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Rating: 5 out of 5
Simple and accessible
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2, 3, 4 and 5 stars
Reset filtersN
Rating: 5 out of 5
the instructions are easy to follow
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C
Rating: 5 out of 5
Perfect
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J
Rating: 5 out of 5
great
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J
Rating: 5 out of 5
great nothing to say the site is awesome!
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J
Rating: 5 out of 5
Very nice product.. nothing to complain about
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E
Rating: 5 out of 5
Very good quality beret, responsive and understanding customer service
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J
Rating: 5 out of 5
Simple to use site
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Y
Rating: 4 out of 5
2 weeks delivery delay without any feedback from the site to warn. However, customer service is very responsive. Then the hat arrived very quickly and in perfect condition.
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R
Rating: 5 out of 5
Superb hat. Very well packaged. Fast delivery. Great price
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A
Rating: 5 out of 5
Perfect! True to the description, good size, nice shape, well packaged and delivered in excellent condition.
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D
Rating: 5 out of 5
Very satisfied
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A
Rating: 5 out of 5
Easy navigation on the site
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N
Rating: 5 out of 5
Very good quality price
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G
Rating: 2 out of 5
I bought a beige cap and received taupe.
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Response from Chapellerie Traclet
Hello, Thank you for taking the time to share your experience. We are sorry to hear that the color of the cap did not meet your expectations. Please send us a photo of the cap received with the reference code of the cap to [email protected] We will check with the manufacturer and if necessary we will proceed with its exchange. Best regards, Traclet
J
Rating: 5 out of 5
Wide variety of products; fast shipping
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A
Rating: 5 out of 5
Fast delivery, great prices, and impeccable packaging, I recommend!
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A
Rating: 5 out of 5
VERY GOOD
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M
Rating: 4 out of 5
Everything is correct
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M
Rating: 5 out of 5
Navigation is easy
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G
Rating: 3 out of 5
Hello, I received my order well, always beautiful quality, but 48€ today against 25€ in 2019, that leaves one perplexed!!!
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Response from Chapellerie Traclet
Hello,
We sincerely thank you for your positive feedback regarding the quality of our products. We understand your concern about the price increase, which can indeed be confusing.
This garden hat was 30 euros in 2019 and it has gone up to 48 euros this year because for 10 years, the price had not changed due to having stock of raw materials purchased at a lower price and we also had to increase the labor cost to manufacture this hat in France.
Best regards,
Traclet Sebastien
We sincerely thank you for your positive feedback regarding the quality of our products. We understand your concern about the price increase, which can indeed be confusing.
This garden hat was 30 euros in 2019 and it has gone up to 48 euros this year because for 10 years, the price had not changed due to having stock of raw materials purchased at a lower price and we also had to increase the labor cost to manufacture this hat in France.
Best regards,
Traclet Sebastien
A
Rating: 5 out of 5
Very beautiful products!
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C
Rating: 5 out of 5
Very happy with the delivery you respected my request for the dates thank you
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P
Rating: 4 out of 5
.......
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C
Rating: 3 out of 5
I am disappointed with the US bandana product; it lacks 1 or 2 photos to better visualize the product, as it is not a classic bandana, it is not a square of fabric; it is a fabric already cut, sewn, like a cap.
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T
Rating: 5 out of 5
Very good experience.
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D
Rating: 5 out of 5
Order with quality and fast shipping, product as described, I highly recommend Traclet Roanne. Thank you
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F
Rating: 3 out of 5
The site is quite well done.
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D
Rating: 1 out of 5
Delivery one month later than the scheduled date
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Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your experience, even though we are sorry to learn that your order has been delayed. Our manufacturer had a delay in production.
We hope that the hat gives you complete satisfaction.
Best regards,
Traclet
Thank you for taking the time to share your experience, even though we are sorry to learn that your order has been delayed. Our manufacturer had a delay in production.
We hope that the hat gives you complete satisfaction.
Best regards,
Traclet
G
Rating: 5 out of 5
Very happy with my purchase. Fast, exact dimensions. Perfect.
However, for leather care, how to do it? What should I use as a care product please?
Thank you again
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However, for leather care, how to do it? What should I use as a care product please?
Thank you again
G
Rating: 3 out of 5
Hello regarding the hat, very nice quality superb. But there was a missing eyelet on one side of the chin strap, anyway thank you for the chin strap provided, and I am quite happy with my hat, best regards.
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E
Rating: 5 out of 5
The received item corresponds exactly to my wishes: quality, attention to detail
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L
Rating: 5 out of 5
Very nice quality hat at a very reasonable price for a hat made in Ecuador. Very happy with my purchase!
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B
Rating: 5 out of 5
A very fast delivery
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C
Rating: 5 out of 5
I did not consult. The delivery times were respected.
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B
Rating: 5 out of 5
no problem: speed and efficiency and great choice;
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M
Rating: 5 out of 5
Satisfied with my order, superb hat, good value for money. Fast delivery
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D
Rating: 4 out of 5
Cap compliant. The size is good and the navy blue cotton fabric does not fade in the wash. The fabric is a bit thick for hot weather. UV protection 40+
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R
Rating: 5 out of 5
Bob meets expectations
Fast delivery
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Fast delivery
J
Rating: 5 out of 5
Perfect transaction in every respect. Choice, quality, speed.
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