Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/04/2018
Very good service.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/03/2018
Delivery too late! I left for Madeira on March 31 without my
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Response from Chapellerie Traclet
Hello,
Please excuse us for the delay in delivery.
In case of a delivery issue, it is preferable to call us because once the event has occurred, it is clear that the solution is impossible.
Thank you for letting us know when you have received the bachi beret.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2018
Serious and fast shipping
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/03/2018
NOTHING TO REPORT
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2018
Very good address to recommend, a lot of choices
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/04/2018
I received a product that I did not order. Fortunately, I received the correct product very quickly after reporting the error.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2018
Choice, quality products, fast shipping
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/04/2018
Pleasant site with a lot of well-structured choices
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/03/2018
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/03/2018
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/03/2018
Very easy and practical.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/03/2018
A bit expensive but a very nice item and quick order processing
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/03/2018
Beret received and returned. Quality: nothing to complain about but 2 to 3 sizes too big. Maybe a bad measurement or a delta in your sizes and my measurements. I am looking forward to the same item in size 62/63. Thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/03/2018
Complete site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/03/2018
Rather clear.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/03/2018
Qualitative and responsive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/03/2018
Normal
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/03/2018
We are satisfied with the cowboy hat we ordered (€200) however we were surprised by the small size of the package compared to the size of the hat: the hat was slightly folded to fit into the box! We expected more precautions for an item of this value.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/03/2018
Nice site to browse
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/03/2018
rassssssssssssssssssssssssssssssssssssss
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/03/2018
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/03/2018
Good products but very slow delivery!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/03/2018
delivery of a blue hat instead of a gray one
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Response from Chapellerie Traclet
hello
there must be an error in the comment because the hat is made of raffia straw with a blue ribbon.
This information is even more indicated on the product sheet and a photo of the gros grain clearly shows the blue color
The hat has a large gros grain tied on the side, in sky blue with fine orange, blue, beige, and red stripes, which perfectly match the natural straw color of the hat.
https://www.chapellerie-traclet.com/fr/chapeau-paille-stetson/6412-chapeau-traveller-atlanta-smith-paille-raffia-stetson.html
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/03/2018
A site where you can find very beautiful things. Fast shipping
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/03/2018
No problem
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/03/2018
interesting
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/03/2018
A bit long (1 week in eco mode, but compliant with the order)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/03/2018
One issue, I did not receive the SMS to pick up the product and the package tracking is not operational.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/03/2018
some difficulties with sorting
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/03/2018
disappointed with the product
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Response from Chapellerie Traclet
hello
what issues did you encounter with this product?
We also offer other models of night caps
https://www.chapellerie-traclet.com/fr/824-bonne-de-nuit
It is of course possible to change it
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/02/2018
The choice of presented items is rich
The ordering process is complex...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/03/2018
The packaging could be a bit more protective. Otherwise, everything else is perfect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/03/2018
Regular customer ...... about ten orders in 8 years ...... never disappointed
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Response from Chapellerie Traclet
hello
thank you for your message.
Remaining at your disposal.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/03/2018
this site is quite good despite an issue with an order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/03/2018
Correct site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/03/2018
The site offers a wide variety of different products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/03/2018
Traclet. Fast shipping. Package well protected. Keep it up.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/03/2018
Easy to use and a lot of choices
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/02/2018
Overall good, but few messages to the buyer, meaning we are not informed about the progress of the shipment ...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/03/2018
Item sent quickly but unfortunately no paper invoice inside the package. That's a shame.
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