Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 777 published reviews
5 29,7k 81% 4 4 793 13% 3 1 337 4% 2 402 1% 1 528 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 3, 4 and 5 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/04/2021
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/05/2021
Hats off to Traclet: easy order, quick reception, product as described and of quality. I am very happy and I recommend this company.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/05/2021
Fast and efficient
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/05/2021
Quality products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/05/2021
Very large selection, quick shipping.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/05/2021
Easy search, however between 2 products with almost identical design we do not know the difference, so we choose a bit at random and luck has worked well for my order. Example: black wool felt fedora hat at €39 and Messina fedora black wool felt hat at €39 as well.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/04/2021
Matches the description, return for exchange (size error). No difficulty, very fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/05/2021
perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/05/2021
speed and quality
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/05/2021
Beanie perfectly matches the description; VERY fast shipping since I received it the day after the order THANK YOU
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/05/2021
Perfect product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/05/2021
I discovered this site by chance, delighted, I ordered two discounted hats, they fit perfectly, lightweight, of very nice quality, I am happy with my purchase. Delivery in two days, perfect packaging. I recommended this site to my daughter, who was very surprised by the quality of the two hats. Very nice discovery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/05/2021
Serious company and good product quality
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/05/2021
NOTHING TO SAY ... PERFECT
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/05/2021
Quality item, fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/05/2021
Very pleasant site, clear, very easy to place an order!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/05/2021
Fast and efficient with precise tracking!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2021
Simple and fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/05/2021
Super demanded by the dermatologist
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/05/2021
Very good site and service. But disappointed with the products received. Of the two head coverings ordered in the same size, one is too small, the other too big. I always have reservations about ordering this kind of product online, I think this is the last time. It would be good to check the actual size of the items sold and provide indications in the product sheets, such as 'size large' or 'order one size down'.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/05/2021
Serious company, fast and efficient service. Highly recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/04/2021
Nothing to complain about: easy online purchase - same day delivery.
Great quality of hats.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/05/2021
Very good products, fast and careful delivery
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/05/2021
Fast delivery but poor quality product that does not match the quality of your hats.
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Response from Chapellerie Traclet
Hello, thank you for your message. Please let us know the changes in the enlargement you wish as we have been offering this model for several years and our customers are satisfied. Remaining at your disposal. Best regards, Traclet Sebastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/05/2021
EVERYTHING IS OK
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/05/2021
Very good, products conform to descriptions, fast delivery. Very good site!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/05/2021
Super! I found the ideal hat for Mother's Day. Top delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/05/2021
What more can I say than everything is perfect and meets our wishes.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/05/2021
A very large selection of hats, head coverings of all kinds for all tastes and I found my happiness. Thanks to the person I spoke to on the phone, efficient and very responsive.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/05/2021
Hat conforms to the photo. Nice finish.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/05/2021
Very good telephone reception. Very good reception also at the factory.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/05/2021
Good product, meets my expectations.
Delivered on time.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/05/2021
Good quality. Complete and welcoming site. Easy navigation and clear and precise explanations. Trustworthy site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/05/2021
Perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/05/2021
Fast reception and item conforms to the order. Perfect packaging.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/05/2021
This is my third purchase at Traclet, it's an example of a very serious site that I trust.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/05/2021
Fast, serious, products conform to the site's description. Really great!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/04/2021
I am very disappointed, I received my hat 3 days late and it has a stain, so it is impossible to wear it without looking ridiculous. I did not find a return slip in the box, I wrote to you two weeks ago to ask how I could return it and I have not received a response. I want to return it and get a refund.
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Response from Chapellerie Traclet
Hello
we did respond to you on 09/07/21 at 9 am
You will find below the response to your message
We asked you for a photo of the model received with the defect and we will proceed with its exchange.
We are sorry if you did not receive an email but from our side, we did respond.
While waiting for your photo at [email protected]
remaining at your disposal.
Best regards
Traclet Sébastien
Hanae TRACLET - 07/05/2021 - 09:09
Hello,
Please send us a photo of the model received at [email protected] in order to proceed with its exchange.
Remaining at your disposal.
Best regards
Chapellerie TRACLET
4, Rue de Cadore, 42 300 Roanne
Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR94823567631
Siret: 82356763100010
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/05/2021
Very good site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/05/2021
Clear site where navigation is easy.
Fast and conforming delivery. Only small downside: not having a return slip just in case..
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