Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
I really appreciate the care taken in packing the parcel. The ordered item matches the photo on the site, the quality is satisfactory, nothing to complain about.
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Response from Chapellerie Traclet
Dear Martine, we warmly thank you for your flattering review. We are delighted that the quality of our products and the care taken in packaging have fully satisfied you. Your feedback is precious and encourages us to continue offering the best to our clientele.
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Jean Marc P.
Rating: 5 out of 5
following a purchase from 24/11/2025
Fast delivery and quality merchandise. However, regarding customer service, there was an offer for a free hat following my order, I followed the procedure, but I still haven't received anything.
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Response from Chapellerie Traclet
Hello Jean-Marc,
Thank you very much for your review and for your compliments on the delivery and quality of our products. We are sorry to learn that you have not received your free hat. We will look into this situation to resolve it quickly. Do not hesitate to contact us directly by email for this question.
Best regards,
The Chapellerie Traclet team
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Patrick M.
Rating: 5 out of 5
following a purchase from 05/12/2025
Excellent store, quality products at a fair price
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Response from Chapellerie Traclet
Mr. Patrick, we warmly thank you for your flattering feedback about Chapellerie Traclet. We are delighted that you appreciated the quality of our products as well as our prices. Your satisfaction is our priority, and we hope to see you again soon in our shop.
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Gerard C.
Rating: 5 out of 5
following a purchase from 28/11/2025
Very good, always very satisfied
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Response from Chapellerie Traclet
Dear Gérard,
We warmly thank you for your flattering review and your perfect rating of 5/5. It is a real pleasure to know that you are always very satisfied with our products and services. Your loyalty encourages us to continue offering you the best. We look forward to seeing you again soon at Chapellerie Traclet!
Best regards,
The Chapellerie Traclet team
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Quentin T.
Rating: 5 out of 5
following a purchase from 06/12/2025
Complication-free purchase and delivery well within the deadlines with a product that is compliant and in excellent condition.
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Response from Chapellerie Traclet
Hello Quentin,
Thank you very much for your positive feedback and your 5/5 rating! We are delighted to learn that your shopping experience was satisfactory and that the product met your expectations. Your satisfaction is our priority. We look forward to seeing you again on our site!
Best regards,
The Chapellerie Traclet team
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Alain D.
Rating: 5 out of 5
following a purchase from 06/12/2025
Beautiful product
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Response from Chapellerie Traclet
Mr. Alain, we sincerely thank you for your flattering review. We are delighted that our product met your expectations and we hope to welcome you again soon on our site "Chapellerie Traclet." Do not hesitate to share your suggestions or questions with us.
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Nicole W.
Rating: 5 out of 5
following a purchase from 28/11/2025
This is not the first time I order and the quality is always there with reasonable prices and fast delivery. So thank you to the Traclet house and of course I recommend.
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Response from Chapellerie Traclet
Dear Nicole,
We sincerely thank you for your flattering review and your loyalty to Chapellerie Traclet. It is a pleasure to know that the quality of our products and our delivery service meet your expectations. Your recommendation particularly touches us and encourages us to continue improving our offer. We look forward to serving you again!
Best regards,
The Chapellerie Traclet team
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Alain D.
Rating: 5 out of 5
following a purchase from 06/12/2025
What can I say... Order, delivery, payment, everything went perfectly. This hat is in line with the desired purchase. Pleasant to wear. I have no doubt it will last me a long time. Happy to have found a local product at a price justified by the quality of the fabric and the care taken in manufacturing.
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Response from Chapellerie Traclet
Hello Alain,
Thank you very much for your flattering review! We are delighted to learn that your experience with our site "Chapellerie Traclet" met your expectations and that you appreciate the quality of our products. Your satisfaction is our priority, and knowing that you like our hat is a great recognition of the work we put into each item.
We look forward to seeing you again soon!
Best regards,
The Chapellerie Traclet team
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Martine G.
Rating: 5 out of 5
following a purchase from 28/11/2025
I recommend the products and the site.
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Response from Chapellerie Traclet
Hello Martine,
We warmly thank you for your positive review and your recommendation. We are delighted to learn that our products and our site meet your expectations. Your satisfaction is our priority and we hope to see you soon at Chapellerie Traclet.
Best regards,
The Chapellerie Traclet team
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Christian P.
Rating: 5 out of 5
following a purchase from 28/11/2025
Product corresponding to our expectations with fast delivery
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Response from Chapellerie Traclet
Hello Christian,
Thank you very much for your positive evaluation of our site "Chapellerie Traclet". We are delighted to learn that the product met your expectations and that you appreciated the speed of our delivery. Your satisfaction is our priority!
Best regards,
The Chapellerie Traclet team
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Pierre V.
Rating: 5 out of 5
following a purchase from 11/12/2025
very well effective
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Response from Chapellerie Traclet
We sincerely thank you for your flattering review, Pierre. Your satisfaction is our priority and we are delighted that our site "Chapellerie Traclet" has met your expectations in terms of efficiency. Do not hesitate to contact us for any questions or future needs!
M
Mathieu T.
Rating: 5 out of 5
following a purchase from 07/12/2025
Top !!
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Response from Chapellerie Traclet
Hello Mathieu,
We warmly thank you for your flattering comment! We are delighted to learn that you appreciate our store. Your satisfaction is our priority and we hope to see you again soon on our site.
Best regards,
The Chapellerie Traclet team
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Brendan H.
Rating: 5 out of 5
following a purchase from 08/12/2025
Excellent service thank you
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Response from Chapellerie Traclet
Dear Brendan,
We sincerely thank you for your flattering review and your 5-star rating. Your satisfaction is our priority, and we are delighted that our service met your expectations. We look forward to serving you again!
Best regards,
The Chapellerie Traclet team
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Sandrine H.
Rating: 5 out of 5
following a purchase from 29/11/2025
The quality and deadlines were respected. This is the second time and it is always so professional, reliable company.
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Response from Chapellerie Traclet
Dear Sandrine,
We warmly thank you for your flattering review and your renewed trust in our hat shop. It is a real pleasure to know that you are satisfied with the quality of our products and our service. Your feedback motivates us to continue working with rigor and professionalism. We look forward to serving you again!
Best regards,
The Chapellerie Traclet team
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Philippe G.
Rating: 5 out of 5
following a purchase from 04/12/2025
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Response from Chapellerie Traclet
Dear Philippe,
We sincerely thank you for your flattering review and your 5/5 rating. Your satisfaction is our priority and we are delighted that our offer pleases you. Do not hesitate to contact us if you need advice or additional information. See you very soon in our store!
Best regards,
The Chapellerie Traclet team.
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Cyril F.
Rating: 5 out of 5
following a purchase from 08/12/2025
Order delivered quickly
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Response from Chapellerie Traclet
Hello Cyril,
We sincerely thank you for your positive review and for taking the time to share your experience. We are delighted to learn that your order was delivered quickly. Your satisfaction is our priority and we hope to see you again soon on our site.
Best regards,
The Chapellerie Traclet team
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Jean-Pierre F.
Rating: 5 out of 5
following a purchase from 01/12/2025
Good quality product fast delivery
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Response from Chapellerie Traclet
Hello Jean-Pierre,
Thank you very much for your positive review and your 5/5 rating! We are delighted to learn that you are satisfied with the quality of our products and our delivery service. Your satisfaction is our priority. We look forward to seeing you again on our site!
Best regards,
The Chapellerie Traclet team
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Jean F.
Rating: 5 out of 5
following a purchase from 07/12/2025
It was perfect
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Response from Chapellerie Traclet
We sincerely thank you for your flattering review, Jean. We are delighted to learn that your experience on our site "Chapellerie Traclet" was perfect. Your satisfaction is our priority, and we hope to see you again soon among our customers.
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Florence C.
Rating: 5 out of 5
following a purchase from 03/12/2025
Plethora of choices in elegance
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Response from Chapellerie Traclet
Hello Florence,
Thank you very much for your flattering review! We are delighted that you appreciated the diversity and elegance of our selection. Your satisfaction is our priority, and we hope to see you again soon on our site!
Best regards,
The Chapellerie Traclet team
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Claudine L.
Rating: 5 out of 5
following a purchase from 28/11/2025
This is the 3rd order I have placed on this site and it is always perfect
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Response from Chapellerie Traclet
Dear Claudine,
We warmly thank you for your loyalty and for your enthusiastic review. We are delighted to learn that your orders have always gone perfectly. Your satisfaction is our priority, and we will be happy to serve you again during your next visits to our site.
Best regards,
The Chapellerie Traclet team
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Colette A.
Rating: 5 out of 5
following a purchase from 09/12/2025
5/5
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Response from Chapellerie Traclet
Dear Colette,
Thank you very much for your flattering review and for taking the time to share your experience with us. We are delighted that our site "Chapellerie Traclet" has met your expectations. We look forward to seeing you again soon!
Best regards,
The Chapellerie Traclet team
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Claire S.
Rating: 5 out of 5
following a purchase from 02/12/2025
Order received on time and products of very nice quality
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Response from Chapellerie Traclet
Dear Claire,
Thank you very much for your review and your maximum rating! We are delighted to learn that your order was delivered on time and that you are satisfied with the quality of our products. Your satisfaction is our priority. We look forward to seeing you again soon on our site!
Best regards,
The Chapellerie Traclet team
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Christian Z.
Rating: 5 out of 5
following a purchase from 02/12/2025
Very good
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Response from Chapellerie Traclet
Dear Christian,
We sincerely thank you for your positive comment and your 5-star rating. We are delighted to learn that you had a very satisfactory experience on our Chapellerie Traclet site. Please do not hesitate to reach out to us if you have any questions or need advice.
Best regards,
The Chapellerie Traclet team
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Stephane T.
Rating: 5 out of 5
following a purchase from 28/11/2025
Serious company with which one cannot be disappointed.
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Response from Chapellerie Traclet
Response in progress.
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Pierre G.
Rating: 5 out of 5
following a purchase from 09/12/2025
Good product, careful delivery, perfect.
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Response from Chapellerie Traclet
Dear Mr. Pierre, we warmly thank you for your flattering review and your perfect rating. We are delighted to learn that you are satisfied with our products and our delivery service.
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Alain T.
Rating: 5 out of 5
following a purchase from 28/11/2025
Order compliant and received quickly
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Response from Chapellerie Traclet
Dear Alain,
We sincerely thank you for your positive review and are delighted to learn that your order was compliant and delivered quickly. Your satisfaction is our priority, and your feedback encourages us to continue providing quality service.
We hope to see you again soon on our site!
Best regards,
The Chapellerie Traclet team
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Gisele Et Fabienne R.
Rating: 5 out of 5
following a purchase from 29/11/2025
A site that offers for sale many hats, caps, and berets, for all tastes and budgets. When there is no more hat shop nearby, it is an excellent alternative.
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Response from Chapellerie Traclet
Dear Gisele and Fabienne,
We sincerely thank you for your flattering review regarding our site "Chapellerie Traclet". We are delighted that our wide selection of hats, caps, and berets suits you and that our online service is an appreciated solution. Your satisfaction is our priority, and we hope to welcome you again soon.
Best regards,
The Chapellerie Traclet team
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Christel M.
Rating: 3 out of 5
following a purchase from 04/12/2025
Order returned because the size of the caps was not suitable
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Response from Chapellerie Traclet
Hello Christel, thank you for taking the time to share your feedback. We are sorry to hear that the size of the caps did not meet your expectations. Please feel free to contact us for any assistance regarding an exchange or refund, so we can help you as best as we can.
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Hervé L.
Rating: 5 out of 5
following a purchase from 02/12/2025
Efficiency, quality, speed, and very professional!
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Response from Chapellerie Traclet
We sincerely thank you, Mr. Hervé, for your flattering evaluation of our site "Chapellerie Traclet". Your satisfaction is our priority, and we are delighted to have been able to meet your expectations in terms of efficiency and quality. We look forward to serving you again!
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Alain M.
Rating: 4 out of 5
following a purchase from 29/11/2025
Very satisfied Compliant with my order. Size 58/59 indicated on the site -> size given by the label: size 58. Fortunately, the size fits! Note that the use of the flap for the ears modifies the head circumference size.
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Francoise D.
Rating: 5 out of 5
following a purchase from 06/12/2025
Compliant
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Response from Chapellerie Traclet
Dear Françoise,
We sincerely thank you for your positive review and are delighted that our site "Chapellerie Traclet" met your expectations. Your satisfaction is our priority. We look forward to seeing you again soon!
Best regards,
The Chapellerie Traclet team
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Nasid B.
Rating: 5 out of 5
following a purchase from 28/11/2025
Fast and efficient
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Response from Chapellerie Traclet
Hello Nasid,
Thank you very much for your positive review! We are delighted to learn that you found our service fast and efficient. Your satisfaction is our priority, and we hope to see you again soon on our site.
Best regards,
The Chapellerie Traclet team
A
Alban B.
Rating: 5 out of 5
following a purchase from 28/11/2025
Perfect
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Response from Chapellerie Traclet
Dear Alban,
We warmly thank you for your flattering review and for the maximum rating of 5/5. Your satisfaction is our priority, and we are delighted that you found your experience perfect at Chapellerie Traclet. We look forward to welcoming you again very soon.
Best regards,
The Chapellerie T
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Gillles D.
Rating: 1 out of 5
following a purchase from 09/12/2025
Hat showing a defect! The seller did not agree to a return! Unacceptable!
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Response from Chapellerie Traclet
Hello Gilles,
Thank you for taking the time to share your opinion. We are sorry to hear that you encountered a problem with your hat. We are committed to customer satisfaction and wish to understand your situation in order to find a solution.
However, we sent you a photo showing how this type of cap fits snugly to conform to the head.
We remain at your disposal.
Best regards,
The Traclet Hat Team
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Stéphane D.
Rating: 5 out of 5
following a purchase from 01/12/2025
Excellent product. Fast delivery. I recommend Chapellerie Traclet.
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Response from Chapellerie Traclet
Hello Stéphane,
Thank you very much for your positive review! We are delighted that our products and our delivery service satisfied you. Your recommendation is greatly appreciated!
We look forward to serving you again.
Best regards,
The Chapellerie Traclet team
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Bernard S.
Rating: 5 out of 5
following a purchase from 30/11/2025
Hat delivered on time, pleasant to wear. Thank you
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Response from Chapellerie Traclet
Dear Bernard,
We sincerely thank you for your flattering review. We are delighted to learn that you are satisfied with your hat and that it was delivered on time. Your satisfaction is our priority, and your comments motivate us to continue providing quality service. Please do not hesitate to reach out to us for your future purchases.
Best regards,
The Chapellerie Traclet team
D
Daniel J.
Rating: 5 out of 5
following a purchase from 10/12/2025
Item compliant with the description. Very good material. Very fast shipping.
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Response from Chapellerie Traclet
Dear Daniel,
Thank you very much for your flattering review and we are delighted to learn that the item met your expectations. Your satisfaction is our priority, and we hope to see you soon on our "Chapellerie Traclet" site.
Best regards,
The Chapellerie Traclet team
M
Mathilde S.
Rating: 5 out of 5
following a purchase from 30/11/2025
Quality products delivered quickly and carefully packaged.
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Response from Chapellerie Traclet
Hello Mathilde,
Thank you very much for your positive review! We are delighted to learn that you are satisfied with the quality of our products and the delivery service. Your feedback is greatly appreciated and motivates us to continue offering the best to our customers.
See you soon at Chapellerie Traclet!
Best regards,
The Traclet team
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Philippe D.
Rating: 5 out of 5
following a purchase from 22/11/2025
-
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Response from Chapellerie Traclet
Hello Philippe,
Thank you very much for your positive feedback and your 5-star rating! We are delighted to learn that you are satisfied with your experience on our site. Please feel free to reach out to us if you have any questions or future needs.
Best regards,
The Chapellerie Traclet team
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Anatole L.
Rating: 5 out of 5
following a purchase from 28/11/2025
I am satisfied.
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Response from Chapellerie Traclet
Hello Anatole,
Thank you so much for your review! We are delighted to learn that you are satisfied with your experience on our "Chapellerie Traclet" site. Your satisfaction is our priority, and we hope to see you soon.
Best regards,
The Chapellerie Traclet team
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