Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
A good product exactly as advertised. However, a total lack of communication from the after-sales service. After the purchase, no further information on the progress of the order.
Translated reviews
Response from Chapellerie Traclet
Hello, we apologize for the manufacturing delay, but our Italian manufacturer had a lot of delays due to the lockdown, which caused production delays. We tried to keep you informed by email and phone. Best regards, Traclet
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/07/2020
Very good online hat shop. Always happy with my purchases. Quality/price is great. I recommend.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/07/2020
Cheap rubbish! Bad quality!! Cheap flimsy material!! Avoid this company!!
Translated reviews
Response from Chapellerie Traclet
Dear, we have been selling this hat for 10 years and it is the first time we have this return. If you don't like it, you can return your hat. Regards, Traclet
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/06/2020
Excellent service, very good advice over the phone. Packaging and delivery of products are perfect!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/06/2020
I visited the shop, very warm welcome. And fast delivery.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/07/2020
Good
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/06/2020
Order placed on 04/06/2020, without news for 2 weeks I send a message and receive a response on the 20th saying: "The wide-brimmed hat will be shipped at the beginning of next week. Normally, you should receive it Wednesday or Thursday at your home." Not receiving anything, I follow up and receive a response on the 26th informing me that the production of the hat was completed that day. Additional delays are not always a problem, but sometimes you may need a product within a specific timeframe and - if necessary - need to organize if timely delivery is not possible. The product seems to be of good quality, but a customer service that does not communicate does not necessarily make you want to order again.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/07/2020
Nothing to say, everything is perfect.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/07/2020
We know the availability of the product right away.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/07/2020
I had difficulty finding your entire offer.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/07/2020
Fast and professional!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/07/2020
Nothing to report, a real service.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/07/2020
Efficient service; product in line with what I expected. I recommend.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/07/2020
Very easy site to browse, and the products are very numerous.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/07/2020
First navigation, first order and full satisfaction with the delivery and the product received....
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/07/2020
Very good serious follow-up.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/06/2020
I am very satisfied with this order, whether it's the site, the delivery, the quality of the hat I ordered, very well packaged, hat arrived impeccable.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/07/2020
Well-structured site, taking orders into account and fast delivery.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/07/2020
Perfect, beautiful and received on time.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/07/2020
Fluid and easy-to-access site.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/06/2020
Beautiful and good product.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/07/2020
Pleasant and smooth site. Order received very quickly.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/07/2020
I find the website not very attractive and modern. The products are so beautiful and of good quality when you receive your package which is well packaged by the way, and I find it a shame that the website does not showcase your magnificent products.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/07/2020
Perfect
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/04/2020
I am disappointed for a site that claims to be French; the hat is not French.
Translated reviews
Response from Chapellerie Traclet
Hello, we are a French site and we sell international products. But also many French products. Examples: https://www.chapellerie-traclet.com/fr/chapeau-traveller/669-chapeau-safari-coton.html https://www.chapellerie-traclet.com/fr/chapeaux-tissu/4793-chapeau-safari-serengeti-coton.html Furthermore, the information on the product sheet, the place of production is clearly noted https://www.chapellerie-traclet.com/fr/chapeaux-printemps-ete/8212-chapeau-de-randonnee-cache-nuque.html#/taille-m_56_57_cm Best regards, Traclet
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/07/2020
Everything went very well
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/07/2020
Always a pleasure to order from Traclet.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/06/2020
Not satisfied at all with the delivered hat. The sizes of this model are poorly indicated in the store. I end up with a hat that is too big that I cannot return, as shipping costs from Switzerland are prohibitive and the store does not cover return shipping costs. Despite a message to customer service, nothing was offered to me...
Translated reviews
Response from Chapellerie Traclet
Hello, regarding the sizes, please let us know what we should have added. Indeed, on the product sheet, all the information about the available sizes is there. Furthermore, we have a dedicated page that explains how to measure your head, which is also directly linked to the product page. As for the customs documents, we have verified and during the shipment, they were indeed placed in a pouch as we have the duplicate for our accounting service which is well edited. Finally, regarding return shipping costs, you paid with PayPal, and as we also indicate on the product sheet, shipping costs are reimbursed by PayPal following the procedure https://www.chapellerie-traclet.com/fr/content/153-remboursement-des-frais-de-retours-avec-paypal. Remaining at your disposal. Best regards, Traclet
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/07/2020
Very good site, intuitive, nice, well organized. I easily found what I was looking for. The customer service is top-notch. The shop is well stocked with headgear in various price ranges. I particularly appreciated the mention specifying the composition and the country of manufacture for each product. I will reorder (hats) and I will recommend (to friends) ^^.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/07/2020
Fast delivery and well packaged.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/06/2020
It would be nice to receive an email confirmation of the order. There is too long a delay between the order and delivery. Otherwise, the cap seems to be of good quality.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/07/2020
The follow-up is good.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/07/2020
very satisfying
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/07/2020
Perfect
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/07/2020
Quality product at a reasonable price
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/07/2020
very fast delivery
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/06/2020
Would have liked an email to inform that the product was not immediately available.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/05/2020
Very.... very long order
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/07/2020
without problems
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/07/2020
Clear, well-made and complete site.
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français