Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 3, 4 and 5 stars

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A
Arnaud F.
Rating: 5 out of 5
following a purchase from 29/11/2025
Very nice Stetson, thank you
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Wai Kin T.
Rating: 5 out of 5
following a purchase from 30/11/2025
perfect and fast!
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K
Keith J.
Rating: 5 out of 5
following a purchase from 03/12/2025
Excellent
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J
Jean-Luc D.
Rating: 5 out of 5
following a purchase from 28/11/2025
Hello, beautiful quality of the products, quick reception. Thank you.
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M
Marc-Henri L.
Rating: 5 out of 5
following a purchase from 15/12/2025
Fast delivery
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Jacques S.
Rating: 5 out of 5
following a purchase from 17/12/2025
Very easy navigation
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F
Federico C.
Rating: 5 out of 5
following a purchase from 16/12/2025
Efficient exchange although you have to pay €5 for the return.
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Nelly L.
Rating: 4 out of 5
following a purchase from 15/12/2025
Perfect quick exchange with good follow-up thank you
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Francis Yves M.
Rating: 5 out of 5
following a purchase from 18/12/2025
Always perfect
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Goulard T.
Rating: 5 out of 5
following a purchase from 18/12/2025
Order compliant, delivered quickly during the holiday season, well done!
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Maurizio S.
Rating: 3 out of 5
following a purchase from 24/10/2025
I had to wait nearly two months to receive my order. It's way too long for my taste.
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E
Erwan T.
Rating: 4 out of 5
following a purchase from 15/12/2025
Very good for the price, good little hat for summer, much more stylish than a cap.
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Jacques M.
Rating: 5 out of 5
following a purchase from 19/12/2025
Quality item. Delivery made as announced.
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Guillaume B.
Rating: 5 out of 5
following a purchase from 19/12/2025
very good
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Irène D.
Rating: 5 out of 5
following a purchase from 10/12/2025
Very satisfied with the products, delivery time.
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Audrey O.
Rating: 5 out of 5
following a purchase from 18/12/2025
Products conform to the description.
Very good value for money.
Very pleasantly surprised.
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Pascal D.
Rating: 5 out of 5
following a purchase from 14/12/2025
Very reliable site.
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R
René S.
Rating: 5 out of 5
following a purchase from 09/11/2025
Magnificent hat… very beautiful quality
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Réjane L.
Rating: 5 out of 5
following a purchase from 14/12/2025
SITE TO RECOMMEND WITHOUT HESITATION
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Jocelyne D.
Rating: 5 out of 5
following a purchase from 17/12/2025
A lot of choices, detailed description of the items, very fast delivery and careful packaging
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Sandra D.
Rating: 5 out of 5
following a purchase from 17/12/2025
Hello
Nothing particular to report. Product conforms to what was presented on the site. Careful packaging and delivery;
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Gerard B.
Rating: 4 out of 5
following a purchase from 12/12/2025
I will give my opinion after receiving the exchange
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Jean-François T.
Rating: 5 out of 5
following a purchase from 17/12/2025
compliance and speed; what more could you ask for...
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Willy D.
Rating: 5 out of 5
following a purchase from 18/12/2025
Very good, paratrooper beret of very good quality, impeccable finish !!!!
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Genevieve M.
Rating: 5 out of 5
following a purchase from 18/12/2025
Super fast delivery
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Chantal C.
Rating: 5 out of 5
following a purchase from 21/11/2025
Customer relationship is satisfactory, the item is of great quality. Thank you
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Pierre P.
Rating: 5 out of 5
following a purchase from 01/12/2025
Delivery within the expected deadlines, hat conforms to my expectations
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Mark J.
Rating: 5 out of 5
following a purchase from 14/12/2025
Excellent, impeccable, careful and attentive service.
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A
Anthony A.
Rating: 1 out of 5
following a purchase from 12/12/2025
Product not compliant with the purchase
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Response from Chapellerie Traclet
Hello,
We are sincerely sorry to hear that your product does not meet your expectations. Your satisfaction is our priority, and we would like to understand more about your situation to remedy it.
Please send us a photo at [email protected]
So we can send you the compliant product.
Best regards.
The Traclet Hat Team
G
Georgi G.
Rating: 1 out of 5
following a purchase from 13/12/2025
For foreigners, it is a bit complicated to orientate.
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Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your opinion. We are sorry to hear that you found our site difficult to navigate. Your feedback is valuable and will help us improve your experience. Please do not hesitate to contact us if you have any questions or need assistance.
Best regards.
The Traclet Hat Team
K
Kevin O.
Rating: 5 out of 5
following a purchase from 16/12/2025
Perfect
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Astrid G.
Rating: 5 out of 5
following a purchase from 17/12/2025
Super fast delivery! Thank you very much and the cap is very good for me.
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Guy V.
Rating: 5 out of 5
following a purchase from 14/12/2025
Very good, Happy end of year celebrations!
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Basile G.
Rating: 5 out of 5
following a purchase from 15/12/2025
perfect
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Julie L.
Rating: 5 out of 5
following a purchase from 17/12/2025
Description accurate and fast delivery
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Jean-Marie O.
Rating: 5 out of 5
following a purchase from 16/12/2025
Very simple product search, quick shipping, efficient carrier, everything is there to be satisfied. Too bad you didn't plan a small gift bag for Christmas (lol)
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R
Ronan P.
Rating: 5 out of 5
following a purchase from 14/12/2025
top !
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M
Michel D.
Rating: 5 out of 5
following a purchase from 15/12/2025
Impeccable: packaging / speed / quality
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Christian H.
Rating: 4 out of 5
following a purchase from 09/12/2025
Very good site, clear and practical. Package well wrapped. The holiday periods must have caused shipping delays. I had to call the store after a week... The package hadn't been sent... But then I received it in 48 hours, so no problem, but that's why I don't give 5 stars. The seller on the phone was very nice.
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Lionel J.
Rating: 1 out of 5
following a purchase from 13/12/2025
Delivery time not respected.
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Response from Chapellerie Traclet
Hello,
We are truly sorry to hear that you encountered a problem with the delivery time.
Your feedback is valuable, and we are doing our best to improve our service.
However, we hope that this quality linen cap gives you complete satisfaction.
Best regards.
The Traclet Hat Team
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