Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Hello, When ordering, the size 56 cm had a delivery time of 2-3 weeks. The order was placed on 11/12/2019 09:55:13 It was sent on 23/12/2019 13:47:53 Regards Traclet Best Wishes 2020
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2019
Still as fast for processing orders.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2019
Hello,
A more careful packaging for shipments would be better. The cardboard is fine, but the white paper that surrounds the hat or cap is a bit 'light'...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2019
No difficulty navigating and finding the items I was looking for in particular. Moreover, the ordered items are as I hoped.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/12/2019
It's not too difficult to navigate.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2019
The site is well made
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2019
Good, hat conforms to my order, one delay on delivery but the contact with customer service went well.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2019
Product super beautiful quality.
A delay related to a special request
The downside is related to the lack of response to my email and my message on the answering machine...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2019
Regarding the order and delivery, nothing to complain about: everything is correct.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/11/2019
Delivery needs to be reviewed closely, very disappointing
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/12/2019
Nothing to report.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/11/2019
Reliable delay, fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2019
Very fast shipping despite the holidays.
Product conforms to the photo on the site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2019
The site allows for good visibility of the items.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/12/2019
fast delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/12/2019
The filter functionality could be improved. For example, when selecting a size, only display products in stock in that size and not all possible ones.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/12/2019
Notable small defect on the felt, absence of the cork bands usually provided with Stetson items, size (Chinese) very approximate - larger than American references: the M corresponds largely to an L -, hat delivered without the original brand box, in packaging too tight for the width of the brims, additionally poorly secured packaging (loose paper bands scattered around the hat). Usually, one expects more care to be taken with an order, especially when it is made at a high price. Too bad...
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Response from Chapellerie Traclet
Hello
For the felt defect issue, please send us a photo to [email protected] to see if we can change it or if it comes from transport.
Regarding the size, the information that the Stetson brand even made in China runs large is noted on the product sheet at the same level as the size choice.
Furthermore, the information about the production location is noted as with every Stetson hat, here the place of manufacture is noted in China
Regarding the transport box, it is not provided with this type of hat and on the other hand no hat box is offered for this model because the classic Stetson boxes are too small.
Finally, for the size reducers, we can send them to you because like the boxes, they are not provided with all Stetson hats but we can of course send you some from our stock.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2019
Interesting, as the first site that offers hats with sizes beyond 63.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2019
meets my expectations
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2019
VERY GOOD SITE
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2019
Waiting for size exchange
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/11/2019
Chapka with defects Russian sign damaged chapka smell of musty and dusty poor quality it is not worth 65 euros really disappointed your service did not respond to my expectations 3 I had to give my address which remained the same and the driver refused to bring the package from my home he told me I will drop it at the post office I got angry with him
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Response from Chapellerie Traclet
Hello
when sending, the chapka did not have dust.
Thank you for sending us photos as this is not correct.
Finally for the delivery, please give your feedback to the Post, we will note it with the postal complaints.
Best regards
Traclet
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/11/2019
Delivery received after 3 weeks when during the order this was not indicated and never an email to warn!
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Response from Chapellerie Traclet
hello
The information about the delivery time of 2-3 weeks was indicated three times.
First during the size selection, this information is repeated at the same level as the add to cart button.
Second time, during the order summary, this information is noted once again.
And finally, this restocking information is sent by email (see below the order tracking).
Furthermore, the information is repeated on the order when you log into your account.
Best regards
Traclet
Shipped Hanae TRACLET 12/17/2019 4:41:24 PM
In delivery Hanae TRACLET 12/17/2019 10:40:44 AM
Payment accepted 11/22/2019 7:30:01 PM
Awaiting restocking 11/22/2019 7:29:59 PM
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2019
Well-made site. Nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2019
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/12/2019
It is only after placing the order that we learn that the item is out of stock. This leads to a delay of several weeks before being delivered. I felt trapped, as I thought I was buying an item immediately available. Not a correct procedure, in my opinion.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2019
Good reception, fast and in a sturdy box.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2019
The items seem to be of good quality
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/11/2019
The products are very good but the customer service is a disaster! Difficult to get advice before the purchase, you feel like you are waking up the person on the other end of the line. And then, the same, complicated to get information for a return. It took more than 7 calls to customer service to get a follow-up and a refund for my purchase. Really very unfortunate. The products may be impeccable, it cools to try the experience again.
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Response from Chapellerie Traclet
hello
Thank you for your comment. For your information, your order was placed on November 5 at 8 PM and it was shipped on November 6. Then, you called several times and as I indicated to you, we are waiting for a response from Flechet.
Unfortunately, the information could not be given quickly because Flechet is in the process of being bought out at the end of this year and if you cannot reach me on my side, I have little information from Flechet. That is why I proposed another model that I sent you by email.
You are judging my character which is not very nice.
Finally, readers will be able to judge your comments.
Best regards
Merry Christmas and Happy New Year
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2019
Not bad at all! Varied choice and affordable prices
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2019
The site is quite well made. You can easily make your choice.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2019
Ordered a beret Elosegui in 63 received a 62!!!!!!! Disappointed, don't understand, while the previous order was successful !!!!!
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake; we will remake it as we have just checked and we have no more in stock. We should have them after the end of year holidays of the workshop.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2019
sizes 57 58 should exist!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2019
Very good contact with the person on the phone
Product is as I expected
Perfect delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/12/2019
Fast delivery.
Damaged product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2019
ok no worries
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/12/2019
Problem creating an account
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/12/2019
Incorrect information from your customer service about the size. The 59cm is much larger than the L at Stetson. Paid return
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/11/2019
Excessive restocking delay 6 weeks between the order and the reception at my home.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2019
Easy navigation on the site, fast delivery,
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