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Rating: 5 out of 5
Order as expected, very satisfied with Traclet hat shop.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2, 3, 4 and 5 stars
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Rating: 5 out of 5
Very nice finish of the cap
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C
Rating: 5 out of 5
Hat of great elegance.
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C
Rating: 5 out of 5
Good site!
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J
Rating: 5 out of 5
Very ingenious and excellent quality suspender system.
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P
Rating: 5 out of 5
Top product and guaranteed speed!!
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E
Rating: 5 out of 5
Product corresponding to the description, with the right size. The product seems to be of quality, but it is still too early for the subject.
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V
Rating: 5 out of 5
Fast shipping, the hat was carefully packed and protected.
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G
Rating: 5 out of 5
Clear site to use! Fast shipping, to recommend!
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J
Rating: 5 out of 5
Super product, as always.
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J
Rating: 5 out of 5
A wide choice: the site is well made and this diversity is very pleasant and very attractive...
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D
Rating: 5 out of 5
Very satisfied as with every order.
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B
Rating: 5 out of 5
Wide choice of quality products.
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M
Rating: 5 out of 5
No problem.
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A
Rating: 4 out of 5
I am satisfied but I don't remember the navigation on the site, I didn't encounter any problems.
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P
Rating: 5 out of 5
The Traclet site is well designed, the description of the items is very precise and corresponds to the item. Delivery times are well respected.
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M
Rating: 5 out of 5
nothing to complain about fast delivery quality and appearance of the hat: impeccable this company is very serious
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L
Rating: 5 out of 5
Great. - I am happy with the products I ordered. Delivery was perfect and packaging was great. I recommend this site.
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D
Rating: 5 out of 5
Perfect conforms to expectations
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L
Rating: 5 out of 5
The reference for a quality purchase with top products. Thanks to the whole team
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M
Rating: 5 out of 5
nice edge, pleasant material
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D
Rating: 4 out of 5
Easy to place an order, fast delivery.
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J
Rating: 4 out of 5
beautiful style and good quality
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A
Rating: 4 out of 5
The products are of good quality and the delivery is fast. Too bad the comment on the ordered hat misled me and that the exchange is at my expense...
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E
Rating: 5 out of 5
Quality and seriousness of the company
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C
Rating: 5 out of 5
Very efficient and ultra-fast. As always.
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O
Rating: 1 out of 5
DO NOT ORDER FROM THIS SCAM SITE. I RECEIVED AN ITEM WITH A LOT OF DEFECTS (NOTABLY IN THE SEAMS). WANTING TO RETURN THE ITEM, THE SELLER REFUSES TO REFUND MY SHIPPING COSTS OF 25€.
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Response from Chapellerie Traclet
Hello,
We are sorry to learn that your experience with our service did not meet your expectations.
Regarding the visor, it has seams that, as shown in the photos, are not perfect. For a visor model priced at 12 euros, it is understandable that, as shown in the photos, it is not perfect.
Moreover, the model received and the one photographed on the site show the seams.
We do accept returns, but as indicated on the site, we do not cover return shipping costs.
Best regards,
Traclet
We are sorry to learn that your experience with our service did not meet your expectations.
Regarding the visor, it has seams that, as shown in the photos, are not perfect. For a visor model priced at 12 euros, it is understandable that, as shown in the photos, it is not perfect.
Moreover, the model received and the one photographed on the site show the seams.
We do accept returns, but as indicated on the site, we do not cover return shipping costs.
Best regards,
Traclet
A
Rating: 5 out of 5
I have been a customer for over 13 years and have always been very satisfied. I would like to thank Mr. TRACLET for his honesty, kindness, and professionalism. Abdelmalik
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B
Rating: 5 out of 5
Serious and fast site
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J
Rating: 5 out of 5
Impeccable
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C
Rating: 4 out of 5
Item in restocking
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T
Rating: 5 out of 5
Product very well packaged and in accordance with the advertisement, beautiful hat!
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P
Rating: 5 out of 5
Item conforms to the description and my expectations. Speed in processing the order and receipt within the deadlines. Very satisfied.
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B
Rating: 5 out of 5
N/A
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S
Rating: 5 out of 5
very satisfied with the product, fast delivery
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M
Rating: 5 out of 5
Superb hat
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R
Rating: 5 out of 5
Great and simple
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R
Rating: 3 out of 5
A delivery scheduled for 3 weeks but after a month, no news. However, as soon as I requested a refund, my hat was sent. In short, not much customer follow-up, it's a shame.
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J
Rating: 2 out of 5
I had to pay return shipping for the exchange. In the end, I will pay much more for the item than in a physical store.
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Response from Chapellerie Traclet
Hello,
Thank you for sharing your experience with us. We completely understand your frustration regarding the return fees and the final cost of your purchase.
To date, we have not found a solution to have free shipping costs; if you have a solution, we are of course willing to implement it.
On our side, we are already covering the return, and we are currently unable to cover all shipping costs.
Remaining at your disposal.
Best regards,
Traclet Sébastien
Thank you for sharing your experience with us. We completely understand your frustration regarding the return fees and the final cost of your purchase.
To date, we have not found a solution to have free shipping costs; if you have a solution, we are of course willing to implement it.
On our side, we are already covering the return, and we are currently unable to cover all shipping costs.
Remaining at your disposal.
Best regards,
Traclet Sébastien
A
Rating: 5 out of 5
All good, happy with a Stetson Michigan wool felt hat I purchased, outstanding product and quality, best prices compared to other shops. Quick delivery too. Big thanks to Traclet.
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