Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 3, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/05/2017
Very good service
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/06/2017
The password for my user was sent to me by email IN PLAIN TEXT, this is a significant security issue for an online sales site!!
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Response from Chapellerie Traclet
Hello
I did not see this as a security issue since the password is sent to your personal email address. In this case, if someone has stolen your email address; they can intervene even if it is not sent to your email because they will have a link instead.
Please explain your issue with the sending of the password because I do not see the problem well.
Best regards
Traclet
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/06/2017
Never disappointed with the ordered products. Speed for delivery.
Too bad there are many out of stock items.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/06/2017
very satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/06/2017
acceptable
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/06/2017
Good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/06/2017
Nothing to complain about
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/06/2017
Easy to use
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/06/2017
Very nice product.
Speed.
Perfect...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/06/2017
No problem
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/06/2017
Professional
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/06/2017
Serious site, professionals and well secured
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/06/2017
an enormous choice and fair prices, no hesitation!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/06/2017
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/06/2017
Fast, very good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/06/2017
I would have liked to be kept informed about the delivery delay. I had to send an email to find out what was going on. The response was immediate but a bit curt.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/06/2017
Very good site, very fast order. Availability and friendliness of sellers by phone to get more information about hats and size.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/06/2017
The reference site for hat enthusiasts.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/06/2017
Perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/06/2017
Excellent. The order arrived quickly, perfect match with the product offered on the site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/06/2017
Perfect. Compliant product, simple and refined.
Perfect packaging.
Fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/06/2017
User-friendly site, fast shipping and quality packaging.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/06/2017
completely correct between the order, payment and delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/06/2017
Satisfaction
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/06/2017
Very good site, serious and fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/06/2017
good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/06/2017
Hello
Please excuse us if we did not use the right vocabulary.
If you have a style suggestion, we are open to your proposal
here is the email we had sent:
Hello,
We are following up on your message, the order should arrive at your place on Thursday or Friday of this week.
Remaining at your disposal.
Best regards
TRACLET
4, Rue de Cadore, 42 300 Roanne
Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR47339397515
Siret: 339397515 00018
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Response from Chapellerie Traclet
Site needs improvement. My choice (1) was not available, so I chose something else (2). Then, I received an email saying that this choice (2) was not available, but that I could revert to (1). So, a waste of time and a lack of coherence in the site's information.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/06/2017
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/06/2017
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/06/2017
Serious company, fast shipping, careful packaging, I am very satisfied with the quality of the received products. This is not my first order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/06/2017
Effective!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/05/2017
Good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/06/2017
Easy to visit and browse, many articles offered. It was a first order, I will surely come back...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/06/2017
finally French manufacturing
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/06/2017
Very serious shop!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/06/2017
shipping and product quality, good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/06/2017
I recommend, great shop, fast and efficient.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/06/2017
very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/06/2017
Site with a lot of seriousness, stores open to calls, questions and therefore information.
Only downside, for an item at the price of the one I ordered, I would have liked a storage and maintenance guide with it.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/06/2017
Very good, impeccable service, careful and attentive. I recommend!
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