Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/08/2019
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/08/2019
Very well supplied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/08/2019
Product conforms to the order.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/05/2019
Deplorable telephone reception.
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Response from Chapellerie Traclet
Hello, please excuse us if we have not been able to respond adequately to your expectations. For this model of hat in size 63 cm, the delay was longer than expected by our workshop. We apologize for this. Here is a discount code of 20 euros valid for your next order. Code: W2UAQNIH. We hope that the hat will satisfy you. Best regards, Traclet.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/07/2019
Fast and compliant delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/07/2019
The package was redone twice and 2 items had stitching defects that were nonexistent.
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Response from Chapellerie Traclet
Hello, thank you for your comment; can you send photos of the defects so that we can report them to the workshop. Email: [email protected] Best regards, Traclet.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/07/2019
Very satisfied, suits me very well.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/06/2019
I informed that I would not be there in August and yet the hat was sent. I have no news of this hat, moreover when ordering no one informed me that it would take about a month for it to be available. In a word, my experience has been bad in every way.
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Response from Chapellerie Traclet
Hello, yes as indicated by phone, we have taken into account that you were closed in August. We therefore agreed on a return at the end of August. We do not understand your message at all. Please contact us at 04 77 71 40 58, we just left you a message. Moreover, you must have received an email from the post office because the address lacks information while we have correctly placed all the noted information on the package. Best regards, Traclet.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/07/2019
Delivery time respected! Too bad the hat is not in a rigid box.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/07/2019
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/07/2019
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/07/2019
Hat arrived wrinkled.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/07/2019
The compass does not work.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/07/2019
Impeccable item. However, the package was a bit damaged
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/07/2019
EXCELLENT
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/07/2019
Pleasant and rich, the ergonomics could still be improved
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/07/2019
serious site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/07/2019
The delay without real explanation.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/07/2019
the product provided conforms to the order, in perfect condition, carefully packaged
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/05/2019
Practical
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/06/2019
Serious site. Good quality item and conforms to the description.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/07/2019
Conforms to the order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/07/2019
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/07/2019
For all tastes and all prices.
Enormous choice
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/07/2019
Important choice, beautiful products, high prices. A not very pleasant telephone reception. Incorrect information about deliveries.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/07/2019
Site offering many models. The one ordered (straw) is of good quality. Product well packaged, so it arrived intact, order and reception without any problems.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/07/2019
Delivery of a hat that did not correspond to the order. With the heatwave, this is all the more regrettable. There was no return label in the package. To this day we are still waiting for the delivery of the ORDERED ITEM.
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Response from Chapellerie Traclet
Hello, the correct package has been sent to you by email following your call. Did you receive it? Under no circumstances is the return covered if we do not make a mistake. Moreover, we have sent you an email to ask for confirmation of your new delivery address. Please communicate it to us upon receipt of this email at [email protected]. Best regards, Traclet.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/06/2019
Lack of responsiveness regarding claims, returns, and product exchanges. The product below was not available in my size.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/07/2019
Size issue. 2 orders for nothing.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/07/2019
super shop top items
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/06/2019
Not serious or distraction?
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/05/2019
the site meets my needs and expectations and I always find what I'm looking for
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/07/2019
Good choice, good communication.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/07/2019
neat item
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/07/2019
correct
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/07/2019
A certain time between order and delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/07/2019
no problems
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/05/2019
Very long delay.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/07/2019
Site quite confusing. Unlikely and inaccurate size for orders outside of one size.
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Response from Chapellerie Traclet
Hello, can you tell us about the issues encountered with unlikely sizes? Indeed, we make hats and caps up to size 70 cm on certain models because some customers do fit this size. If you have examples of issues, please let us know. Best regards, Traclet.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/06/2019
Practical site and wide choice, however it's a pity that there are not more colors offered on the site while they exist at the manufacturer.
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