Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 3 and 4 stars

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Acheteur Vérifié

Published on 01/07/2019 à 13h52 following a purchase from 21/06/2019

Hat as described, nice item

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Acheteur Vérifié

Published on 01/07/2019 à 13h40 following a purchase from 23/06/2019

Very good!

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Acheteur Vérifié

Published on 01/07/2019 à 13h14 following a purchase from 23/06/2019

site ok

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Acheteur Vérifié

Published on 01/07/2019 à 13h12 following a purchase from 22/06/2019

Satisfied with my purchase

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Acheteur Vérifié

Published on 01/07/2019 à 10h59 following a purchase from 07/06/2019

High-quality hats. Stock availability is very limited. Delivery does not meet the elitist ambitions of the site: poor quality recycled cardboard, etc.

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Acheteur Vérifié

Published on 30/06/2019 à 10h07 following a purchase from 16/06/2019

meets my expectations except the transport box which has a really horrible smell, had to deodorize the hat

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Acheteur Vérifié

Published on 27/06/2019 à 15h26 following a purchase from 19/06/2019

Too bad the hat is made in Italy and not in France.

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Acheteur Vérifié

Published on 27/06/2019 à 14h27 following a purchase from 19/06/2019

Difficult to sort between men's hats and women's hats!

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Acheteur Vérifié

Published on 26/06/2019 à 17h20 following a purchase from 07/06/2019

Hello, just a lack of communication regarding delivery times on an order from 7/06 reviewed on 21/06. You have to go fishing for information. Otherwise, nothing to say, I would recommend. Best regards.

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Acheteur Vérifié

Published on 26/06/2019 à 14h22 following a purchase from 17/06/2019

The hat arrived well, well packaged, not damaged...

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Acheteur Vérifié

Published on 26/06/2019 à 13h49 following a purchase from 17/06/2019

Correct site, difficulty in appreciating the colors of the hats

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Acheteur Vérifié

Published on 26/06/2019 à 13h08 following a purchase from 18/06/2019

Good

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Acheteur Vérifié

Published on 24/06/2019 à 23h04 following a purchase from 16/06/2019

Good but the sizes are not exactly the same and it would be worth warning beforehand.

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Acheteur Vérifié

Published on 24/06/2019 à 14h56 following a purchase from 15/06/2019

Well-made site, nothing to report

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Acheteur Vérifié

Published on 24/06/2019 à 13h40 following a purchase from 10/06/2019

Very well-stocked site regarding headwear. Lots of choices.

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Response from Chapellerie Traclet Published on 24/06/2019

Hello
Please excuse us for this delivery delay, the order must have passed among other orders and we did not carry out the necessary verification.
Best regards
Traclet

Acheteur Vérifié

Published on 24/06/2019 à 13h21 following a purchase from 15/06/2019

Clear site with a large selection.

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Acheteur Vérifié

Published on 24/06/2019 à 13h12 following a purchase from 05/06/2019

Average.

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Acheteur Vérifié

Published on 22/06/2019 à 08h05 following a purchase from 13/06/2019

very competent supplier

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Acheteur Vérifié

Published on 21/06/2019 à 13h56 following a purchase from 13/06/2019

Hat arrived deformed

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Response from Chapellerie Traclet Published on 21/06/2019

Hello
Please excuse us if the hat has an issue.
Thank you for sending us photos of the hat and the box so we can make claims with our post and we will do what is necessary to send you a compliant hat.
Here is our email for the photos: [email protected]
Best regards
Traclet

Acheteur Vérifié

Published on 21/06/2019 à 13h53 following a purchase from 13/06/2019

Average site.

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Response from Chapellerie Traclet Published on 26/06/2019

Hello, sorry but we did not receive your email. For this Herman model, we will only have it in July. Otherwise, we already have these models in stock: https://www.chapellerie-traclet.com/fr/chapeau-trilby/5426-chapeau-trilby-blue-lagoon-.html#/taille-56_cm https://www.chapellerie-traclet.com/fr/chapeaux-printemps-ete/9390-chapeau-trilby-campanie-paille-papier-beige-bleu-traclet-.html#/taille-taille_unique Best regards, Traclet.

Acheteur Vérifié

Published on 21/06/2019 à 13h38 following a purchase from 13/06/2019

Everything went well until delivery

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Acheteur Vérifié

Published on 21/06/2019 à 11h27 following a purchase from 22/05/2019

product meets my expectations (beautiful craftsmanship, good quality materials) I am happy with your service and the manufacturing and delivery times ......

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Acheteur Vérifié

Published on 20/06/2019 à 20h12 following a purchase from 09/06/2019

Lots of choices and presentation on interesting people

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Acheteur Vérifié

Published on 20/06/2019 à 19h14 following a purchase from 12/06/2019

Good product choice, fast delivery, very efficient.

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Acheteur Vérifié

Published on 19/06/2019 à 21h45 following a purchase from 09/06/2019

practical

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Acheteur Vérifié

Published on 19/06/2019 à 20h12 following a purchase from 12/05/2019

Company that seems serious but not very responsive (1 month wait for a delivery scheduled in 2 weeks) however the item is in accordance with the description.

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Acheteur Vérifié

Published on 19/06/2019 à 11h19 following a purchase from 31/05/2019

Not enough information regarding delivery time but otherwise very responsive!

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Acheteur Vérifié

Published on 19/06/2019 à 10h00 following a purchase from 10/06/2019

Clear information on the site allowing to choose the right item

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Acheteur Vérifié

Published on 18/06/2019 à 20h02 following a purchase from 07/06/2019

Bug

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Acheteur Vérifié

Published on 18/06/2019 à 17h51 following a purchase from 08/06/2019

Delivery as expected.

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Acheteur Vérifié

Published on 18/06/2019 à 16h16 following a purchase from 07/06/2019

An accessible site and a variety of offers.

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Acheteur Vérifié

Published on 18/06/2019 à 15h57 following a purchase from 09/06/2019

good

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Acheteur Vérifié

Published on 18/06/2019 à 10h30 following a purchase from 14/05/2019

a bit complicated site

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Acheteur Vérifié

Published on 15/06/2019 à 09h46 following a purchase from 05/05/2019

The site is very good
A bit more complicated when you want to make a return which is my case

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Acheteur Vérifié

Published on 15/06/2019 à 09h37 following a purchase from 06/06/2019

Very good phone reception, fast delivery even though the product was announced as being restocked, I found that curious

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Acheteur Vérifié

Published on 14/06/2019 à 09h00 following a purchase from 05/06/2019

While the delivery time was very good, the quality of the product leaves much to be desired: this beanie seems to have already been posted, it has a crease inside and does not look new! Moreover, the brim does not sit flat on the head which is not very aesthetic.

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Response from Chapellerie Traclet Published on 14/06/2019

Hello
It will be difficult for the beanie to be worn as they have just arrived.
Regarding the creases, as shown in the photos, this model is not without creases or seams.
We have other models made in France like the Beton Ciré brand that are better finished.
Best regards
Traclet

Acheteur Vérifié

Published on 13/06/2019 à 19h12 following a purchase from 05/06/2019

Quite easy to compare quality and price.

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Acheteur Vérifié

Published on 12/06/2019 à 16h00 following a purchase from 05/06/2019

To see in real life but this is the first time I order

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Acheteur Vérifié

Published on 12/06/2019 à 12h56 following a purchase from 04/06/2019

good

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Acheteur Vérifié

Published on 11/06/2019 à 15h59 following a purchase from 29/05/2019

The site does not work well on my tablet, and I had to pay for my order by check

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