfied with your purchases, especially the beauty of your hat. Your satisfaction is our priority, and we always ensure that each package is carefully prepared. We look forward to seeing you soon on our site!
Best regards,
The Chapellerie Traclet team
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Tanguy G.
Rating: 5 out of 5
following a purchase from 19/02/2026
Online store attentive to its customers, both by email and by phone. Dialogue, speed in shipping, fast and perfect delivery. Very serious store.
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Response from Chapellerie Traclet
Dear Tanguy,
We sincerely thank you for your flattering review and your 5/5 rating. Your satisfaction is our priority, and we are delighted to learn that you appreciated our attentiveness and the speed of our service. Your trust motivates us to continue offering the best to our customers. We look forward to serving you again at Chapellerie Traclet.
Best regards,
The Chapellerie Traclet team
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V V.
Rating: 1 out of 5
following a purchase from 27/11/2025
More than 4 months waiting without news if we don't ask! Good quality, bad service
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Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your feedback. We are delighted that you appreciated the quality of our products. However, we sincerely regret the waiting time you experienced and the lack of communication regarding this matter. Your feedback is valuable and will help us improve our service. Please feel free to contact us directly for any questions or assistance.
Best regards,
The Chapellerie Traclet team
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Nathalie E.
Rating: 5 out of 5
following a purchase from 23/02/2026
5/5
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Response from Chapellerie Traclet
Dear Nathalie,
We warmly thank you for your 5/5 rating. Your satisfaction is our priority, and we are delighted that our offer has met your expectations. Please do not hesitate to come back to us for your future hat needs.
Best regards,
The Traclet Hat Shop team
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Marianne F.
Rating: 5 out of 5
following a purchase from 23/02/2026
comfortable, pleasant to wear, fast delivery
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Response from Chapellerie Traclet
Hello Marianne,
Thank you so much for your flattering review! We are thrilled to hear that you find our hats comfortable and pleasant to wear, and that the delivery was fast. Your satisfaction is our priority. We look forward to seeing you again on our site!
Best regards,
The Traclet Hat Shop team.
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Gaillard C.
Rating: 5 out of 5
following a purchase from 24/02/2026
Fast delivery.
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Response from Chapellerie Traclet
We warmly thank you for your flattering review, Mr. Gaillard. We are delighted to learn that you appreciated the speed of our delivery. Your satisfaction is our priority, and we hope to see you again soon on our site.
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Cindy L.
Rating: 5 out of 5
following a purchase from 07/02/2026
Perfect!
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Response from Chapellerie Traclet
Dear Cindy,
We sincerely thank you for your glowing review! We are delighted to learn that your experience with Chapellerie Traclet was perfect. Your satisfaction is our greatest reward. We hope to welcome you again very soon!
Best regards,
The Chapellerie Traclet team
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Noelle R.
Rating: 5 out of 5
following a purchase from 21/02/2026
The item received corresponds well to the image on the site. No disappointment and very positive review.
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Response from Chapellerie Traclet
Dear Noelle,
We sincerely thank you for your flattering review and for the 5/5 rating. We are delighted to learn that the item received met your expectations and the image presented on our site. Your satisfaction is our priority and we hope to see you soon on our online store.
Best regards,
The Chapellerie Traclet team.
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René B.
Rating: 5 out of 5
following a purchase from 23/02/2026
Good product faithful to my expectations thank you
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Response from Chapellerie Traclet
Hello René,
Thank you very much for your positive feedback! We are delighted to learn that our product has met your expectations. Your satisfaction is our priority. Please do not hesitate to reach out to us if you need help or advice.
Best regards,
The Traclet Hat Shop team
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Patrick S.
Rating: 1 out of 5
following a purchase from 29/12/2025
The size of this model is one size below European standard sizes. This is not mentioned in the product description.
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Response from Chapellerie Traclet
Hello Patrick,
Thank you for taking the time to share your feedback. We are sorry to hear that the size of your model does not meet your expectations. Your feedback is valuable, and we are committed to improving the clarity of our descriptions to avoid any confusion in the future. Please feel free to contact us directly for any assistance, we are here to help you.
Best regards,
The Chapellerie Traclet team
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Valerie G.
Rating: 5 out of 5
following a purchase from 06/02/2026
Fast shipping, quality item
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Response from Chapellerie Traclet
Hello Valerie,
A big thank you for your glowing review! We are delighted to learn that you are satisfied with the speed of shipping and the quality of our item. Your satisfaction is our priority!
See you soon on our site,
The Chapellerie Traclet team
I
Ian D.
Rating: 5 out of 5
following a purchase from 21/02/2026
Great quality item and service.
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Response from Chapellerie Traclet
We sincerely thank you for your flattering review, Ian. We are delighted to learn that the quality of our items and our service met your expectations. Your satisfaction is our priority, and we hope to see you again soon on our site.
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Laurence C.
Rating: 5 out of 5
following a purchase from 21/02/2026
Perfect
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Response from Chapellerie Traclet
Madame Laurence, we warmly thank you for your perfect rating of our site "Chapellerie Traclet". Your satisfaction is our greatest reward and we are delighted to have been able to meet your expectations. We look forward to seeing you online soon!
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Christian G.
Rating: 5 out of 5
following a purchase from 20/02/2026
A hat of impeccable quality, super packaging for transport. I can't wait to give it next Saturday.
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Response from Chapellerie Traclet
Hello Christian,
Thank you very much for your flattering review! We are delighted to hear that you are satisfied with the quality of your hat and our packaging. We hope that the person who receives it will be just as pleased. Please do not hesitate to reach out to us for your future needs.
Best regards,
The Chapellerie Traclet team
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Stevens D.
Rating: 4 out of 5
following a purchase from 20/01/2026
I am very happy with your products, but there was a long wait to receive my second cap.
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Response from Chapellerie Traclet
Hello Stevens,
We sincerely thank you for your positive feedback on our products. We are delighted to hear that you are satisfied with your first cap. We apologize for the delivery delay of your second order and are constantly working to improve our service. We hope you will also enjoy your next cap. Please do not hesitate to contact us with any questions!
Best regards,
The Chapellerie Traclet team
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Arnaud G.
Rating: 5 out of 5
following a purchase from 21/02/2026
Super hat!
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Response from Chapellerie Traclet
Hello Arnaud,
We sincerely thank you for your flattering review! We are delighted to hear that you are satisfied with your hat. Don't hesitate to come back and discover our collection. See you soon at Chapellerie Traclet!
Best regards,
The Chapellerie Traclet team
H
Henri C.
Rating: 5 out of 5
following a purchase from 22/02/2026
Perfect
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Response from Chapellerie Traclet
Hello Henri,
Thank you very much for your flattering review! We are delighted to know that you are satisfied with your experience on our site "Chapellerie Traclet". Your satisfaction is our priority and your encouragement motivates us to continue providing you with the best.
See you soon,
The Chapellerie Traclet team
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Lavigne G.
Rating: 5 out of 5
following a purchase from 21/02/2026
Perfect
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Response from Chapellerie Traclet
Hello LAVIGNE,
Thank you very much for your positive feedback and your 5/5 rating! We are delighted that you had a perfect experience on our site. Your satisfaction is our priority, and we hope to see you again soon at Chapellerie Traclet.
Best regards,
The Chapellerie Traclet team
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Thierry M.
Rating: 5 out of 5
following a purchase from 20/02/2026
Super quality for the price Waterproof and warm Not the same color of fur but even prettier so no problem I would be colder in the ears... Just happiness thank you...
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Response from Chapellerie Traclet
Dear Thierry, we warmly thank you for your flattering review! We are delighted to learn that you are satisfied with the quality of our products and that you like the color of the fur. Your satisfaction is our priority, and we hope to see you again soon on our "Chapellerie Traclet" site.
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Bruno C.
Rating: 5 out of 5
following a purchase from 22/02/2026
Hat of beautiful quality. Shipment even faster than the deadlines announced on the site. Package adapted to the hats.
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Response from Chapellerie Traclet
Hello Bruno,
Thank you very much for your flattering review! We are delighted that you are satisfied with the quality of your hat and the speed of the delivery. Your feedback on the packaging is also greatly appreciated. See you soon at Chapellerie Traclet!
Best regards,
The Traclet team
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Victor L.
Rating: 4 out of 5
following a purchase from 28/01/2026
Excellent product. Up to the previous orders.
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Response from Chapellerie Traclet
Hello Victor,
Thank you very much for your positive feedback! We are delighted to learn that our product met your expectations, just like in your previous orders. Your satisfaction is our priority. We look forward to serving you again!
Best regards,
The Chapellerie Traclet team
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Gilles P.
Rating: 5 out of 5
following a purchase from 22/02/2026
Delighted, beautiful workmanship
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Response from Chapellerie Traclet
Hello Gilles,
Thank you very much for your flattering review! We are delighted that our work met your expectations. Your satisfaction is our greatest reward. We look forward to seeing you again on our site!
Best regards,
The Chapellerie Traclet team
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Laurent L.
Rating: 5 out of 5
following a purchase from 18/02/2026
I am very satisfied with this merchant and highly recommend it.
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Response from Chapellerie Traclet
Dear Laurent,
We sincerely thank you for your flattering review and for the 5/5 rating you gave us. Your satisfaction is our priority, and we are delighted that our service met your expectations. Your recommendation is greatly appreciated, and we hope to welcome you again soon at Chapellerie Traclet.
Best regards,
The Chapellerie Traclet team
J
Jérôme C.
Rating: 5 out of 5
following a purchase from 08/02/2026
Very good
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Response from Chapellerie Traclet
Dear Jérôme,
We sincerely thank you for your positive feedback and your 5-star rating. We are delighted to hear that you enjoyed your experience at Chapellerie Traclet. Please do not hesitate to reach out to us if you need advice or information, we would be happy to assist you again.
Best regards,
The Chapellerie Traclet team
S
Stéphane A.
Rating: 5 out of 5
following a purchase from 18/02/2026
Perfect hat, delivered on time.
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Response from Chapellerie Traclet
Hello Stéphane,
We warmly thank you for your positive review and are delighted to learn that you are satisfied with your hat as well as our delivery service. Your satisfaction is our priority, and we hope to see you again soon on our site!
Best regards,
The Chapellerie Traclet team
S
Sylvie M.
Rating: 5 out of 5
following a purchase from 02/02/2026
Delighted with my purchase. Can't wait to test it in extreme conditions (heat)...
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Response from Chapellerie Traclet
Dear Sylvie,
Thank you very much for your flattering review! We are delighted to learn that you are satisfied with your purchase. We hope it will bring you complete satisfaction even in extreme conditions. Do not hesitate to come back to us to share your experience!
Best regards,
The Chapellerie Traclet team
M
Mehdi C.
Rating: 1 out of 5
following a purchase from 15/02/2026
I made a request to exchange. I paid the fees, but I received nothing. I contacted support but got no response
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Response from Chapellerie Traclet
Hello Mehdi,
We are sorry to hear about your disappointing experience and understand your frustration. Your satisfaction is our priority, and we are committed to resolving this situation as quickly as possible. We will review your exchange request and contact you shortly to provide a solution. Thank you for your patience and understanding.
Hello
We have indeed responded to your message
Mehdi Choukri ([email protected])
at Customer service
2 validated order(s) for a total amount of 31.99 €
Customer since: 15/02/2026
- 17/02/2026 - 16:41
I have ordered an article, paid for everything. But somehow it says it is waiting for restock without a date.
Sébastien
Hanae TRACLET - 17/02/2026 - 18:32
Dear ,
Your order will send 19/02/26
Regards,
Traclet
Best regards
Tracletr
Best regards,
The Traclet Hat Team
M
Martine D.
Rating: 5 out of 5
following a purchase from 12/02/2026
Hello, I am very happy with the order that did not take long. The quality is there, made in Europe. Thank you.
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Response from Chapellerie Traclet
Hello Martine,
Thank you very much for your flattering review! We are delighted to hear that you are satisfied with your order and the quality of our products. Your support for European manufacturing particularly touches us. We look forward to serving you again!
Best regards,
The Chapellerie Traclet team.
J
Jean-Pascal G.
Rating: 5 out of 5
following a purchase from 14/02/2026
First purchase and very satisfied. Fast shipping and very nice cap. A bit surprised by the size, as noted XL 60/61 on the site but 62 on the cap label. But it still fits on the head.
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Response from Chapellerie Traclet
Dear Jean-Pascal,
We sincerely thank you for your flattering review and are delighted to learn that you are satisfied with your first purchase at Chapellerie Traclet. We take note of your comment regarding the size of the cap and we will strive to improve the clarity of our indications on this subject. If you have any other questions or needs, please do not hesitate to contact us. We look forward to seeing you again soon on our site!
Best regards,
The Chapellerie Traclet team.
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Louis S.
Rating: 5 out of 5
following a purchase from 17/02/2026
Everything is ok
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Response from Chapellerie Traclet
Dear Louis,
Thank you very much for your review and your perfect rating! We are delighted that your experience with Chapellerie Traclet met your expectations. Please do not hesitate to contact us for any new requests, we will always be at your disposal.
Best regards,
The Chapellerie Traclet team
C
Christiane M.
Rating: 5 out of 5
following a purchase from 17/02/2026
I will reorder a hat
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Response from Chapellerie Traclet
Hello Christiane,
Thank you very much for your positive feedback and your trust! We are delighted to hear that you are considering recommending a hat from Chapellerie Traclet. Please do not hesitate to get back to us if you need advice or additional information.
See you soon,
The Chapellerie Traclet team
D
David R.
Rating: 5 out of 5
following a purchase from 17/02/2026
Great hat.
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Response from Chapellerie Traclet
Hello David,
We warmly thank you for your flattering review and your perfect score of 5/5 regarding your hat. We are delighted to hear that you are satisfied with your purchase. Feel free to come back and discover our new collections!
Best regards,
The Traclet Hat Team.
C
Christine J.
Rating: 5 out of 5
following a purchase from 19/02/2026
Everything went well, on time. Thank you
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Response from Chapellerie Traclet
Dear Christine,
We sincerely thank you for your positive feedback! We are delighted to hear that your experience with Chapellerie Traclet was satisfactory and on time. Your satisfaction is our priority.
We look forward to serving you again!
Best regards,
The Chapellerie Traclet team
L
Lionel B.
Rating: 5 out of 5
following a purchase from 20/02/2026
Very nice cap.
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Response from Chapellerie Traclet
We sincerely thank you for your flattering review, Lionel. We are delighted that our cap met your expectations and we hope to see you again soon on our site. Do not hesitate to share your impressions on other items!
E
Eric G.
Rating: 5 out of 5
following a purchase from 20/02/2026
Very good, the brim is a bit too droopy but overall it's fine
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Response from Chapellerie Traclet
Hello Eric,
Thank you very much for your positive feedback! We are delighted that you are generally satisfied with your purchase. We take note of your comment regarding the border and will ensure to improve it. Please feel free to reach out to us if you have any other suggestions or questions.
Best regards,
The Chapellerie Traclet team
C
Camille C.
Rating: 1 out of 5
following a purchase from 13/02/2026
Announced delay 48/72h and received more than a week later (because I contacted you)
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Response from Chapellerie Traclet
Hello Camille,
Thank you for your feedback. We apologize for this unexpected delay and understand your frustration. Your satisfaction is important to us and we will take the necessary measures to improve our service. We hope that the shipment by chronopost at our expense was able to meet the timely delivery and that the cap gives you complete satisfaction.
Best regards,
The Chapellerie Traclet team
H
Hanane O.
Rating: 5 out of 5
following a purchase from 15/02/2026
Good quality
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Response from Chapellerie Traclet
Hello Hanane,
We warmly thank you for your positive review and for the rating of 5/5. We are delighted that you are satisfied with the quality of our products. Your satisfaction is our priority, and we hope to see you again soon on our site.
Best regards,
The Chapellerie Traclet team
A
Arnaud G.
Rating: 5 out of 5
following a purchase from 15/02/2026
Very nice beret. I recommend
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Response from Chapellerie Traclet
Dear Arnaud,
We sincerely thank you for your flattering review and are delighted to learn that you appreciate your beret. Your recommendation touches us and encourages us to continue offering quality products. We look forward to welcoming you again on our "Chapellerie Traclet" site.
I
Ivan M.
Rating: 5 out of 5
following a purchase from 09/02/2026
Satisfied with the products. Transparent and fast delivery.
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Response from Chapellerie Traclet
Dear Ivan,
Thank you very much for your flattering review and your 5-star rating. We are delighted to hear that you are satisfied with our products as well as our delivery service. Your satisfaction is our priority, and your feedback motivates us to continue improving our offer. We look forward to seeing you again on our site!
Best regards,
The Traclet Hat Shop Team
G
Gilles D.
Rating: 2 out of 5
following a purchase from 03/02/2026
I would have liked a docker without a back attachment. The product presentation was not clear on this point
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Response from Chapellerie Traclet
Hello Gilles,
Thank you for your feedback. We are sorry to hear that the docker presentation was not clear. Your opinion is valuable and we will work on improving the description of our products. Please feel free to contact us with any questions before purchase if you need, we will be happy to help you.
Finally, it is also possible to exchange it for another model.
Best regards,
The Chapellerie Traclet team.
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