Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 3 and 4 stars

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Acheteur Vérifié

Published on 22/02/2018 à 14h16 following a purchase from 13/02/2018

good

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Acheteur Vérifié

Published on 22/02/2018 à 09h18 following a purchase from 12/02/2018

Short delay

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Acheteur Vérifié

Published on 21/02/2018 à 18h57 following a purchase from 12/02/2018

Wide choice of proposed items and detailed presentation of each of them.

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Acheteur Vérifié

Published on 21/02/2018 à 14h48 following a purchase from 07/02/2018

The product is very satisfactory but regarding the order I am disappointed. Indeed, I placed the order on Thursday and selected a 72H delivery (to receive it over the weekend for an event). The delivery was only made the following Wednesday, almost a week after my order. I paid for express delivery only to receive standard delivery..

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Response from Chapellerie Traclet Published on 21/02/2018

hello
For the delay, it is indeed well noted on the product sheet when choosing the size as well as a confirmation by email of a supply and therefore a delay. It is a pity that we did not have the information about your urgent request.
Please let us know what we can do better. Indeed, the delay is indicated both on the product sheet and communicated later by email.
If you have a solution, we are of course open.
Best regards
Traclet

Acheteur Vérifié

Published on 21/02/2018 à 14h22 following a purchase from 16/01/2018

Product in stock visually on the site.
When I paid with Visa, the product was being restocked and now 6 weeks of delay...... the item arrived after I needed it!

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Response from Chapellerie Traclet Published on 21/02/2018

Hello
Please excuse us for the delay but the information about the restocking was clearly indicated during the purchase both on the product sheet and in an email.
Moreover, what is unfortunate is that we spoke to you by phone and we sent the cap well before your event.
Was there a delivery issue?
We did not receive any feedback from you.
For the issue, we offer you a voucher of 10 euros.
Thank you for getting back to us as soon as possible.
Best regards
Traclet

Acheteur Vérifié

Published on 21/02/2018 à 13h07 following a purchase from 12/02/2018

Very good wow

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Acheteur Vérifié

Published on 21/02/2018 à 12h35 following a purchase from 09/02/2018

Site not clear enough, I feel that the company is doing its best but the email exchanges are not clear. For example, I received a restocking notice that destabilized me!

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Response from Chapellerie Traclet Published on 21/02/2018

thank you for your message.
We try to be as clear as possible by informing right from the order about the delivery time when choosing the size and an email if there is a delay.
We believe we do our best to inform the customer but we are of course open if you have a suggestion.
Best regards
Traclet

Acheteur Vérifié

Published on 20/02/2018 à 16h29 following a purchase from 30/11/2017

we received well !! happy to see Santa Claus in February ...

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Acheteur Vérifié

Published on 20/02/2018 à 12h36 following a purchase from 09/02/2018

Satisfied treasure

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Acheteur Vérifié

Published on 17/02/2018 à 17h54 following a purchase from 07/02/2018

Easy to use and navigate

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Acheteur Vérifié

Published on 17/02/2018 à 08h18 following a purchase from 05/02/2018

Be careful with the information provided in the catalog

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Acheteur Vérifié

Published on 16/02/2018 à 16h04 following a purchase from 08/02/2018

attention order

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Acheteur Vérifié

Published on 16/02/2018 à 14h26 following a purchase from 06/02/2018

I am satisfied

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Acheteur Vérifié

Published on 16/02/2018 à 12h41 following a purchase from 06/02/2018

The search can be improved, apart from that, nothing to report

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Acheteur Vérifié

Published on 15/02/2018 à 12h20 following a purchase from 06/02/2018

just the color of the colonial helmet band not identical to the photo on the site...

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Acheteur Vérifié

Published on 15/02/2018 à 11h32 following a purchase from 05/02/2018

A serious site, with a lot of choices.

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Acheteur Vérifié

Published on 14/02/2018 à 16h57 following a purchase from 05/02/2018

Very satisfied with the product, the order went smoothly.

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Acheteur Vérifié

Published on 14/02/2018 à 12h59 following a purchase from 06/02/2018

Why not 5 stars? Because the package arrived open and without a delivery note.
Otherwise, extra quality!

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Acheteur Vérifié

Published on 14/02/2018 à 12h31 following a purchase from 10/01/2018

Always good products

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Acheteur Vérifié

Published on 13/02/2018 à 16h24 following a purchase from 03/02/2018

four

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Acheteur Vérifié

Published on 13/02/2018 à 16h15 following a purchase from 03/02/2018

search mode not relevant

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Acheteur Vérifié

Published on 13/02/2018 à 15h14 following a purchase from 04/02/2018

It's very good except for the deposit in the mailbox. You have to struggle to retrieve the package.

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Acheteur Vérifié

Published on 13/02/2018 à 15h07 following a purchase from 04/02/2018

matches the description and my expectations

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Acheteur Vérifié

Published on 13/02/2018 à 09h33 following a purchase from 30/01/2018

I did not receive the right product

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Response from Chapellerie Traclet Published on 13/02/2018

Hello
Please excuse us if we made a mistake.
Can you tell us what you received and we will proceed with the exchange.
We are surprised to receive such a message when we have an email box for issues as well as a form on the site and also during delivery in the package.
Best regards
Traclet

Acheteur Vérifié

Published on 10/02/2018 à 15h48 following a purchase from 02/02/2018

Very good...speed...compliant...only positive!!!

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Acheteur Vérifié

Published on 10/02/2018 à 14h21 following a purchase from 01/02/2018

satisfied!

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Acheteur Vérifié

Published on 10/02/2018 à 14h09 following a purchase from 31/01/2018

Very good

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Acheteur Vérifié

Published on 09/02/2018 à 14h07 following a purchase from 31/01/2018

Very good, a lot of choices, and prices that I think are in line with market prices.
I recommend it of course.

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Acheteur Vérifié

Published on 08/02/2018 à 20h59 following a purchase from 09/12/2017

Very good hat, good quality. Fair price.
However, 2 months to be delivered is too much. The Christmas gift arriving in February is not great. No commercial gesture proposed...
Too bad.

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Response from Chapellerie Traclet Published on 09/02/2018

hello
For the delay, we can offer you a fabric hat box worth 10 euros or a hat brush.
Please confirm if this is acceptable to you.
Best regards
Traclet

Acheteur Vérifié

Published on 08/02/2018 à 20h18 following a purchase from 30/01/2018

Perfect, just missing a pouch to protect it

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Acheteur Vérifié

Published on 07/02/2018 à 08h35 following a purchase from 28/01/2018

Perfect site. The return system could be improved.

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Acheteur Vérifié

Published on 06/02/2018 à 17h14 following a purchase from 26/01/2018

Good

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Acheteur Vérifié

Published on 06/02/2018 à 16h04 following a purchase from 27/01/2018

very good

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Acheteur Vérifié

Published on 06/02/2018 à 13h43 following a purchase from 27/01/2018

good

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Acheteur Vérifié

Published on 05/02/2018 à 17h44 following a purchase from 20/01/2018

Pleasant

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Acheteur Vérifié

Published on 03/02/2018 à 15h20 following a purchase from 19/01/2018

product that meets expectations. however, the sizes seem strange. I have a 60 cm head circumference, I order size 60 and...too small. I return, request 62 because the sizes seem small at Traclet and...too big. Not wanting to incur shipping costs again, I filled the inside with adhesive tape and adjusted the size.
this is the first time I order this type of item online, I will not do it again because you really need to try it on site to avoid any issues.

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Acheteur Vérifié

Published on 02/02/2018 à 16h48 following a purchase from 16/01/2018

Correct

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Acheteur Vérifié

Published on 02/02/2018 à 16h13 following a purchase from 24/01/2018

The received article was not what I hoped for, and the size, although I called to have it measured on the item in question, was not the right one...

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Acheteur Vérifié

Published on 01/02/2018 à 12h13 following a purchase from 12/12/2017

Very good site with a very large selection

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Acheteur Vérifié

Published on 31/01/2018 à 18h39 following a purchase from 22/01/2018

Good

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