Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/03/2018
serious site - deadlines are respected and the product matches the description
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/03/2018
a very good site but I had to call to get the item I wanted
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2018
Site ok
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/02/2018
It took more than two weeks to send a hat that was in stock without explanation or communication.
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Response from Chapellerie Traclet
hello
sorry but the information is well noted both on the product sheet and during the order summary.
We have been selling online since 1996 and this information has been noted since we do not have this model in stock
https://www.chapellerie-traclet.com/fr/akubra/6883-chapeau-feutre-poil-territory-beige-akubra.html
Best regards
Tarclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/03/2018
Only one criticism regarding the delivery: since it was a package with NO SIGNATURE delivery, it would have been preferable for the size of the package to be adapted to the size of the ordered item and especially to the (standardized) dimensions of my mailbox, which would have allowed the postman to make the delivery in my absence.
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Response from Chapellerie Traclet
Hello
For the sending of the cap, the box is a box so that the cap is properly packaged because otherwise, it is too crushed with a bubble wrap. If we place the cap in the box, it keeps its shape without being damaged and the box must also correspond to several shapes. We are sorry that it could not fit in your mailbox but it is preferable to keep the cap in good condition rather than having it deteriorate during transport.
We will however study the feasibility of another type of box but it seems difficult to find another shape.
Best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/03/2018
Very well-stocked site with multiple choices, beautiful hat models.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/02/2018
Very good responsiveness
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/03/2018
Credible site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/03/2018
Order served quickly. The system set up for exchanges is not very clear
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/03/2018
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/03/2018
Trust and speed
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/02/2018
Beautiful site, complete and clear. I take away one star for one of my questions by email that remained unanswered.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/02/2018
Clear.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/02/2018
Delivery time not respected normally 72h and it took more than a week
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Response from Chapellerie Traclet
hello
please excuse us for this inconvenience regarding the delivery delay.
Please find below a code for a 10% discount valid for you after logging in with your credentials. Code: YNPYKQL7
Best regards Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/02/2018
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/02/2018
No problem with the order and quick receipt of the items.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/02/2018
Neutral.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/02/2018
Correct
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/02/2018
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/01/2018
Never any unpleasant surprises with TRACLET!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/02/2018
Product exactly as described.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/01/2018
You served my order well but with a long delay (I had to send you a reminder)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/02/2018
Hello...everything is perfect, just a pity about these one-size fits all!!! I will not order again as it is too small for me...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/02/2018
Everything is in accordance and I am very satisfied with my purchase.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/02/2018
Serious
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/02/2018
Good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/02/2018
Intuitive site with a lot of choices
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/02/2018
Very good site
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/02/2018
I received my hat immediately, yes, but it was the wrong hat. And a poorly made hat.
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Response from Chapellerie Traclet
dear, excuse us if we make an error, can you send us the reference you received and we will send you the correct reference.
regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/02/2018
lack of rigidity and no hat box
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Response from Chapellerie Traclet
Hello
It is possible to make it stiffer with a waterproofing spray or some stiffener that we can do or that you can find at a drugstore.
As for the hat box, sorry but for this product, the manufacturer does not offer a hat box.
We offer them starting at 8 euros on our site, here is the link:
https://www.chapellerie-traclet.com/fr/50-boite-a-chapeau
Remaining at your disposal.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/02/2018
Good site and interesting range of products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/02/2018
Very good delay
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/02/2018
Correct delay and good quality cap, I would have rated it perfect if I had received the explanatory label in full, it was cut in half
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/02/2018
Very good. A slight doubt about double sizes. If high range, then 'small' size
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/01/2018
This site is very good, but I had a delay in receiving my order. I had to call twice (the first time I was assured that the hat had just arrived, which was not true) and then I had to send an email.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/02/2018
rarely disappointed but it happens
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/01/2018
Note: 0
My package does not correspond at all to what I ordered! Totally unhappy!
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake.
Why didn't you contact us by email or phone?
Please let us know the model received and if we made a mistake, we will correct it.
Email
[email protected]
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/02/2018
Order received 48 hours later as expected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/02/2018
Excellent site where you can find a wide choice at attractive prices.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/02/2018
Very good site, a lot of choices and different styles.
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