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Rating: 4 out of 5
Good site
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2, 3 and 4 stars
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Rating: 4 out of 5
no doubt, it's an address to remember
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Rating: 3 out of 5
not bad
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Rating: 4 out of 5
package well tracked, with a product return card if needed. Clear and pleasant site to browse.
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Rating: 4 out of 5
Great site for all the proposals you make!
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Rating: 4 out of 5
Great choice. Respect for orders (size etc.) Negative point: delivery by post. The day of delivery is known, but not the time slot. For my last order = 2 days. I prefer pickup points. Shipping is also high.
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Rating: 4 out of 5
Easy to use. The downside is that there is no home delivery but I really like this hat site, thank you.
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Rating: 4 out of 5
Fast delivery, careful packaging, item matching the photos and descriptions. Very happy with my purchase and the site.
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Rating: 4 out of 5
Very clear site. It could be improved by systematically adding care instructions and materials used, for example.
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Rating: 3 out of 5
the DPD carrier unfortunately delivers without prior contact: it would not have been possible to send me either an email or SMS (they are the only ones who had this problem...) The 2 working days became 4 and would have become 7 if I had not gone to the depot myself regarding the essential caps on J5.
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Rating: 3 out of 5
I have already recommended this site to different people who then made purchases there. But while I no longer know how many caps and hats I have, old customers like me are not particularly well treated!
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Response from Chapellerie Traclet
hello
Yes, we thank you for your loyalty and as a loyal customer, you are entitled to loyalty points.
We have seen that since 2010 you have not used them. These can be found in the loyalty points section.
Remaining at your loyalty
Best regards
Traclet
Yes, we thank you for your loyalty and as a loyal customer, you are entitled to loyalty points.
We have seen that since 2010 you have not used them. These can be found in the loyalty points section.
Remaining at your loyalty
Best regards
Traclet
A
Rating: 3 out of 5
Various products offered on the site but we don't always have the sizes.
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Rating: 3 out of 5
A small guide, even in a few lines, on hat maintenance would have been welcome.
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Response from Chapellerie Traclet
Hello
There is indeed a small guide that can be found in the email received upon order confirmation.
Furthermore, it is also visible on our site that you can download at the following address
https://www.chapellerie-traclet.com/fr/content/14-comment-conserver-son-chapeau
remaining at your disposal
Best regards
Traclet
There is indeed a small guide that can be found in the email received upon order confirmation.
Furthermore, it is also visible on our site that you can download at the following address
https://www.chapellerie-traclet.com/fr/content/14-comment-conserver-son-chapeau
remaining at your disposal
Best regards
Traclet
A
Rating: 4 out of 5
Very good site and products of excellent quality.
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Rating: 3 out of 5
It took more than 6 months to get my Tilley hat. After each call, I was supposed to be informed about the supply from Canada but I received nothing.
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Response from Chapellerie Traclet
hello
It is true that the delay was long to get the Tilley hat. It's a winter model and it is true that like many manufacturers, if they don't have it in stock, they only make it for winter on certain models.
As indicated during your call; we left you a message as soon as we received it but unfortunately this message must have had an issue. The hat had even been set aside by Mrs. Traclet.
We hope that the hat will satisfy you.
Best regards
Traclet
It is true that the delay was long to get the Tilley hat. It's a winter model and it is true that like many manufacturers, if they don't have it in stock, they only make it for winter on certain models.
As indicated during your call; we left you a message as soon as we received it but unfortunately this message must have had an issue. The hat had even been set aside by Mrs. Traclet.
We hope that the hat will satisfy you.
Best regards
Traclet
A
Rating: 4 out of 5
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Rating: 4 out of 5
Very clear and functional site where the characteristics of the items are clear.
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Rating: 4 out of 5
no problem
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Rating: 4 out of 5
Product conforms. Delivery times respected.
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Rating: 4 out of 5
GOOD TRANSACTION
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Rating: 4 out of 5
They are fast but the hat is not liked, so return and waiting for a refund.
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Rating: 2 out of 5
Deplorable packaging...
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake regarding the quality of our packages.
Can you tell us the issue you encountered with the package?
Indeed, normally the caps are sent in a box for transport.
What did you receive in the order package?
Best regards
Traclet
Please excuse us if we made a mistake regarding the quality of our packages.
Can you tell us the issue you encountered with the package?
Indeed, normally the caps are sent in a box for transport.
What did you receive in the order package?
Best regards
Traclet
A
Rating: 4 out of 5
Well-designed site
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Rating: 4 out of 5
Welcoming site, giving a good overview of the products.
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Rating: 4 out of 5
Ergonomic site - products easy to find.
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Rating: 4 out of 5
Large choice and fast and reliable shipping. Quality customer service. ...the 5th star will come when promotions and prices are regularly on the menu!
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Rating: 4 out of 5
large choice well presented.
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Rating: 4 out of 5
Unfortunately one of the items was out of stock and I had to wait 3 weeks before claiming another item. The order was fully paid. Otherwise perfect quality;
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Rating: 4 out of 5
Hello, Everything excellent except the complexity for the order!!! I honestly struggled for half an hour: S.I.M.P.L.I.F.Y please. Otherwise HAPPY thank you Alexis Couturier
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Rating: 4 out of 5
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Rating: 4 out of 5
Great choice of quality products.
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Rating: 4 out of 5
Well organized, easy to find your way around
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Rating: 3 out of 5
Not very sexy!
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Rating: 4 out of 5
Good, but needs to evolve...
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Rating: 3 out of 5
Well-made site but the delivery times are indicated as 24/72 hours. The cap took more than a week to arrive........
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Response from Chapellerie Traclet
hello
please excuse us for this delivery delay independent of your will.
For the inconvenience, please find below a 10% discount code
DISCOUNT10
Best regards
Traclet
please excuse us for this delivery delay independent of your will.
For the inconvenience, please find below a 10% discount code
DISCOUNT10
Best regards
Traclet
A
Rating: 4 out of 5
Quality product
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Rating: 4 out of 5
Wide variety of choices Delivered in less than a week
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Rating: 4 out of 5
Competent
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Rating: 4 out of 5
Great choice of hats
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Rating: 4 out of 5
Well designed
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