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Rating: 4 out of 5
It's a shame that the packaging is basic, one corner of the box was a bit crushed which could have damaged the hat.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Overall satisfied
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A
Rating: 4 out of 5
satisfied with the site and the delivered product
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A
Rating: 4 out of 5
xxxx
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A
Rating: 4 out of 5
Serious and fast. Packaging a bit light.
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A
Rating: 4 out of 5
to recommend
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A
Rating: 4 out of 5
thank you for the large number of choices
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A
Rating: 4 out of 5
Good. Supply a bit slow.
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A
Rating: 4 out of 5
I recommend. Fast delivery, hat that matches the product sheet
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A
Rating: 4 out of 5
I would recommend your site. I received my order quickly and I am not disappointed
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A
Rating: 4 out of 5
fast for shipping
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A
Rating: 3 out of 5
Returned, unfortunately.
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A
Rating: 4 out of 5
Serious site. Fast delivery. Good advice regarding size choice.
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A
Rating: 4 out of 5
Very good, but the package is crumpled because the box is too small for it.
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A
Rating: 3 out of 5
Good service but the delivery was not top-notch. The package was damaged and the gift wrapping too.
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A
Rating: 4 out of 5
Great! Unbeatable Quality/Price ratio!
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A
Rating: 4 out of 5
good product; beautiful quality but the only downside is a rather strong smell I think it's the waterproofing; clear and functional site, fast delivery
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A
Rating: 4 out of 5
I found this site online and I am very happy with it
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A
Rating: 4 out of 5
complete. don't stay without anything on your head
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A
Rating: 4 out of 5
Good
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A
Rating: 3 out of 5
Hello,
The ordered hat did not match the photo on your site (Cousteau hat). Indeed, the cuff is much too large (2/3 of the hat!) whereas in the photo on the site, the cuff does not exceed 1/3 of said hat. I called one of your advisors, very understanding, who advised me to return it for an exchange. I hope the exchange will be perfect and that I will have it before Christmas. That said, the quality of the hat is perfect…
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The ordered hat did not match the photo on your site (Cousteau hat). Indeed, the cuff is much too large (2/3 of the hat!) whereas in the photo on the site, the cuff does not exceed 1/3 of said hat. I called one of your advisors, very understanding, who advised me to return it for an exchange. I hope the exchange will be perfect and that I will have it before Christmas. That said, the quality of the hat is perfect…
A
Rating: 4 out of 5
Very good
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A
Rating: 3 out of 5
pleasant site, quality product at a fair price
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A
Rating: 4 out of 5
Wide choice of products that meet my expectations
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A
Rating: 4 out of 5
Very good purchase, meets my expectations, excellent quality, only the vision
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A
Rating: 4 out of 5
There was a slight problem now resolved thanks to the seller's relevance. The hat is well received and corresponds to my order.
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A
Rating: 2 out of 5
This product seems very correct, but I was very disappointed by the communication from this supplier who writes three times Excellent American brand STETSON and you have to look further on the technical sheet to discover that this product is MADE IN CHINA !!!!
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Response from Chapellerie Traclet
Hello
The information about the place of production is well noted on the product sheet like all our products.
We are one of the only websites to indicate the place of production.
It is quite regrettable to have a negative review when we are completely transparent with the customer.
We can do a lot but unfortunately we cannot be with each person to provide them with information, especially since it is marked
Material Leather
Visor 5.3 cm
Color Brown
Shape Hatteras Cap
Brand Stetson
Country of manufacture China
Season All year round
Washable Only the inner grosgrain (cold water and ammonia)
Size - Head circumference S - M - L - XL - XXL
Gender Unisex
Best regards
Traclet
The information about the place of production is well noted on the product sheet like all our products.
We are one of the only websites to indicate the place of production.
It is quite regrettable to have a negative review when we are completely transparent with the customer.
We can do a lot but unfortunately we cannot be with each person to provide them with information, especially since it is marked
Material Leather
Visor 5.3 cm
Color Brown
Shape Hatteras Cap
Brand Stetson
Country of manufacture China
Season All year round
Washable Only the inner grosgrain (cold water and ammonia)
Size - Head circumference S - M - L - XL - XXL
Gender Unisex
Best regards
Traclet
A
Rating: 4 out of 5
This Stetson Hatteras cap in canvas is much less roomy than the brown aged pigskin Hatteras model from the same brand.
It's a shame that the description only specifies the head circumference.
I am disappointed.
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It's a shame that the description only specifies the head circumference.
I am disappointed.
A
Rating: 4 out of 5
The product at the head level could be a bit deeper. I often wear my hair in a bun and I've noticed that it reveals the nape of my neck with my hair, which is not practical. It's still a good product. It would be perfect if we had neither hair nor hairstyle to hide.
As for the scarf, it is not long enough. Just one wrap and the pom-poms come right in front, leaving a slight choking sensation.
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As for the scarf, it is not long enough. Just one wrap and the pom-poms come right in front, leaving a slight choking sensation.
A
Rating: 4 out of 5
Very professional
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A
Rating: 3 out of 5
beautiful models, wise choices
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A
Rating: 4 out of 5
Perfect payment with PayPal
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A
Rating: 3 out of 5
The choice is large and varied.
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A
Rating: 4 out of 5
Responsive, product as described
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A
Rating: 4 out of 5
no comment.
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A
Rating: 4 out of 5
?N .??/§/!
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A
Rating: 3 out of 5
Very good
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A
Rating: 3 out of 5
Irish caps lack visibility information inside and little stock
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A
Rating: 3 out of 5
GOOD
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