Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Well received my package and nothing to say about the delivery. Two small downsides I wanted the same model but with the oil finish. We had exchanged on the subject by email but I may have chosen the wrong reference when I ordered, but we do not have feedback during the order on the purchased product. Furthermore, during our exchanges, I asked if you had a promo code and I was not answered on the subject. I notice that there was one, a bit of a shame. For my part, I had decided to prioritize a French seller instead of other sites like village hats or hats shop…
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Julien P.
Rating: 4 out of 5
following a purchase from 26/10/2025
I am satisfied with the product, however the delivery went badly having chosen Chronopost the most expensive delivery, to be delivered at home. They failed my delivery because they did not have my phone number and left the package in a pickup box without offering a second attempt. For the most expensive delivery service they really do the minimum service I do not recommend. I suggest that the site requires entering the phone number in the form to avoid this inconvenience for others or simply to avoid their deplorable services. But the hat is perfect
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Laurent E.
Rating: 4 out of 5
following a purchase from 23/10/2025
There are many references on the Traclet hat shop website. When looking for something specific, you have a choice. However, I think it would lack a level of content filtering, or an additional level of content precision. For example, finding a treatment for leather was quite convoluted: it is faster to go through a leather product and look for related products, rather than finding the product directly through search. However, it should be noted the exemplary availability of the customer service/online advisor, who responds even on the days the shop is closed. The products offered by the human meet the needs expressed, and it is really appreciated.
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Gontran B.
Rating: 1 out of 5
following a purchase from 26/10/2025
Cap too small, unusable.
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Response from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that the cap did not meet your expectations. Your feedback is valuable and helps us improve our products.
For a one-size model, it fits sizes 55 cm to 59 cm.
It is indeed possible to exchange it for another model with a different size if this model does not suit you.
Best regards,
Traclet
S
Stephane P.
Rating: 4 out of 5
following a purchase from 26/10/2025
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Luc D.
Rating: 4 out of 5
following a purchase from 21/10/2025
Wide choice
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Nadine C.
Rating: 4 out of 5
following a purchase from 15/07/2025
Clear site
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G. B. K.
Rating: 4 out of 5
following a purchase from 18/10/2025
lack of clarity regarding the 2 addresses (postal and email), good customer service.
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Brigitte D.
Rating: 4 out of 5
following a purchase from 17/09/2025
A cap that finally fits me well.
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Jacques N.
Rating: 4 out of 5
following a purchase from 23/10/2025
Overall satisfied; but. Before payment, delivery is offered at 3.90E, then at checkout several other amounts are proposed. I will never know what these 3.90E correspond to... which have disappeared.
The return lacks fluidity.
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Michel D.
Rating: 4 out of 5
following a purchase from 20/10/2025
The product is of very good quality, just be careful that the advertised size is much smaller than the actual size by about 1.5 cm, so for a head circumference of 56.5cm take a 58!!!
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Chantal W.
Rating: 4 out of 5
following a purchase from 18/10/2025
Hello
I ordered the IRENA hat super quality but way too bulky unfortunately no photos worn with the hat, I returned it!!!
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Bernard S.
Rating: 4 out of 5
following a purchase from 17/10/2025
On the site: there is a lack of information about the caps: more photos of the actual colors, the seams, as well as the inside, information about the brand, the country of manufacture, the width of the visors in relation to the size...
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Monique D.
Rating: 1 out of 5
following a purchase from 13/10/2025
Order not received
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Guy M.
Rating: 4 out of 5
following a purchase from 30/09/2025
easy navigation
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Raymond C.
Rating: 4 out of 5
following a purchase from 03/10/2025
The hat arrived within the expected time. It is perfect and I hope the person who will wear it will like it.
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Chantal B.
Rating: 2 out of 5
following a purchase from 10/10/2025
hat that does not suit me but it's a subjective opinion, the hat has a nice line, I would have liked more flexibility at the head
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Response from Chapellerie Traclet
Hello,
Thank you for sharing your opinion. We understand that comfort and flexibility are important criteria when choosing a hat. Your feedback is valuable and we hope you find a model that suits you perfectly.
Otherwise, we have this model with a large band for thicker and more adjustable around the head; in a slightly thicker felt.
https://www.chapellerie-traclet.com/fr/chapeaux-automne-hiver/21143-chapeau-fedora-a-bord-large-the-author-noir-jaxon-james.html?SubmitCurrency=1&id_currency=1
Best regards.
Traclet Sébastien
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Philippe V.
Rating: 4 out of 5
following a purchase from 29/07/2025
functional site; communication to simplify (an email without response)
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Michel H.
Rating: 4 out of 5
following a purchase from 28/09/2025
Delivery made on time. Kindness of the telephone reception.
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Aurélien M.
Rating: 4 out of 5
following a purchase from 08/10/2025
after a first order that did not correspond to what I had ordered, a new delivery was made. I regret, however, having been forced to pay 5 euros for the return knowing that I followed the advice indicated on the site (take 1 cm less) and that the color did not match.
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Anne-Marie M.
Rating: 4 out of 5
following a purchase from 07/10/2025
Careful shipping
Meets my expectations
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Marie-Laure A.
Rating: 4 out of 5
following a purchase from 10/10/2025
Quick reception well packaged
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Laurent G.
Rating: 4 out of 5
following a purchase from 10/10/2025
Hello I am satisfied with the order and the item purchased
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Herizo R.
Rating: 3 out of 5
following a purchase from 10/10/2025
Until today, I have not yet received my order!!!
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Charly S.
Rating: 3 out of 5
following a purchase from 13/10/2025
Very nice product but a cruel lack of wrapping on the packaging.
The gift seems ordinary despite the quality.
Too bad
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Christian L.
Rating: 3 out of 5
following a purchase from 11/10/2025
The hat is very nice except that it is a bit too big for a size M.
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Miridjian S.
Rating: 1 out of 5
following a purchase from 08/10/2025
Disappointed
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Response from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that your experience did not meet your expectations. Your feedback is valuable to us and we would like to better understand your concerns. Do not hesitate to let us know the issues encountered with the beanie and the areas for improvement to see if we have a model already in our collection that gives you better satisfaction or if this model can be improved with your remarks.
Remaining at your disposal.
Best regards.
TRACLET
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Glen C.
Rating: 4 out of 5
following a purchase from 05/10/2025
Easy to order, hat is great, fast delivery.
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Frederic J.
Rating: 1 out of 5
following a purchase from 17/09/2025
Relationship rather complicated and to this day, I still have not received my return.
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Response from Chapellerie Traclet
Hello,
We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable and we would like to better understand the situation related to your return. According to the last return tracking 6a04151332072 for size 58 cm, the hat was received on October 9th.
When did you return this hat for a second exchange?
Remaining at your disposal
Best regards.
The chapellerie-traclet.com team
J
Jean-Jacques C.
Rating: 4 out of 5
following a purchase from 03/10/2025
The product is correct
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Véronique-Odile M.
Rating: 4 out of 5
following a purchase from 26/09/2025
Navigation a bit laborious, fast delivery.
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Phil C.
Rating: 2 out of 5
following a purchase from 06/10/2025
Disappointed that the decorative cord is too long
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Response from Chapellerie Traclet
Hello,
We thank you for your feedback and are sorry to learn that the decorative cord does not meet your expectations.
The cord is adjustable by sliding it to set it. If needed, please send us an email at [email protected]
Remaining at your disposal
Best regards.
Traclet Sébastien
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Jean Marc L.
Rating: 4 out of 5
following a purchase from 01/10/2025
Good quality pretty lacks gift box
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Mehdi C.
Rating: 3 out of 5
following a purchase from 01/10/2025
Very good site that I recommend.
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Eric H.
Rating: 4 out of 5
following a purchase from 03/10/2025
Product conforms to the description
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Pauline P.
Rating: 4 out of 5
following a purchase from 25/09/2025
Quick order, return for wrong size quite quick. Email solicitation for information, very quick response
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Clément M.
Rating: 4 out of 5
following a purchase from 12/08/2025
Delivery times much longer than announced (7 weeks) but hat of excellent quality!
Very good customer follow-up as well.
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Guy L.
Rating: 2 out of 5
following a purchase from 30/09/2025
not the easiest, especially when you are 76 years old and not very good with computers a simple phone call would be better but I think that's not really in fashion today???!!!
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Jean Marie D.
Rating: 2 out of 5
following a purchase from 28/09/2025
the engraving is very coarse and incomplete.
I find the price high for what it is.
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Fabrice S.
Rating: 4 out of 5
following a purchase from 27/09/2025
delivered 48h early super.
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