Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 3 and 4 stars

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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/01/2018
Very good treasure within the delivery times
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/01/2018
I find the website very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/01/2018
Keep it up, but having photos showing the products on models and in all colors would be a plus!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/01/2018
average
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2018
Quality product as described
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2018
Very good hat selling site.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/01/2018
expensive shipping for the waiting time for delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2018
I had no difficulties on the site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/01/2018
I received at least 6 or 7 emails from you since my order? That's a lot for a single cap! I hope this is the last one.
Best regards. G.Ch.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2018
Fast delivery. Product as described.
Small disappointment regarding the text I requested to add; very difficult to read as it was directly written on the packaging paper. I had to rewrite the text on a card.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2018
This site is interesting, you can find good products at affordable prices.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2018
Nothing to complain about.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/01/2018
complicated to order, did not recognize my previous registration and did not receive the reply message
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2018
Nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2018
Impeccable!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2018
Fast delivery. Serious seller.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/01/2018
For a first visit and a first purchase, I am satisfied, everything went smoothly and the leather cap met my expectations. Very good. One downside, however, on each model, too many sizes missing.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/01/2018
The site is well designed and offers a very large selection. However, the site's responsiveness for exchanging an item (size issue) is slower than for the order itself.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2018
Good quality hat delivered quickly, a lot of choice on the site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2018
Contract respected in time and quality of packaging and product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2018
Good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2018
As always, order processed correctly and on time
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/01/2018
Fast delivery and serious site. But there are no photos of the hats in natural light to properly perceive the shades of the materials. Think about it, it's simple and effective. Thank you for your indications regarding sizes according to manufacturers.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2017
Special order placed on November 27 with confirmation of receipt before Christmas but received only on January 15!!! It's a bit long anyway. It should be noted that on the phone, the Traclet company throughout the order, received calls without waiting and always took responsibility with apologies for this delay. Great professionalism nonetheless.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/01/2018
Great choice. Fast and careful delivery
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/12/2017
PLEASE DO NOT SELL ONLY ITEMS IN VERY GOOD CONDITION SINCE THE SALE IS ONLINE; IT'S DIFFICULT TO RETURN LATER
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Response from Chapellerie Traclet
hello
Please excuse us for this inconvenience. We do pay attention to the sending of our hats.
For your information, we do not sell second-hand hats but only new headgear.
Please send us photos of the product because on our side, when sending, the hat had no issues.
Email [email protected]
Best regards Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/01/2018
Good site, very correct service, fast and careful
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/01/2018
Product matching the description, delivery OK
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/01/2018
Serious selling site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/01/2018
The product was sent quickly, the product is a good quality-price ratio.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/01/2018
My only regret: A delivery after Christmas due to stock shortage.
Otherwise, delivery without problem.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2017
nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2017
Good, but the problem is that the return is at the customer's expense.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/12/2017
The site is good but unfortunately the delivery leaves much to be desired.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2017
Small delivery delay issue but the quality of the cap is great, it is beautiful
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/01/2018
very good site with beautiful products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2017
1st order placed by phone on December 19 and received, after a reminder from me, on January 7.... I think they simply forgot to validate my order - too bad there wasn't an apology from them - human error but does not prevent courtesy
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/12/2017
Clear and quick
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/12/2017
Very simple order and very fast delivery. Very good, I recommend.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2017
Very good, a lot of choice and quality. Very good customer service. Do not hesitate
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