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Rating: 5 out of 5
Clear, efficient, with choices. Very good experience as a customer.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2, 3, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
The cap exactly meets my expectations, the shipping was very fast and the packaging was neat, in short, all good!!
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A
Rating: 5 out of 5
Very good. Lots of choices. Once the order is placed, everything is well followed. Impeccable delivery.
Only small downside. For another order, I managed to reach someone by phone. It seems that this option has been removed. The only solution is email.
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Only small downside. For another order, I managed to reach someone by phone. It seems that this option has been removed. The only solution is email.
A
Rating: 5 out of 5
I found my cap with you, exactly the one I haven't taken off for 3 years. It was well worn, and now it's brand new.
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A
Rating: 5 out of 5
Very good, quality of the product made in France.
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A
Rating: 5 out of 5
Great quality of the item
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A
Rating: 5 out of 5
A good company distributing beautiful hats with a very good quality/price ratio!
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A
Rating: 5 out of 5
Pretty gift box
fast delivery
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fast delivery
A
Rating: 3 out of 5
It took more than 6 months to get my Tilley hat. After each call, I was supposed to be informed about the supply from Canada but I received nothing.
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Response from Chapellerie Traclet
hello
It is true that the delay was long to get the Tilley hat. It's a winter model and it is true that like many manufacturers, if they don't have it in stock, they only make it for winter on certain models.
As indicated during your call; we left you a message as soon as we received it but unfortunately this message must have had an issue. The hat had even been set aside by Mrs. Traclet.
We hope that the hat will satisfy you.
Best regards
Traclet
It is true that the delay was long to get the Tilley hat. It's a winter model and it is true that like many manufacturers, if they don't have it in stock, they only make it for winter on certain models.
As indicated during your call; we left you a message as soon as we received it but unfortunately this message must have had an issue. The hat had even been set aside by Mrs. Traclet.
We hope that the hat will satisfy you.
Best regards
Traclet
A
Rating: 5 out of 5
Serious seller and attentive
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A
Rating: 4 out of 5
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A
Rating: 4 out of 5
Very clear and functional site where the characteristics of the items are clear.
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A
Rating: 5 out of 5
Speed, product quality. I haven't dealt with customer service, hope it's as good just in case
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A
Rating: 5 out of 5
Package received very quickly and product carefully packaged. I would repeat the operation without any hesitation
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A
Rating: 5 out of 5
very good site
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A
Rating: 5 out of 5
example of seriousness and efficiency
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A
Rating: 5 out of 5
very efficient
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A
Rating: 5 out of 5
Excellent site. Never disappointed
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A
Rating: 5 out of 5
Very professional, fast shipping, nothing to say, site to recommend
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A
Rating: 4 out of 5
no problem
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A
Rating: 5 out of 5
Fast shipping, sturdy box to protect the hat. The site is very clear, with useful tutorials as well.
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A
Rating: 5 out of 5
excellent telephone reception. Fast and efficient
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A
Rating: 5 out of 5
Delighted with very good quality
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A
Rating: 5 out of 5
Very complete. Lots of choices. Well-constructed site. Good advice. Many informations about the world of hats. Not to mention the accessories section.
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A
Rating: 4 out of 5
Product conforms. Delivery times respected.
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A
Rating: 4 out of 5
GOOD TRANSACTION
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A
Rating: 5 out of 5
Excellent service and quality
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A
Rating: 4 out of 5
They are fast but the hat is not liked, so return and waiting for a refund.
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A
Rating: 5 out of 5
really a lot of choices. Large sizes, which are hard to find. The site is very well done, easy to search
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A
Rating: 2 out of 5
Deplorable packaging...
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake regarding the quality of our packages.
Can you tell us the issue you encountered with the package?
Indeed, normally the caps are sent in a box for transport.
What did you receive in the order package?
Best regards
Traclet
Please excuse us if we made a mistake regarding the quality of our packages.
Can you tell us the issue you encountered with the package?
Indeed, normally the caps are sent in a box for transport.
What did you receive in the order package?
Best regards
Traclet
A
Rating: 5 out of 5
Well received, perfect size, beautiful hat
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A
Rating: 5 out of 5
The info on the product, size is clear. Very simple to order. Delivery is very fast. Thank you very much
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A
Rating: 5 out of 5
Perfect service: clear and precise site, product received as ordered, quality packaging, delivery on time.
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A
Rating: 5 out of 5
thank you.
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A
Rating: 5 out of 5
Everything was perfect. The speed of delivery of my order and the care in packaging. The product matches the description.
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A
Rating: 5 out of 5
Impeccable reception and fast service
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A
Rating: 4 out of 5
Well-designed site
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A
Rating: 5 out of 5
fast and very good quality
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A
Rating: 4 out of 5
Welcoming site, giving a good overview of the products.
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A
Rating: 5 out of 5
The bowler hat meets my expectations. By the way, I have ordered 2 other bowler hats, in yellow and orange. My only regret is not being able to order a top hat in size 53 which is not available with you.
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Response from Chapellerie Traclet
Hello, we also make top hats in size 53 cm. Here is the link on our website: https://www.chapellerie-traclet.com/fr/chapeau-haut-de-forme/953-chapeau-haut-de-forme-enfant.html Best regards, Traclet