Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Good but having two products with one on restock, we waited for the second to arrive to make the shipment.
It's not the fact that bothers me, quite the opposite, but I would have liked to know
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/06/2019
Easy to consult
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/06/2019
I ordered 2 hats size 57 and only one fits, the other is too big?
Translated reviews
Response from Chapellerie Traclet
Hello
In the case where the size of the second one does not fit, please return it to us with the order number 191327 and indicate the size issue upon return so we can take the necessary steps to exchange it for you.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/05/2019
Easy to use and a wide choice of items
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/05/2019
Despite the size (56) being a bit large, very good product, good quality
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/05/2019
Order too long, paid 4.80 € to wait 5 days, that's long.
Translated reviews
Response from Chapellerie Traclet
Hello
The order being placed on Thursday, the post did not deliver on Saturday but only on Monday of the week.
For next-day delivery, you need to choose TNT or Chronopost.
Best regards
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/05/2019
A first package containing 2 caps (amounting to 80€) indicated as sent but never received. After a week of waiting, I called customer service who sent a second package which was well received but with only one of the 2 caps without any explanation from the seller regarding the absence of the second cap. Following a second call to customer service, after discussion, a refund for the second cap was issued with average politeness, implying that some customers call and say they have not received their package when they actually have. I would not recommend this site again despite the quality products. Perhaps it would be wise to consider changing delivery providers as the first shipment was lost without information.
Translated reviews
Response from Chapellerie Traclet
Hello
I still find the email not very nice.
Indeed, we sent a new shipment so that you would receive at least one cap without waiting for a return from the post.
As I indicated, we sent you only one in the second shipment because we only had one that had already been sent to you.
As proposed during the order, we have several transport methods including Colissimo, TNT, Chronopost.
Unfortunately, none are perfect.
We tried to do our best and I find your message very unfortunate.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/05/2019
my stars are enough....
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/05/2019
Very detailed and well organized
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/03/2019
The quality is very good, but this hat does not stay on the head
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/05/2019
Good site, descriptions could be more precise.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/05/2019
Very fast shipping, impeccable package and hat corresponding exactly to the measured-ordered size!
One small regret, the shipping costs announced as
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/05/2019
Coarse finishes and seams, plus the badge is glued and not sewn
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/05/2019
Good product, in accordance with the description and meets my needs.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/05/2019
Hello,
Fast delivery and neat packaging but ...
I ordered size 61 because my husband wears size 6& for years (I checked his head measures exactly 61 cm) and I received a cap that is way too big (I measured it, it is 63). So we will return it but ... at our expense and with apprehension of not getting the right size back because we wonder if it's a size issue or just a label issue
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/05/2019
Very practical site to consult, and precise in its descriptions.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/05/2019
I am very happy with the site, just if there could be a bit more stock and choice it would be perfect.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/05/2019
The item does not match the description, it was supposed to be fully lined with 100% acrylic fleece which is not the case.
Unfortunately, having worn it because I did not see the problem right away, I can no longer return it.
Moreover, I informed the service that handles complaints who responded immediately the first time but then played ostrich for more than a week afterwards.
If I had not followed up again to get a response, I think that at this point I would still not have an answer.
This is the second time I order from you with 2 major problems each time.
Please do not send me notifications anymore as I will now order from another site.
Translated reviews
Response from Chapellerie Traclet
Hello,
Please excuse us for the error on the inner lining of this docker beanie.
At no time did you indicate that you had worn it and we refused a return.
We could have made a commercial gesture by exchanging it for another product or a credit.
Furthermore, if we did not respond more quickly to the second email, it is because we were waiting for a response from Stetson to communicate the information to you.
We are trying to find a solution but we are still waiting for Stetson after your second email.
Moreover, you indicated that you had already ordered while we find no trace of a previous order.
We invite you to contact us again to find a solution to your problem.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/05/2019
Well-designed site. Several search criteria to find very easily... shoes that fit. The choice in large sizes (+61) is gradually expanding. Good.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/05/2019
Lots of choices.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/05/2019
To recommend
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/05/2019
simply: a website specialized in the world of hats
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/05/2019
Order as expected but no response to the various emails
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/04/2019
very good site, good exchange with the person(s) in charge..
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/05/2019
Good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/05/2019
honest and correct
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/05/2019
In line with my expectations! I recommend this seller ....
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/05/2019
always satisfied with my orders, sometimes there are stock shortages, too bad
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/05/2019
Well presented, clear. Effective for choosing a product.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/05/2019
The site is good, the Laulhere beret is very nice but the khaki Elosegui beret is not 12 inches, it is 9 or 10
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/05/2019
A lot of choices, for all tastes and all budgets
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/05/2019
Product does not exactly match the definition given by Traclet.
Translated reviews
Response from Chapellerie Traclet
Hello
If the product does not satisfy you, that is an opinion, but we have been selling it for several years and we have good feedback.
We do not understand your very negative message towards us when we always try to do our best.
If the product does not satisfy, it is like everything, it cannot please everyone.
In this case, it needs to be returned and we should not disparage a quality French product.
Best regards
Traclet
PS/customer review on the product
here below are two reviews on the product
Number of reviews: 2
Average rating: 5/5
Show the trust certificate
J. Laura on 05/02/2019 5/5
Very nice product, quality
C. Réjane on 15/03/2018 5/5
I like it a lot
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/05/2019
Wrong product, plastic frame covered with poor fabric, very uncomfortable..
Translated reviews
Response from Chapellerie Traclet
Hello
This model of sailor cap has existed for over 50 years and is still made this way.
If this does not suit you, that is possible but you cannot say it is a bad product because this model has been made for over 50 years and if it were a bad product we would have received negative feedback.
Moreover, the reviews are positive.
If the product does not suit you, we advise you to change it.
Indeed, it is an opinion but it does not call into question the manufacturing.
The information will be passed on to the manufacturing service and also to the company's lawyer as this can be considered defamation especially since we have not received any call from you to report this and no product return.
If a product does not suit, the customer returns it. That seems logical.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/05/2019
Serious site and reachable by phone which is a good thing nowadays.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/05/2019
Good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/05/2019
Satisfied, meets my needs.
The product description lacked whether this hat could be rolled up.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/05/2019
Good products, good quality, but you have to be willing to pay the price.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2019
Extremely fast shipping. Thank you
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/04/2019
The site is well made and the products are of quality.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/04/2019
I received size 60 and I received size 53
Translated reviews
Response from Chapellerie Traclet
Hello
Sorry but the size on your invoice is noted as 53 cm.
It is indeed possible to change it if it does not fit.
Best regards
Traclet
We use cookies for audience measurement and improving user experience.
English 
Français