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Rating: 4 out of 5
I was able to easily find the product I was looking for.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2, 3 and 4 stars
Reset filtersX
Rating: 4 out of 5
Navigation on the site is relatively easy. The filters allow sorting based on targeted searches.
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T
Rating: 4 out of 5
Maybe the origin of the hat is missing.
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D
Rating: 1 out of 5
Package not received!
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Response from Chapellerie Traclet
Hello,
We are sorry to hear that you have not received your package and understand the frustration this may cause.
According to the Colissimo tracking sent by email, the tracking number is 9m00910491820
This tracking indicates a delivery for tomorrow at the pickup point.
Remaining at your disposal
Best regards.
The chapellerie-traclet.com team
We are sorry to hear that you have not received your package and understand the frustration this may cause.
According to the Colissimo tracking sent by email, the tracking number is 9m00910491820
This tracking indicates a delivery for tomorrow at the pickup point.
Remaining at your disposal
Best regards.
The chapellerie-traclet.com team
J
Rating: 4 out of 5
Very good
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C
Rating: 4 out of 5
Very good site for choice, I am already a customer, I have already ordered many caps and hats, however, the price somewhat hinders the purchase with products that we have to pay for shipping below €70.
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A
Rating: 4 out of 5
Order, delivery, everything is perfect.
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S
Rating: 3 out of 5
I don't think it's very good quality. And, the order was not sent for almost 3 weeks.
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C
Rating: 2 out of 5
Order not received
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Response from Chapellerie Traclet
Hello,
We are truly sorry to learn that you have not received your package.
A complaint has been made today.
Request No. 250821000001 - Undelivered package - for the package.
The post office should get back to you on the package tracking.
Best regards
Traclet Sébastien
We are truly sorry to learn that you have not received your package.
A complaint has been made today.
Request No. 250821000001 - Undelivered package - for the package.
The post office should get back to you on the package tracking.
Best regards
Traclet Sébastien
J
Rating: 4 out of 5
Very good
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P
Rating: 2 out of 5
Package not received today, the package received in the Colissimo locker was intended for another person. My package was searched for, found, and returned to Toulon, I live in the Vosges... For them, it’s the original shipping address... The previous order was not the right size received... In short, 2 orders, 2 troubles.
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Response from Chapellerie Traclet
Hello, We are sorry to hear that you have encountered problems with your orders. Your experience does not reflect our quality standards, and we understand your frustration. For this order, you indicate that the package was found but not received? We are based in Roanne Loire and you in the Vosges, where does Toulon come from? Finally, if the size of your hat does not fit, it is certainly possible to make an exchange. Remaining at your disposal. Best regards, Traclet
P
Rating: 3 out of 5
Announced color beige while it is almost white.
Displayed size really very small.
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Displayed size really very small.
M
Rating: 3 out of 5
Delivery by Colissimo poorly tracked. The product is 2 sizes larger than the actual head circumference. Actual head circumference = 61, as a precaution I ordered size 60 ... I should have ordered size 59 for the cap to fit well.
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M
Rating: 4 out of 5
The navigation on the site could use improvements but everything else is very satisfactory.
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A
Rating: 2 out of 5
It is noted on the site two to three days for delivery. I will receive my package a week after my order... I will not enjoy the hat during my vacation, very disappointed!
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Response from Chapellerie Traclet
Hello, We are sincerely sorry to hear that the delivery of your hat took longer than expected and that this impacted your vacation. Your disappointment is understandable, and we apologize for this delay beyond our control. The order was placed on the evening of the 12th and it was shipped on the morning of the 13th under Colissimo tracking and delivered to the relay point on the 16th due to the August 15th holiday in France. We hope you can pick it up on Monday. Best regards, Traclet Sébastien
F
Rating: 1 out of 5
Colissimo, the post office and their pick-up points are not reliable. The package arrived on time but impossible to pick it up. Nothing works at Carrefour Market in Louhans! I am sorry for the Traclet company which seems serious to me. I don't know what to do now to recover this damn package despite my complaint to Colissimo, the Post Office. Incompetents.
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L
Rating: 4 out of 5
Good visibility on the collection
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A
Rating: 4 out of 5
Good detail of the products: origin, composition, size. Navigation on the website is very smooth.
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J
Rating: 3 out of 5
Very fast delivery, the product seems to be of good quality but the packaging box is too small, the hat is deformed and looks like nothing, I am disappointed. I am not returning it because I need it and hope to be able to shape it properly. I don't think I will place another order on this site.
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B
Rating: 4 out of 5
Beautiful products, original. However, it's difficult to get the right size - difference depending on the items - when you have a head circumference between two measurements.
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C
Rating: 4 out of 5
Speed and efficiency
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C
Rating: 4 out of 5
Fast delivery, product without surprises.
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M
Rating: 4 out of 5
It's a shame you don't make other colors of caps. In the past, I had blue, white, denim... It was nice! Thank you and best regards
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P
Rating: 4 out of 5
Easy to access but some clarifications on the different LTM 5 or 6 models which differentiate them for example
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L
Rating: 4 out of 5
Item conforms to the description
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C
Rating: 4 out of 5
I think TRACLET is a serious company
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A
Rating: 3 out of 5
I do not yet have my order.
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F
Rating: 4 out of 5
I received the order with a long delay.
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M
Rating: 3 out of 5
I had to wait three weeks and follow up with the site.
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S
Rating: 4 out of 5
The delivery time was exceeded, but good communication with Traclet allowed me to receive the hat just in time.
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D
Rating: 2 out of 5
The boater I just received looks nothing like the one received in a previous order. (same product same size) this one is at least one size larger. The straw is very light and is flattened or crushed during manufacturing. The boater is therefore very light and so flexible that it seems ready to break.
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Response from Chapellerie Traclet
Hello, Thank you for taking the time to share your experience with us. We are sorry to hear that the boater received this year did not match yours from 2015. Your feedback is valuable and will help us improve the consistency of our products. We will pass this information on to Flechet so they can improve their product. If you have any other comments, we will forward them to the brand. Best regards, The Chapellerie Traclet team
T
Rating: 3 out of 5
A bit difficult to find the hat I was looking for.
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S
Rating: 4 out of 5
Nothing to report. Product conforms to the description.
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C
Rating: 4 out of 5
Very good quality product but almost a month to receive the product which was supposed to be delivered in 24/48 (delivery times announced by the site)
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R
Rating: 4 out of 5
I find the website a bit slow to respond
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C
Rating: 1 out of 5
I still haven't received anything
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Response from Chapellerie Traclet
Hello,
We are sincerely sorry to hear that you have not yet received your order. Your satisfaction is our priority, and we understand how frustrating this can be. We thank you for your patience and are doing everything we can to resolve this issue quickly.
According to the tracking, the package is arriving on Wednesday, July 30 at your pickup point
https://www.laposte.fr/outils/suivre-vos-envois?code=9H00292733020
A complaint has been made today, please excuse us for this inconvenience beyond our control.
Best regards,
Traclet
We are sincerely sorry to hear that you have not yet received your order. Your satisfaction is our priority, and we understand how frustrating this can be. We thank you for your patience and are doing everything we can to resolve this issue quickly.
According to the tracking, the package is arriving on Wednesday, July 30 at your pickup point
https://www.laposte.fr/outils/suivre-vos-envois?code=9H00292733020
A complaint has been made today, please excuse us for this inconvenience beyond our control.
Best regards,
Traclet
J
Rating: 1 out of 5
Not received yet
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Response from Chapellerie Traclet
Hello,
We are sorry to hear that you have not yet received your order. We understand how frustrating this can be and we thank you for your patience.
The order should arrive at the pickup point on Wednesday
here is the Colissimo tracking
https://www.laposte.fr/outils/suivre-vos-envois?code=9M00858213713
please excuse us for this delay.
Best regards,
Traclet
We are sorry to hear that you have not yet received your order. We understand how frustrating this can be and we thank you for your patience.
The order should arrive at the pickup point on Wednesday
here is the Colissimo tracking
https://www.laposte.fr/outils/suivre-vos-envois?code=9M00858213713
please excuse us for this delay.
Best regards,
Traclet
S
Rating: 3 out of 5
Issues with the size, I followed the guidelines saying to take the larger size and it is too big, I had to return the hat and pay the full return cost, it's not very customer-friendly, I expected to have a return label or a contribution to the return. I am waiting for my hat in the right size, to see if everything is fine.
Best regards
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Best regards
J
Rating: 4 out of 5
Package in very good condition, delivery on time.
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R
Rating: 4 out of 5
Perfect but the presence of adhesive hat expanders would be a plus in the order. Well packaged, nothing to say.
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