Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 3, 4 and 5 stars

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Acheteur Vérifié

Published on 18/06/2020 à 11h09 following a purchase from 03/06/2020

Well-made site. Large selection.

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Acheteur Vérifié

Published on 18/06/2020 à 09h25 following a purchase from 15/05/2020

Very clear.

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Acheteur Vérifié

Published on 17/06/2020 à 22h24 following a purchase from 09/06/2020

Navigation okay, payment method great (PayPal) and fast delivery.

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Acheteur Vérifié

Published on 17/06/2020 à 19h07 following a purchase from 02/05/2020

Site a bit slow, order took a long time to arrive and no response from customer service. We will excuse them given the situation (Covid). Otherwise, the product seems to be of good quality and meets my expectations.

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Acheteur Vérifié

Published on 17/06/2020 à 18h14 following a purchase from 30/04/2020

A bit long delay and a hat had an anomaly.

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Acheteur Vérifié

Published on 17/06/2020 à 17h26 following a purchase from 23/05/2020

I recommend La Maison TRACLET. Having had a payment issue, I sent an email and the matter was resolved upon receipt of my email, which means a very serious company.

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Acheteur Vérifié

Published on 17/06/2020 à 16h42 following a purchase from 26/05/2020

The site is well made, delivery outside France is very slow.

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Acheteur Vérifié

Published on 17/06/2020 à 16h42 following a purchase from 05/06/2020

Very well-made site, fast deliveries, satisfied, I recommend.

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Acheteur Vérifié

Published on 17/06/2020 à 16h10 following a purchase from 30/05/2020

Quality product. Satisfied.

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Acheteur Vérifié

Published on 17/06/2020 à 15h42 following a purchase from 09/06/2020

Full satisfaction.

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Acheteur Vérifié

Published on 17/06/2020 à 14h52 following a purchase from 09/06/2020

Good.

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Acheteur Vérifié

Published on 17/06/2020 à 14h20 following a purchase from 06/06/2020

Nothing to report.

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Acheteur Vérifié

Published on 17/06/2020 à 14h14 following a purchase from 19/05/2020

Customer service is excellent, as someone always answers the phone. The site is amazing for the range of choices but the descriptions of the items are not always complete. Example: lined or not? what material? This is important for very hot places. Edgam

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Acheteur Vérifié

Published on 17/06/2020 à 14h10 following a purchase from 09/06/2020

Good

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Acheteur Vérifié

Published on 17/06/2020 à 14h07 following a purchase from 09/06/2020

Very satisfied.

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Acheteur Vérifié

Published on 17/06/2020 à 11h24 following a purchase from 06/06/2020

Very easy site, the many filters help with the search.

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Acheteur Vérifié

Published on 17/06/2020 à 10h52 following a purchase from 07/06/2020

The straw hat had been folded in the shipping box.

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Acheteur Vérifié

Published on 17/06/2020 à 10h09 following a purchase from 17/05/2020

Good quality product.

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Acheteur Vérifié

Published on 17/06/2020 à 09h36 following a purchase from 08/06/2020

Hello,
Fast service. Happy with the order that met my expectations.

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Acheteur Vérifié

Published on 17/06/2020 à 09h09 following a purchase from 08/06/2020

Perfect
I think I will be a loyal customer and no issues
fast shipping.

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Acheteur Vérifié

Published on 16/06/2020 à 22h36 following a purchase from 23/05/2020

Very good sales site, a lot of choice and a lot of clarity.

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Acheteur Vérifié

Published on 16/06/2020 à 20h49 following a purchase from 05/06/2020

Very nice cap! I love it very much and would buy it again. :-)

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Acheteur Vérifié

Published on 16/06/2020 à 20h18 following a purchase from 08/06/2020

Item received as expected within a quick timeframe.

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Acheteur Vérifié

Published on 16/06/2020 à 18h58 following a purchase from 07/06/2020

Very good.

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Acheteur Vérifié

Published on 16/06/2020 à 18h44 following a purchase from 07/06/2020

Fluid, very detailed.

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Acheteur Vérifié

Published on 16/06/2020 à 17h54 following a purchase from 10/05/2020

Everything was perfect, especially since there was initially an error in the choice of size on our part. Thank you for your great responsiveness.

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Acheteur Vérifié

Published on 16/06/2020 à 14h03 following a purchase from 05/06/2020

Fast and efficient.
Thank you to the whole team

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Acheteur Vérifié

Published on 16/06/2020 à 12h13 following a purchase from 07/06/2020

Pleasant site, the choice is vast and seems to be of good quality. Well-known brands are present in the virtual store. It might be interesting to have more photos showing the hats and caps in context. Fast delivery, products conform to the request. I am satisfied with the received products.

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Acheteur Vérifié

Published on 16/06/2020 à 06h39 following a purchase from 07/06/2020

on the site despite my 75 years I am. but after the order stop harassing us with ads

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Acheteur Vérifié

Published on 15/06/2020 à 21h25 following a purchase from 07/06/2020

Great, responsive and fast delivery.

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Acheteur Vérifié

Published on 15/06/2020 à 19h53 following a purchase from 07/06/2020

The package is very neat, deadline respected, I am very happy with the hat. Thank you very much

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Acheteur Vérifié

Published on 15/06/2020 à 19h43 following a purchase from 09/03/2020

The model received is not the one ordered

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Response from Chapellerie Traclet Published on 15/06/2020

Hello
Please excuse us if we made a mistake.
Thank you for sending us a photo at [email protected]
Best regards
Traclet

Acheteur Vérifié

Published on 15/06/2020 à 17h55 following a purchase from 06/06/2020

speed of delivery, quality and originality of the two caps ordered, I am very satisfied

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Acheteur Vérifié

Published on 15/06/2020 à 17h17 following a purchase from 03/06/2020

Delivered very quickly and in perfect condition.

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Acheteur Vérifié

Published on 15/06/2020 à 17h17 following a purchase from 07/06/2020

Hello, I apologize, but the material is missing the famous adhesive much more practical than having to provide a tube of glue to attach the cork to the hat! So a purchase error for me. Best regards.

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Response from Chapellerie Traclet Published on 15/06/2020

Hello, the cork wedges are not glued. They are fixed between the grosgrain and the fabric of the headgear. Cork strip - head reducer To quickly and easily reduce the circumference of your hat. If your hat is a bit large, you can adjust it by inserting a cork strip under the inner band of your hat. To do this, simply place it between the inner grosgrain and the felt/fabric or straw (depending on the material of your hat). Best regards, Traclet

Acheteur Vérifié

Published on 15/06/2020 à 17h15 following a purchase from 06/06/2020

+++Very good +++

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Acheteur Vérifié

Published on 15/06/2020 à 16h48 following a purchase from 07/06/2020

Perfect!

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Acheteur Vérifié

Published on 15/06/2020 à 13h19 following a purchase from 05/06/2020

Very good product quality, good packaging, good color, very satisfying.

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Acheteur Vérifié

Published on 15/06/2020 à 12h39 following a purchase from 05/06/2020

sent on time, perfect!

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Acheteur Vérifié

Published on 15/06/2020 à 11h41 following a purchase from 20/05/2020

Quick phone response and consideration.
Well-packaged straw hat, the right size, light, of good quality.
Thank you.

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