Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Ordered sizes 60/61, the items are labeled 61... Missing a 59/60 or simply a true 60... 61 is a bit too big for me.
Quality items, too bad for the size choices.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2017
good company, good products, good organization
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2017
Pleasant and easy to use site. Nothing to say.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2017
So far a very good site. A downside for this specific purchase
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/11/2017
serious
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/11/2017
Site with several nice products. I will definitely place orders again later.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/11/2017
The purchase is perfect, only the delivery by Chronopost leaves something to be desired.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/11/2017
Beret received not compliant with the site description. Inappropriate size.
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Response from Chapellerie Traclet
Hello
We check upon receipt but according to the images, it is indeed the beret that we sell to our legionnaires and that they wear during their intervention. It is clear that this is not a beret that is worn in the city but it is the model worn by our units in France.
If you want a more dressed and classic model, you should take a classic elosegui beret
https://www.chapellerie-traclet.com/fr/beret-femme/6657-beret-basque-sanpee-laine-vert-elosegui.html
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/11/2017
simple
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/10/2017
Good. The cap does not really meet my expectations. It lacks depth and therefore does not stay very well in place. Otherwise, the quality is relatively good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/11/2017
complete and varied site
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/11/2017
Extremely disappointed. For a size 59 I took 58/59 and it is way too big. The return is at my expense while there is not even an intermediate size to offer. The exchanges with customer service are one-way. I will not order again.
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Response from Chapellerie Traclet
Hello
The size L 58/59 cm is as indicated on the product sheet sized larger than a French size.
We cannot provide more information regarding the order.
Size large compared to French sizes. The headgear is about 1 cm larger than indicated. For those used to the Stetson brand, take the size of your old headgear.
Moreover, as you used PayPal, you do not pay return shipping costs in case you also took into account the information that the package is refundable
https://www.chapellerie-traclet.com/fr/content/153-remboursement-des-frais-de-retours-avec-paypal
Exchanges are therefore not one-way.
Moreover, the size M which is below is currently on order
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/11/2017
fast and efficient service. Too bad the pages were only in English (to my knowledge).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/11/2017
friendly staff on the phone and order received quickly...happy with my purchase
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/10/2017
very attentive to the customer and very fast shipping.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/11/2017
Great choice of quality headgear.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/11/2017
excellent quality of products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/11/2017
Review already given but I repeat it: simplicity and efficiency
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/11/2017
Very practical
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/11/2017
too cluttered
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/10/2017
Excellent site... BUT order that gets lost or takes a long time to arrive!!! For a birthday gift... it's missed; my order arrived way too late, after 15 days.
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Response from Chapellerie Traclet
Hello
Please excuse us for this delivery delay, we had a problem with our stock for the gray trilby hat.
Please find a voucher of 10 euros in your account.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/11/2017
I bought several hats, all beautiful, from Traclet. Service, delivery, quality... everything was perfect. I take away one star for my last order: a magnifier for 40 euros that consists of 2 pieces of almost raw wood, splinters included, and a poorly fixed double screw. Unusable... For the rest, I can only recommend this company (and Borsalino hats, in particular)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/11/2017
You should still try on a hat.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/11/2017
in accordance with my order
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/11/2017
poorly advised before the purchase !! by phone !! not mentioned that this cap runs small
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/10/2017
It has been a month (22/10/2017) and the order (QUCXRVSZO) has not yet arrived at the buyer.
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Response from Chapellerie Traclet
Hello
The order was sent at the end of October. We will make a complaint about the shipment and we will keep you informed during the day.
It would have been simpler and more effective to send us an email on our site in the contact section
https://www.chapellerie-traclet.com/fr/
Best regards
Traclet
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/11/2017
Not at all user-friendly.
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Response from Chapellerie Traclet
Hello
Thank you for taking the time to respond.
Can you tell us what you mean by not at all user-friendly?
What issues did you encounter?
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/11/2017
Good product but nothing more
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/11/2017
Delivery time good.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/11/2017
Excellent service from the merchant. Fast shipping. Only downside: delivery not via Colissimo. The Post did not provide any tracking information for the package, nor any indication of day and time for delivery. AND THE PACKAGE WAS OPEN!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/09/2017
Deadlines not met
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/11/2017
hats should be presented on heads, I might have seen that it was very large and very deep
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/11/2017
Easy to use site. Only the delivery times on certain products are problematic.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/10/2017
very well designed
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/11/2017
Very good regarding order and delivery management. The only downside is that the product (size L- 58/59 cm) needs to be adjusted according to the exact size of the user (58 cm, for me), so I am obliged to place a new order for head reducer bands at €0.20 and €4.00 for shipping. It seems to me that it would be wise to provide this item with the hat to avoid this kind of inconvenience.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/11/2017
Beautiful site but beware of sizes
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/11/2017
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/11/2017
Very large choice of hats. I bought a beret type Basque beret pure wool standard size a bit big for me I wanted to wear it like Bonnie but it fits on my head almost like a hat
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/11/2017
Size 54, too tight. However, the quality is perfect, and without any false notes. Highly recommended with eyes closed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/11/2017
It attracts interest and curiosity.
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