English 
Français A
Rating: 4 out of 5
Good but a bit slow to respond despite the different emails
Translated reviews
Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
It was a gift.
Translated reviews
A
Rating: 4 out of 5
Fast, clear
Translated reviews
A
Rating: 4 out of 5
Effective
Translated reviews
A
Rating: 4 out of 5
The order arrived within the prescribed time
Translated reviews
A
Rating: 4 out of 5
Fast delivery
Translated reviews
A
Rating: 3 out of 5
You know what it's about.
Translated reviews
A
Rating: 4 out of 5
Quality products and a fast service that keeps its promises in terms of delivery time in 24h! However, a downside on the gift option of €2 for a cardboard paper pouch, our message written hastily with a marker on top, I found that very expensive and not at all a gift!
Translated reviews
A
Rating: 4 out of 5
There is choice and responsiveness
Translated reviews
A
Rating: 4 out of 5
a lot of choice
Translated reviews
A
Rating: 4 out of 5
very good site, to recommend.
Translated reviews
A
Rating: 4 out of 5
A very wide range of choices
Translated reviews
A
Rating: 4 out of 5
Clear and precise site but no information on my delivery time
Translated reviews
A
Rating: 4 out of 5
Fast, well packaged,
Translated reviews
A
Rating: 4 out of 5
Easy access and purchase/reception very good
Translated reviews
A
Rating: 4 out of 5
Very good
Translated reviews
A
Rating: 3 out of 5
No response to my email!
Translated reviews
A
Rating: 4 out of 5
After mistakenly ordering the wrong size and reordering the correct size, the package took a bit long to reach me. That said, very courteous contact by phone.
Translated reviews
A
Rating: 4 out of 5
It was good that I took 2nd for reserve and maybe a tricorn hat for next purchases or Stetson hat.
Translated reviews
A
Rating: 3 out of 5
the loyalty points system does not work, it was necessary to call customer service four times!!!
Translated reviews
Response from Chapellerie Traclet
Hello
We are sorry if the loyalty points system did not work properly but we have always been available to respond to you to help you place your order.
Best regards
Traclet
We are sorry if the loyalty points system did not work properly but we have always been available to respond to you to help you place your order.
Best regards
Traclet
A
Rating: 4 out of 5
I received the package in poor condition (crushed), fortunately the product was not damaged.
Translated reviews
Response from Chapellerie Traclet
Hello, we try to provide quality boxes for sending our products but unfortunately when they end up with much larger packages that crush our packages, we recommend either refusing the package upon receipt or providing information to report it to the post office in order to make a claim in case the product is broken. We hope that the product will give you complete satisfaction. Please excuse us for this inconvenience. Best regards, tRACLET
A
Rating: 4 out of 5
There is choice and reasonable prices
Translated reviews
A
Rating: 3 out of 5
-
Translated reviews
A
Rating: 2 out of 5
TNT delivery was terrible (driver saying the recipient is absent while we are present, then a rodeo to retrieve the package on the other side of the city... Not great
Translated reviews
Response from Chapellerie Traclet
Hello, We are sorry if the delivery was not done correctly and following your call after 7 PM, we asked TNT for a redelivery which is not possible when it is already at a relay point. It is still a shame to give a rating that does not correspond to the service of the Traclet hat shop which did everything on its side for the shipment as well as the follow-up, but it is TNT that did not do its job correctly. This rating of 2 should have been given for the delivery tracking that was sent by Btrust. Best regards, Traclet
A
Rating: 4 out of 5
Very good
Translated reviews
A
Rating: 4 out of 5
Speed of sending and tracking.
Translated reviews
A
Rating: 2 out of 5
Many problems due to the absence of a key person in the sales service!!!
Translated reviews
Response from Chapellerie Traclet
Hello, I am sorry if I was sick but there are only two of us and as I indicated to you by phone, I did my best to ensure you received them on time. I even contacted DPD several times to speed up the delivery. It is still very hard to give such a low rating when I did my utmost to deliver to you on time.
A
Rating: 3 out of 5
Overall good
Translated reviews
A
Rating: 4 out of 5
Thanks to the people at Traclet who advised me by phone. Just a small downside, I had to order by phone because when registering on the site, I was systematically redirected to Twitter......
Translated reviews
Response from Chapellerie Traclet
Hello, thank you for your message, we have forwarded the information to the technical department as we could not find a solution. We hope that the hat will give you complete satisfaction. Remaining at your disposal. Best regards, Traclet
A
Rating: 4 out of 5
Fast delivery and in accordance with the order
Translated reviews
A
Rating: 4 out of 5
clear
Translated reviews
A
Rating: 4 out of 5
delivery time and good tracking
Translated reviews
A
Rating: 3 out of 5
I measured the circumference of my head, it was 56 and the beret is a bit loose, not easy
Translated reviews
Response from Chapellerie Traclet
Hello
In case the beret is a bit large, we can either take it back and adjust the size with a large inner band.
Otherwise, you can slightly wet the entrance of the beret with hot water to adjust it to your head size.
Remaining at your disposal
Best regards
Traclet
In case the beret is a bit large, we can either take it back and adjust the size with a large inner band.
Otherwise, you can slightly wet the entrance of the beret with hot water to adjust it to your head size.
Remaining at your disposal
Best regards
Traclet
A
Rating: 4 out of 5
Good service
Translated reviews
A
Rating: 4 out of 5
Very good site with diverse products that are not found everywhere and a price range for all budgets
Translated reviews
A
Rating: 1 out of 5
cradle of the beret.
Translated reviews
Response from Chapellerie Traclet
The Laulhère house continues this heritage.
With the acquisition of its sister Blancq-Olibet, Laulhère's mission is to preserve this invaluable cultural practice as French heritage and works to resurrect the beret in France and around the world.
With the acquisition of its sister Blancq-Olibet, Laulhère's mission is to preserve this invaluable cultural practice as French heritage and works to resurrect the beret in France and around the world.
A
Rating: 4 out of 5
Good. Fast shipping. And a lot of large sizes.
Translated reviews
A
Rating: 2 out of 5
Very clear site
Translated reviews
A
Rating: 4 out of 5
Delivery as expected, fast.
Translated reviews
A
Rating: 4 out of 5
Good
Translated reviews