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Rating: 4 out of 5
Significant delay in restocking
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 1 out of 5
The gray on the internet does not match at all with the gray of the cap received
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Response from Chapellerie Traclet
Hello
Thank you for taking the time to respond to our request for feedback.
If this does not suit, please send us a photo to verify because since sending the order, we have not had any feedback from you.
Here is our email [email protected]
Otherwise, given your address, it is indeed possible to come to the store in Roanne to better see the color or to exchange the model if it does not suit.
Best regards
Traclet
Thank you for taking the time to respond to our request for feedback.
If this does not suit, please send us a photo to verify because since sending the order, we have not had any feedback from you.
Here is our email [email protected]
Otherwise, given your address, it is indeed possible to come to the store in Roanne to better see the color or to exchange the model if it does not suit.
Best regards
Traclet
A
Rating: 3 out of 5
Moderately satisfied with the sizes..... I returned the package and the return is at my expense so I returned it without ordering a new item, too bad!!!!
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A
Rating: 4 out of 5
Very fast service
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A
Rating: 4 out of 5
The delivery was a bit long, but the item is quite satisfactory.
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A
Rating: 4 out of 5
Thank you for your speed
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A
Rating: 4 out of 5
I am satisfied with my order.
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A
Rating: 4 out of 5
I am satisfied with my order although the price is relatively high. When I ordered, I received a message indicating waiting for restocking. No delay, no approximate delivery date, then nothing. In terms of communication, improvements are needed...
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A
Rating: 3 out of 5
Order not compliant with the photo
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A
Rating: 3 out of 5
3 weeks for delivery is a bit long
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A
Rating: 3 out of 5
Navigation on the site is way too slow. The cardboard packaging was visibly poorly taped because when I received my package it was completely open.
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A
Rating: 4 out of 5
Good
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A
Rating: 3 out of 5
The delay is too long and I had to call 3 times = phone charges???? waiting for a commercial gesture regards
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A
Rating: 4 out of 5
Once the order was placed, I was informed that the item was not available and that it had to be put back into production.
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A
Rating: 4 out of 5
Very satisfied with my order and especially your plus is that we can pay by check, which is becoming increasingly rare and is an asset at Traclet. I recommend this site and I would order from you to encourage French commerce, which is as competitive as global platforms with globalization and its consequences less.
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A
Rating: 4 out of 5
Excellent catalog
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A
Rating: 4 out of 5
Good quality, fast delivery, satisfied
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A
Rating: 4 out of 5
Product conforms but beware of strong heads, just barely despite the possibility of adjustment at the back
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A
Rating: 4 out of 5
Beautiful quality but returned because too small
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A
Rating: 3 out of 5
Fast service, but I am disappointed with the quality of the hat I ordered. The product does not match the photo on the site and I find the price excessive compared to the quality of the hat. I returned my order and am waiting for my refund.
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A
Rating: 1 out of 5
The product is very large and the finish is poor
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Response from Chapellerie Traclet
Hello
We have taken your comment into account.
If this model does not suit you in terms of quality, it is indeed possible to return it to us for an exchange of model. We make this model cap hat with other manufacturers with higher quality.
Best regards
Traclet
We have taken your comment into account.
If this model does not suit you in terms of quality, it is indeed possible to return it to us for an exchange of model. We make this model cap hat with other manufacturers with higher quality.
Best regards
Traclet
A
Rating: 4 out of 5
On the site, everything was clear: order, payment. Just one remark: not enough info on tracking because I quickly got worried, afraid of a scam.
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A
Rating: 2 out of 5
A bit complicated to communicate with this hat shop.
Not attentive enough to the customer and errors in the order.
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Not attentive enough to the customer and errors in the order.
Response from Chapellerie Traclet
hello
Thank you for taking the time to respond to our request for feedback.
For communication, we have exchanged a few times by phone, you did not indicate having communication issues.
As indicated during our exchanges, we took your order by phone and when we had the products, you were able to order them on our site.
Our Hat Shop remains at your disposal to better understand your communication issue.
Best regards
Traclet
Thank you for taking the time to respond to our request for feedback.
For communication, we have exchanged a few times by phone, you did not indicate having communication issues.
As indicated during our exchanges, we took your order by phone and when we had the products, you were able to order them on our site.
Our Hat Shop remains at your disposal to better understand your communication issue.
Best regards
Traclet
A
Rating: 4 out of 5
see below
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A
Rating: 3 out of 5
I am satisfied with the product but regret the amount of shipping fees
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A
Rating: 4 out of 5
Very good as usual
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A
Rating: 4 out of 5
Very satisfied with the product, my man is even more elegant thanks to the items
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A
Rating: 4 out of 5
the site offers a huge number of different items and consequently the readability suffers
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A
Rating: 4 out of 5
package well received, no problem
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A
Rating: 4 out of 5
very well done.
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A
Rating: 4 out of 5
Quality choice
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A
Rating: 3 out of 5
Fast delivery
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A
Rating: 4 out of 5
product conforms to the order.
but a slight lack of finishing
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but a slight lack of finishing
A
Rating: 4 out of 5
Not enough filters on the site. So way too many items offered compared to the search. It's quite tedious!
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A
Rating: 4 out of 5
A lot of choices, fast delivery, good communication. I love my hat!
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A
Rating: 4 out of 5
NO SHIPPING ISSUES AS PER THE FORECAST
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A
Rating: 4 out of 5
Perfect!
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A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
Clear and easy site. However, not enough filters to find what you are looking for. As a result, way too many items offered that do not match the search. Traclet responds quickly to emails. I do regret, however, that there is no order tracking or package tracking on the account. Apart from these reservations, the hats are great and of good quality.
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A
Rating: 2 out of 5
1 month delivery delay instead of the announced 48h. Otherwise, the product is satisfactory.
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Response from Chapellerie Traclet
hello
Please excuse us for the slightly longer delay than announced of 2 weeks.
Indeed, when ordering, the delay was well noted when choosing the size and also confirmed during the supply process by email.
We hope that the product will satisfy you.
Best regards
Traclet
Please excuse us for the slightly longer delay than announced of 2 weeks.
Indeed, when ordering, the delay was well noted when choosing the size and also confirmed during the supply process by email.
We hope that the product will satisfy you.
Best regards
Traclet